DVD Donkey review: Big scam! 230

I ordered the a television series (Falcon Crest). The total was $142.98 including S & S. It was ordered on 03/14/2008. It is now 04/12/2008 and still no dvd's! It should have been sent 12 to 14 days. I called the telephone number provided [protected] and spoke to "Tony Hernandez" He said my order was declined for 1 of 2 reasons: either the credit card company declined the order (which was odd because I had over $400.00 available credit or I left spaces after every fourth digit in the credit card number. He claimed he did'nt have the credit card information used. He said he was based out of Orlando, Florida, but the warehouse is in Montreal, Canada. I wonder what I should do next?

If anyone has been scammed as I have by DVD Donkey I understand how frustrating it is. I would suggest you contact your credit card company and launch a credit card dispute. Be sure to include supporting documents such as emails between yourself and DVD Donkey and the original credit card statement - considering DVD Donkey never responds to emails there shouldn't be many. I have also contacted the Department of Fair Trading who are investigating the matter on my behalf and have been very helpful. I am in the process of contacting EBAY as I found DVD Donkey via a link on EBAY. It is truly appalling that there are companies such as these operating and continuing to get away with this abuse of trust. Does anyone have any further suggestions as to what can be done to make it more difficult for this company to operate? I have never received the DVD series I ordered in January and although I received automated emails stating the DVD's were on back to begin with, these stopped - I imagine this was to lull me into a false sense of security so that I would not start to complain about the length of time it was taking to receive my goods. I began emailing this company regularly and received one email in February stating that my order was going to be shipped in one week. Two months later and here I am! Good luck to everyone else who has been scammed by this company.. I hope you are able to get your money back!

Was just about to place an order when I viewed these complaints AND found out that DVDDONKEY and a few other DVD sites are owned by a group of men who were busted for fraud by the Canadian government and police back in December of 2007. As you all know, they took money from customers without delivering the goods---which, it looks like, they never had at all.

I bought the married with chilren dvd set for my brother from this company in December. It is now april and still no dvds. I am livid. This company will pay. All of us that were scammed should join together and F#%k those ### over.

I didn't lose all that much cash (under $100US) but I wish I had seen this complaint site before I made that mistake. Their "customer service" desk promised a refund but that was quite a few weeks ago and still no refund. It usually takes a lot to fool me but here I sit with egg all over my face. DVD Donkey is the total scam everyone (except the scammer's post itself claiming to be very satisfied) here claims it to be.

I was ripped off by these Aholes i ordered my Dad the whole set of the Nanny for Xmas they came but they were taped off the TV thats the ones that worked so 2 out of 14 disc's they nearly wrecked our dvd player then i got in conntact with the and they said we'll send you new one's YEH RIGHT wot a load of BS they they re-charged my credit card.

Please dont use them i wish i found this site 1st.

I almost got ripped off by these people... i ordered 2 guys, a girl and a pizza place from them... said price was 53.99 but they ended up charging me a total of almost 90$ said they had a service fee for the use of credit card...anyway after badgering them daily I finally canceled my order ( this was after being told constantly that it was back ordered, etc... )and I did get my money back from them...

I too bought the JAG DVD's for a Xmas present. I did receive a confirmation and a Postal Tracking Number. When I checked the tracking number was told it did not exist. I am now down over $300 and totally disgusted with this company. I have emailed 10 times and received 5 replies each one saying they were disturbed by what had happened and would look into it. Also received one saying not enough information so sent all the tracking details and order number etc and still nothing. I wish I would have ben more careful.

PLACED AN ORDER FROM TVDVDWORLD.COM BACK IN DECEMBER, FOR 117.72, STILL GETTING E-MAILS FROM THEM SAYING THE DVD'S ARE BACK ORDERED AND THE HAVN'T TAKEN MONEY YET WHAT A SCAM. 3 DIFFERENT PHONE NUMBERS, [protected], [protected], AND 1-877 7TVSHOW. THEY DON'T HAVE A WEB SIGHT ANYMORE.

YUP! ME TOO. I SHOULD HAVE LOOKED THEM UP BEFORE I ORDERED. I HOPE THESE SCAM ARTISTS GET WHAT IS COMING! IT WOULD BE NICE IF THEY GET BUSTED AND WE ALL GET RESTITUTION.

~T~

DvdDonkey is a scam. I placed an order in January and received an e-mail from them almost immediately that the items were on backorder. I guess they do that to holdyou off for a while. A few weeks later I got another e-mail saying they would keep me updated when my order came in. A few weeks later they told me my order had arrived and they would be shipping it soon. More weeks passed and still no order. So, I called them and was told that my order had been canceled right after I had placed it because they didn't have the items in stock; this is their standard procedure. Hey, thanks for keeping me updated. Also, I was told I had been issued a refund. Strange that two months later it still had not registered on my account. Fortunately, my credit card company had dealt with them before and refunded my money. Stay away from these people!

I don't know why I didn't try to look up DVD Donkey before I made my purchase, but when I found this board a cold stream went through my body. Well, I received my order of Babylon 5, but it's an obvious boot leg. They've recorded (burned) onto these Dvds from some other recording. They aren't in the original packaging, and there are black ink fingerprints on some of the Dvds to show evidence of their work. The first disc is all wrong by having The Carol Burnett Show copied. In any event, I've decided that it's a lesson learned..stay with corporations you know and trust.

I now know that I have been ripped off too. I purchased 2 complete series Quincy and Cannon @ $250 on 31st Dec and after nearly 3 months have yet to receive anything despite numerous emails, all unanswered!

I did test the water though by buying The Odd Couple which I received after a long time. Quality was very patchy and is was definitely a copy despite the site's quarantee that their products are genuine.

Buyers beware. Don't buy anything from this crowd!

dvd donkey phone# [protected] weekends best. you will get trixie or sam. hope this helps everyone who was taken .

the address on my package from canada is 1140 west pender street
vancouver, BC V6E 4G1

I already reported them to the Federal Trade Commission. They are a bogus company located in Cyprus. I had to cancel my credit card because they charged my card 71.oo a month, and didn't send any DVD's. Only order from well known companies such as ebay or amazon etc.

i ordered three stooges 190 short subjects,supposed to be on 20 dvds.well i received 20 dvds,but only 60 shorts.soon after i ordered i got a phone call from my credit card holder telling me of possible fraud. sure enough i looked on line and somebody took it upon themselves to charge me 120.for a set i never ordered,finally i got a hold of someone from dvd donkey. they said they never see your credit card numbers due to the encription,but somehow they wer able to credit my account from the bogus charges. ive called my credit card holder and put the charge in the dispute resolution,due to false advertising. after seeing these complaints,i feel dumb not for investiagating them first. last time for me buying anything ONLINE. SINCERELY A STUDENT IN THE SCHOOL OF HARD KNOCKS. oh yea i had my credit card canceled and had a new on sent with new charge numbers i urge you all to do the same thing

as if you all needed to see one more complaint. i seen this website too late. this is all true, they are a scam. i ordered the dean martin roasts video set of 15, i didnt receive a con #, so i emailed them to find out wtf, they sent an email saying they were on backorder. several other emails followed, then they stopped emailing me back. the phone lines were always down or there was no answer. i have diputed the charges w/ my credit card. good luck to those who try shopping w/ these ###s.

I also fell for this scam.
Placed order on 12/21/07. Out $95.00.
I have been e-mailing them, and finally got a response on 2/13/08. That my order is on back order. They have changed their e-mail address and number.
This is the information that I have.
[protected]
orders@TVDVDWorld.tv
I've learned a hard lesson here.
I have notified the BBB, but who knows if that can do anything.
I'm not shopping on-line anymore.

I was scammed as well. I order the Get Smart series early December. My account was charged - numerous backorder emails sent when I inquired (of course no one answered the phone!). I filed a complaint with the BBB. Isn't there some way to shut these people down? Someone must have information that goes along with an IP web address.

I ordered the Complete Set of Jem (old cartoon my sisters and I loved) on January 30th. I received numerous e-mails - the first one stating that my transaction had gone through, the second and third stating that my order was "Backordered" and then on the same day as receiving the third e-mail, I received another e-mail stating that my order had been "prepared" and was ready to ship, it even included a tracking number for the Canadian Post. I have tried the tracking number and it stated that it had been received 02-11-08 in Moontreal. I have yet to receive my dvd's. I have ordered items from other Canadian companies and never had to wait this long for something to be shipped. I am now forced to accept that I too have been scammed. What happend to honest people... Where do some people get off thinking they can do this to people. I work for my money. I EARN IT IN AN HONEST MANNER. I hope you idiots at DVD DOnkey are reading this, because what goes around, comes around! You will get your day and the rest of us that has been scammed? We will be the ones laughing... So enjoy your free money now, because it will all catch up to you and when it does, I hope you think of this posting as you sit in your cells...

I ordered the Johnny Cash Show on DVD from DVDDONKEY.COM. I have had my debit card charged and keep getting emails telling me that my purchase is on back order. I was hopeful when they emailed me saying that it would be back in stock in 5-7 days. It has been two weeks and I have not heard a thing from them. I don't think I will get my product and since it was purchaced by debit card, I won't get a refund. I would love to sue them. Has anyone gotten a product from them that they have ordered?
Please do not ever order any thing from DVDDONKEY. I lost my money and have no DVDs.
Janell Black
Denver, Colorado

I ordered the Carol Burnet show series 12/20/07 they took their money 12/22/07.I did get three emails from them,two back order dates,1/10/08&1/12/08& a shipped date of 1/15/08. Tracking # not in system,several phone calls & emails no response. Todays date is 3/1/08 and no product recieved. I wish I had seen this site before I tried to do business with these scam artists. Please do not order anything from dvddonkey,they arn't real..

I also ordered a complete DVD set of Cagney and Lacey Jan 6th and have received automated responses which say that the item is on backorder and also that my credit card has not been charged but it most definatley has! This DVD company are a rip off and like most of you should have done my homework before ordering the item. I contacted my credit card company but they have said that there is nothing that they can do for me! Great!

Do not order from this company! They took my credit card information, charged me for DVD'd and never sent them. No one ever answers the phone # they give, or their e-mail. Then 3 months later they sent me an e-mail saying my order has shipped (which it didn't) and charged my card again! I had to cancel my card. If you gave them your credit card # cancel right away!

My situation is the same as everyone else. I placed an order on 27 December 2007 and continued to receive emails until 23 January 2008 stating my order was in "back order". My credit card was also debited the day after I placed the order. I have emailed to enquire were my order is and also requested a refund, Surprise Surprise I have had no response. I have contacted Visa who have arranged for forms to be sent, to be completed for me to attempt to claim my money back. Visa have informed me that the transaction has gone to an account in Cyprus! There is a telephone number for contacting these HORRIBLE RIP OFF MERCHANTS and after attempting to ring them the number does not exist!

to all people please if you have recently ordered off this site dont waste your time with emails or trying to ring as this is not a company its just a scam artist i have recently wasted time doing it wish i had the sense to check it out before i ordered but what can i say i was sucked in (never again) but if u can ring ur credit card account ask them to put the payment in dispute and report this company (which seem to have enough names on here ) as pepole like this ### should not be allowed to prey on people who are doing the right thing

I have also been scammed by this same tv addicts company. Looks like the very same information was also given to me via email. I cant not get threw by phone. I have contacted my banking company to report it it is such ashame that people make thing so hard for honest people.. I don't know CMPDA OR RCMP but I will try and get a number for them so I to can file a complaint...

I ordered a set of the whole set of the are you afraid of the dark DVD's and just like the rest of you, they neve came in nor did I get an e-mail confirmation. Im very mad about this. I tried calling and emailing but never got back to me. They screwed me over and the rest of you. Is there anything I can do to get the money back?

DVD Donkey is a big scam and don’t waste your money – spread the word.

Unfortunately I am experiencing the same negative experiences as the majority as everybody else. Listed here I placed an order with DVD Donkey on the 12 Jan 2008, which they billed my credit card the same day. I still have not received my goods (i.e. 5 weeks later) despite emailing them 7 times now, all in vain as I have not had any response!. Their LiveChat never seems to work, their contact number is almost impossible to find and when you do you can’t get through to anybody!

I alos believe after researching they may be trading, or have a sister company called DVD Avenue – my advise is stay away from these cowboys and buy the real products from the real suppliers.

I urge all who have been stung to log a complaint with the Federal Trade Commission so these fraudsterd can be stopped and hopefully all those who have been stung fully refunded!

Stay away.

I sent for DVD on 10th December and have recieved nothing as of yet, I have constantley sent e.mail and spoken to somebody on live chat who just keeps telling me they are on the way and still nothing comes. Has anybody got a contact for me to sort this out.sue.

I too have been scammed by DVD Donkey. I placed my order on 12-21-07. It Was the Dean Martin Roast series, meant to be a Christmas gift for my Dad. I didn't expect it to get there before Christmas, however it has not arrived as of 2-17-08. My "confirmation" email stated that my card was charged and I would receive another email with the tracking number. Never received it. After complaining I received an apology email stating that the series was back logged. They would get more next week. This email return address was tvaddicts.tv. I have disputed this charge through my credit card company. Sorry I saw this site after the fact. This experience has taught me to research internet mail order companies, and never order from those that are not a large well known company.

I fell for it too as it was a "Sponsored Link" on Amazon, so thought it would be safe.

For everyone who finds the "cancel and request a refund" link doesn't work in their email, you need to insert a / between com and request and then the link works.

Foe example, the link they supply reads "dvddonkey.comrequest_refund..." and won't work but if you change it to "dvddonkey.com/request_refund..." then the link works, although it usually says that it's under review, but they do seem to respond by email since I've started using the amended link.

Maybe everyone should try it and flood their website with refund requests?!

I just received an e-mail from TVAddicts.tv using the same phone # [protected]) telling me "...Your order is currently in backorder and your credit card has NOT yet been charged. We expect the product to be available in the next 5-7 business days...". I've been getting e-mailed sometimes several times a day with this same message. It's somewhat funny, too, since they definitely did charge my credit card (and I have the proof), and I've also had the money credited back to me by my bank several weeks ago once it was clear I'd been scammed.

I was in contact with the CMPDA and one of the investigators with the RCMP over a month ago, and already e-mailed all the documentation I have (debit card transaction records, e-mails, etc.). It has already been publicized here and elsewhere that there's been an investigation going on since 2006 and a variety of search warrants have recently been served.

I do encourage everyone to contact the CMPDA and the RCMP and give them everything you have on this. These perpetrators need to be out of business and behind bars.

Two moths ago i ordered the complete set of gomer pyle usmc, and i have called and called and no one has called me back i have been waiting for my order, i reported it to the attorney general and better business bureal, i want my refund or my order. someone call me. thank you terry duncan

I ordered this dvddonkey(worth: $75) last Nov. 2007 but I think, it is scam! I got their email last jan 2007, they says, " your order is current in back order, it is our top priority to ship it to you as fast as possible. we will keep your update on the status of your order, you wish to any longer please click the link below in order request a refund and cancel your order, you can also reply this email or call our customer service line." (it is their good excuse for foolish on people or me! ) I tried to link this cancel/refund but it wont work on websit. I email it back to this dvddonkey and I didnt get their email or whatever... I agree with other people, who were ordered this company, it is scam/rip off/dirty work business.
I want to say, dvd donkey is not have "highest level of customer service!
Thanks, Terri

They said my item was on back order - I have written many emails and the only reply I had was to an email I wrote before placing the order - This has cost me £70 and I am not happy - My order was placed in December and I have nothing.

I too have been ripped off by this site. Usually I check to make sure a place is creditable, but NO I was in a big hurry. Now I am feeling stupid and out $141.97. Not even sure what my next steps should be.

I have ordered a dvd box set after christmas and it has been close to two months and i have recieved nothing at all. Does anyone have a contact number.

I am in same situation. I just wish I had see this site before today. I have been waiting for this parcel for almost a month and a half. After seeing this website, I have a feeling I am not going to ever receive the dvds.

DVD Donkey IS A TOTAL SCAM! They immediately charged my credit card and notified me that the box set was delivered with a tracking number. When I clicked on the tracking number, it said it was invalid. I emailed them five times and called and left three messages over a course of a month with no reply. Their phone number is now not taking calls. I just called my credit card company and they instantly refunded me the money- I think they did this easily because there are a ton of complaints for this company.