DVD Donkey — Paid items never shipped/arrived!
I placed an order through DVD Donkey on October 13, 07. They state that items will be shipped within 2-4 weeks and that they would send me an e-mail confirmation of my purchase. Luckily I printed my invoice from their website at the time of ordering bc I never received an email confirmation. Second, I was quoted: $199.99 for a DVD box set + $31.99 shipping = $231.18. My credit card was charged $238.32 3 days later - that's $7 too much! Finally after four weeks of waiting for my items to arrive I tried calling their 1877# for answers - but every time I've waited on hold and in the end get only an answering machine. I tried sending them a personal e-mail and got no response. I tried sending them a message from their "Contact Us" page (which by the way loads wrong so you can not easily send them a message...coincidence...I dont think so) and got no reply. I also tried contacting them through their 24hr online chat support - and the woman Karen with whom I spoke was of no help whatsoever! I am going to file a complaint with the online Better Business Bureau www.bbbonline.org and anybody else who has had problems with this company should do the same!
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