Ecco
reviews and complaints

Hi,
To whom it may concern

Over the years I have purchased many ecco products - both shoes and boots . I never had a problem with them. Actually I was full of praise for them .

However in 2014 I bought a pair of Darren boots which cost € 180 and had grey soles. I wore them for special occasions only so they never got worn down. The soles are still in good condition, as you will from the attached photos. But within the last year, they have developed a strange smell. It appears that the soles are deteriorating, but not from wear or damage . The centre of the heels is collasping . Crucially, there is a particularly foul odour emanating from the soles. Please see attached photos.

Even after cleaning, this chemical strong odour continues to eminate from both soles.

I am so devastated by this . The smell is so strong that even people near me can smell them. This is hugely embarrassing.

I am left with a lovely looking pair of boots that cannot be worn. I have never experienced this with any other foot wear. And I am most surprised to experience this with an Ecco product, especially having worn Ecco for so many years.

I have no option but to dispose of them, which is an utter waste of money and thoroughly disappointing. Unless you can advise me further? I would very much appreciate your input in this matter.

I look forward to hearing from you.

Kind Regards

Stephen Cawley

Soles of both Ecco shoes disintegrated during the same wearing, leaving a trail of black rubberized material everywhere I stepped.

Although past the official Ecco warranty period, I contacted Ecco Canada 3 times to see if they could/would do anything, particularly as the photos supplied to them otherwise demonstrated that they had been minimally worn.

Ecco didn't have the courtesy of replying.

I continue to have 5 or 6 pair of ECCO's in my closet and use frequently. I have now had 3 pair that have the soles break down and break apart. I have almost fallen because so much of the heel part on left usually just falls apart gradually as I am walking. Your shoes are of such high quality I continue to be disappointed and dismayed that I can do longer wear the shoes. I now am seeking advice on #3 failure which is a black primo sandal #[protected]. Do you have a time period of wearablity or sturdyness of your shoes? I am greatly disturbed and almost afraid to wear those I still have. I do not want to fall or trip because of failure of the soles.

Thank you for listening. I am an honest person and like quality products.

Joy A. Habib [protected]@aol.com or [protected]

I have already lodged a complaint but have not received a response. Why not?

They are garbage I spent 129.95 for them the soles split and fell apart for no reason, they have the gore tex soles, dillards refused to take them back were I bought them spending that kind of money for them to wear a few time is awful like being robbed with junk model number is 1483447p319598

29 days and several emails later, just saying patience please, I got a scarf. Bank payment went to "cartworldwaterloo". 80.00 plus foreign exchange tax
Bank cannot find website and neither can I now.
Obviously fake and not shut down.
Why not. I'm still asking service5 for the refund, but they do not answer emails anymore.
Bad business. Tracking number:rv452255982cn

On June 18th, ordered a pair of shoes from this store. Paid for it with PayPal. I never received a receipt from the vendor acknowledging my order. I was suspicious about that so I investigated and found many complaints saying the website was a fraud. There does not seem to be a way to contact the vendor on the website. The contact tab does not have any contact information.

A refund of my money would be fine for resolution.

thanks

albert

Hi - Several years ago, I bought a pair of leather loafers and wore them several times. I have seven pairs of Ecco shoes and all have been great. However, when I pulled the loafers out to wear around the house, to my astonishment the soles had become soft and sticky and were disintegrating. I have read several reviews which commented on these particular types of soles (which differ from all other Ecco shoes that I own).
Apparently, this particular sole has frequently had problems. While I am sure that I am "out of warranty", these shoes are otherwise like new and I am wondering if you have some arrangements to "resole" these shoes so that I could ware them again? Please advise. Stephen Fitzsimmons, Cambridge, MA, USA

I have worn Ecco shoes for years and find that they are very comfortable, But now I have two pairs of Ecco shoes on which the soles have disintegrated. On the first pair (the black ones), as I was walking I was shedding pieces of sole ( black stuff) all over. They literally fell apart as I was walking which is rather embarrassing. Regarding the second pair ( the brown ones), I was leaving small black specs all over the house and then I noticed that the soles were splitting . These are older shoes so I do not have the invoices from the purchases, but I would be happy to send the shoes back to you. I'd appreciate any consideration you would give to me regarding this issue. Please advise how this will be handled.

Hi, I bought these boots on Nov 26, 2018, Cyber Monday on the Internet from Ecco DK.
The top leather is coming away from the sole.
I am very disappointed with this as I have only used these boots for maybe 9 months max, I did not not wear them throughout the summer months, I use them only for walking the dog around 5klms. They are extremely comfortable but I think I should expect them to last a little longer. They have been well taken care of.
Mvh Noel Smith
Brobaeklunden53th Højby 5260. DK

I have ordered 2 pairs of Ecco shoes at the website www. Eccooutlets.com at November 25 and had been charged twice on 76 USD! I wrote them, but they told me that they had only one payment from me and did not refund me! On January 8 I got my parcel which contained not the shoes I have ordered and paid for, but a scarve! I tried to contact the customer service at the website, but there is still no answer and they have also deactivated my account!

I did read the good reviews on those boots before buying them on Amazon.ca but I am really disappointed here. Winter has just started and these boots which are supposed to be insulated and for snow DO NOT keep my feet warm. My feet get cold after only 15 minutes outside, worse if I walk in snow, the boots become so cold it is umbearable. Maybe I got a defectuous pair ? I hope this review will help Ecco to make really warm boots because this is not the case

The soles of my Ecco boots have literally crumbled apart leaving large chunks of sole on the carpet and large holes in the boots
This I can see is not an uncommon issue with Ecco
I have co ta ted customer services who are not interested as I do not have my original receipt
Dreadful service and I am astounded that the company do not want to find out why the quality of their product falls well below an acceptable standard

I bought many Ecco shoes over time. I recently I lost my fancy black boots that I only wore for special occasions... their black soles disintegrated... I tossed them in the bin (unfortunately) . Now the same thing happened to 4 other pairs of my Ecco shoes. I have kept all of them, with their soles disintegrated. The shoes are like brand new otherwise. Please help me get a resolution on this, as I am extremely dissatisfied and disappointed. Thank you.

Please be informed that, lately the co;our of Biom C are too light.
The leather and colour are not lasting.The soles of the shoes are not as springy as the first Biom C I bought many years ago.
Kindly upgrade the quality because the original quality was truly a good pair of shoes.I sincerely hope whoever is in charged take the trouble to look into the matter.Is my favourite model.
Thank you
Miss Chan H S

Same thing, Ecco track ll new on my shelf for few years .
First worn today noticed the soles looked kind of shiny next thing I notice is the entire sole and under sole disintegration while shopping.
The soles are made of some cheap junk that disintegrates all at once leaving you with no shoes .
$170 for this stupid [censored], right what a bunch of idiots to use crap material that turns to mush .
Definitely never buying from them again .
Over the years I have spent 1k plus on their shoes but that's all over now

The soles of my favorite Ecco shoes are falling apart. I notified Eccousa on November 16th but have not received a response. A very disappointing experience as I've been a customer for years.
I researched the topic and found other customers had the same experience. Ecco's response to others was to file a claim. I purchased the shoes in question a few years ago and am not sure where nor do I have the receipt. As you can see from the attached photo the shoes are in good condition.

Anything you can do is appreciated.