CB Beauty and Well-being Procter & Gamble Complaints #362-381

Procter & Gamble review: didn't want to send missing parts

Nuts4rc of Kailua-Kona, US

Aug 31, 2011 10:28 am UTC

Resolved

I ordered a Duracell 600 Watt Powerpack from Duracell Direct.com and received it on 7/26/2011. As I was reading the manual, and on page 3 is the material list where they tell you to check it off and if there’s anything missing, to contact Customer Service on page 46. PROBLEM #1: Well the DC charging cable was missing so I checked the unit to see if there was a storage compartment, which there is none. So on 7/27/2011, I called the Customer Service. PROBLEM #2: The Customer Service Rep. said, “He can’t help me. You need to call the place I bought it from”. I told him the maual said to call this number. His reply, “The manuals wrong. You need to call the place from where you purchased it”. Ok, so I call Duracell Direct and talk to Armando, telling him I’m missing the DC Charging Cable. I gave him my order number and the product that I purchased. PROBLEM #3: He tells me to check the storage compartment, which I told him this unit doesn’t have one. I guess the employees don’t know their products they sell cause the 600 doesn’t have any. After realizing it doesn’t have one, he tells me he’s sending one out asap. PROBLEM #4: It’s 8/22/2011 and I haven’t received my DC Charging Cable and so I call Duracell Direct again and gave them my order number, tell them what’s my situation and who I talked to. He comes back on and says, “Oh yeah Armando was going to call you to tell you we can’t send the DC Charging Cable and that I would have to send the whole unit back”. I’m just disgusted! All they had to do was take out the DC Charging cable from another unit and send that out to me and have their vendor replace it. I can easily pick up a DC Charging Cable on my own but, I paid for it already! It should’ve been in the box! Anyway, I’m using the 600 Powerpack which works flawless and it has lots of power! Just sucks that Duracell cares so little for the consumers who keep them in business.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

0 comments

Add a comment

Procter & Gamble - Damaged vehicle interior 79

Procter & Gamble - leaking batteries 109

Resolved

Procter & Gamble - leaking 45

Procter & Gamble - batteries leaked 12

Resolved

Procter & Gamble - I am very disappointed with this inferior product and the money I have wasted 15

Procter & Gamble - Flash spray

Procter & Gamble - Toothpaste and deoderant

Procter & Gamble - Tide hygienic clean 1

Procter & Gamble - leaked 1

Procter & Gamble - ORAL B Electric Toothbrush

View all Procter & Gamble reviews and complaints

Procter & Gamble Contacts

Procter & Gamble phone numbers

+1 (513) 983-1100

Click up if you have successfully reached Procter & Gamble by calling +1 (513) 983-1100 phone number 26 26 users reported that they have successfully reached Procter & Gamble by calling +1 (513) 983-1100 phone number Click down if you have unsuccessfully reached Procter & Gamble by calling +1 (513) 983-1100 phone number 20 20 users reported that they have UNsuccessfully reached Procter & Gamble by calling +1 (513) 983-1100 phone number

13%
Confidence score

United States

+1 (416) 730-4711

Click up if you have successfully reached Procter & Gamble by calling +1 (416) 730-4711 phone number 0 0 users reported that they have successfully reached Procter & Gamble by calling +1 (416) 730-4711 phone number Click down if you have unsuccessfully reached Procter & Gamble by calling +1 (416) 730-4711 phone number 0 0 users reported that they have UNsuccessfully reached Procter & Gamble by calling +1 (416) 730-4711 phone number

Canada

+44 193 289 6200

Click up if you have successfully reached Procter & Gamble by calling +44 193 289 6200 phone number 5 5 users reported that they have successfully reached Procter & Gamble by calling +44 193 289 6200 phone number Click down if you have unsuccessfully reached Procter & Gamble by calling +44 193 289 6200 phone number 2 2 users reported that they have UNsuccessfully reached Procter & Gamble by calling +44 193 289 6200 phone number

43%
Confidence score

United Kingdom

+61 288 645 000

Click up if you have successfully reached Procter & Gamble by calling +61 288 645 000 phone number 1 1 users reported that they have successfully reached Procter & Gamble by calling +61 288 645 000 phone number Click down if you have unsuccessfully reached Procter & Gamble by calling +61 288 645 000 phone number 0 0 users reported that they have UNsuccessfully reached Procter & Gamble by calling +61 288 645 000 phone number

100%
Confidence score

Australia

+32 24 562 111

Click up if you have successfully reached Procter & Gamble by calling +32 24 562 111 phone number 1 1 users reported that they have successfully reached Procter & Gamble by calling +32 24 562 111 phone number Click down if you have unsuccessfully reached Procter & Gamble by calling +32 24 562 111 phone number 0 0 users reported that they have UNsuccessfully reached Procter & Gamble by calling +32 24 562 111 phone number

100%
Confidence score

Belgium

45 33 269 100

Click up if you have successfully reached Procter & Gamble by calling 45 33 269 100 phone number 1 1 users reported that they have successfully reached Procter & Gamble by calling 45 33 269 100 phone number Click down if you have unsuccessfully reached Procter & Gamble by calling 45 33 269 100 phone number 0 0 users reported that they have UNsuccessfully reached Procter & Gamble by calling 45 33 269 100 phone number

100%
Confidence score

Denmark

+33 140 885 511

Click up if you have successfully reached Procter & Gamble by calling +33 140 885 511 phone number 1 1 users reported that they have successfully reached Procter & Gamble by calling +33 140 885 511 phone number Click down if you have unsuccessfully reached Procter & Gamble by calling +33 140 885 511 phone number 0 0 users reported that they have UNsuccessfully reached Procter & Gamble by calling +33 140 885 511 phone number

100%
Confidence score

France

+49 61 968 901

Click up if you have successfully reached Procter & Gamble by calling +49 61 968 901 phone number 1 1 users reported that they have successfully reached Procter & Gamble by calling +49 61 968 901 phone number Click down if you have unsuccessfully reached Procter & Gamble by calling +49 61 968 901 phone number 0 0 users reported that they have UNsuccessfully reached Procter & Gamble by calling +49 61 968 901 phone number

100%
Confidence score

Germany

+39 650 971

Click up if you have successfully reached Procter & Gamble by calling +39 650 971 phone number 1 1 users reported that they have successfully reached Procter & Gamble by calling +39 650 971 phone number Click down if you have unsuccessfully reached Procter & Gamble by calling +39 650 971 phone number 0 0 users reported that they have UNsuccessfully reached Procter & Gamble by calling +39 650 971 phone number

100%
Confidence score

Italy

+7 327 250 6368

Click up if you have successfully reached Procter & Gamble by calling +7 327 250 6368 phone number 1 1 users reported that they have successfully reached Procter & Gamble by calling +7 327 250 6368 phone number Click down if you have unsuccessfully reached Procter & Gamble by calling +7 327 250 6368 phone number 0 0 users reported that they have UNsuccessfully reached Procter & Gamble by calling +7 327 250 6368 phone number

100%
Confidence score

Central Asia (Kazakhstan

+371 701 5100

Click up if you have successfully reached Procter & Gamble by calling +371 701 5100 phone number 1 1 users reported that they have successfully reached Procter & Gamble by calling +371 701 5100 phone number Click down if you have unsuccessfully reached Procter & Gamble by calling +371 701 5100 phone number 0 0 users reported that they have UNsuccessfully reached Procter & Gamble by calling +371 701 5100 phone number

100%
Confidence score

Latvia & Baltics

+31 102 863 100

Click up if you have successfully reached Procter & Gamble by calling +31 102 863 100 phone number 1 1 users reported that they have successfully reached Procter & Gamble by calling +31 102 863 100 phone number Click down if you have unsuccessfully reached Procter & Gamble by calling +31 102 863 100 phone number 0 0 users reported that they have UNsuccessfully reached Procter & Gamble by calling +31 102 863 100 phone number

100%
Confidence score

Netherlands

+351 214 409 000

Click up if you have successfully reached Procter & Gamble by calling +351 214 409 000 phone number 1 1 users reported that they have successfully reached Procter & Gamble by calling +351 214 409 000 phone number Click down if you have unsuccessfully reached Procter & Gamble by calling +351 214 409 000 phone number 0 0 users reported that they have UNsuccessfully reached Procter & Gamble by calling +351 214 409 000 phone number

100%
Confidence score

Portugal

+7 495 258 5888

Click up if you have successfully reached Procter & Gamble by calling +7 495 258 5888 phone number 1 1 users reported that they have successfully reached Procter & Gamble by calling +7 495 258 5888 phone number Click down if you have unsuccessfully reached Procter & Gamble by calling +7 495 258 5888 phone number 0 0 users reported that they have UNsuccessfully reached Procter & Gamble by calling +7 495 258 5888 phone number

100%
Confidence score

Russia

+34 917 222 100

Click up if you have successfully reached Procter & Gamble by calling +34 917 222 100 phone number 1 1 users reported that they have successfully reached Procter & Gamble by calling +34 917 222 100 phone number Click down if you have unsuccessfully reached Procter & Gamble by calling +34 917 222 100 phone number 0 0 users reported that they have UNsuccessfully reached Procter & Gamble by calling +34 917 222 100 phone number

100%
Confidence score

Spain

+46 852 808 100

Click up if you have successfully reached Procter & Gamble by calling +46 852 808 100 phone number 1 1 users reported that they have successfully reached Procter & Gamble by calling +46 852 808 100 phone number Click down if you have unsuccessfully reached Procter & Gamble by calling +46 852 808 100 phone number 0 0 users reported that they have UNsuccessfully reached Procter & Gamble by calling +46 852 808 100 phone number

100%
Confidence score

Sweden

+41 227 096 111

Click up if you have successfully reached Procter & Gamble by calling +41 227 096 111 phone number 1 1 users reported that they have successfully reached Procter & Gamble by calling +41 227 096 111 phone number Click down if you have unsuccessfully reached Procter & Gamble by calling +41 227 096 111 phone number 0 0 users reported that they have UNsuccessfully reached Procter & Gamble by calling +41 227 096 111 phone number

100%
Confidence score

Switzerland

+90 216 463 8000

Click up if you have successfully reached Procter & Gamble by calling +90 216 463 8000 phone number 1 1 users reported that they have successfully reached Procter & Gamble by calling +90 216 463 8000 phone number Click down if you have unsuccessfully reached Procter & Gamble by calling +90 216 463 8000 phone number 0 0 users reported that they have UNsuccessfully reached Procter & Gamble by calling +90 216 463 8000 phone number

100%
Confidence score

Turkey

+86 208 518 6688

Click up if you have successfully reached Procter & Gamble by calling +86 208 518 6688 phone number 1 1 users reported that they have successfully reached Procter & Gamble by calling +86 208 518 6688 phone number Click down if you have unsuccessfully reached Procter & Gamble by calling +86 208 518 6688 phone number 0 0 users reported that they have UNsuccessfully reached Procter & Gamble by calling +86 208 518 6688 phone number

100%
Confidence score

China

+852 25 829 888

Click up if you have successfully reached Procter & Gamble by calling +852 25 829 888 phone number 2 2 users reported that they have successfully reached Procter & Gamble by calling +852 25 829 888 phone number Click down if you have unsuccessfully reached Procter & Gamble by calling +852 25 829 888 phone number 0 0 users reported that they have UNsuccessfully reached Procter & Gamble by calling +852 25 829 888 phone number

100%
Confidence score

Hong Kong

+91 224 964 900

Click up if you have successfully reached Procter & Gamble by calling +91 224 964 900 phone number 4 4 users reported that they have successfully reached Procter & Gamble by calling +91 224 964 900 phone number Click down if you have unsuccessfully reached Procter & Gamble by calling +91 224 964 900 phone number 3 3 users reported that they have UNsuccessfully reached Procter & Gamble by calling +91 224 964 900 phone number

14%
Confidence score

India

+81 788 455 000

Click up if you have successfully reached Procter & Gamble by calling +81 788 455 000 phone number 2 2 users reported that they have successfully reached Procter & Gamble by calling +81 788 455 000 phone number Click down if you have unsuccessfully reached Procter & Gamble by calling +81 788 455 000 phone number 0 0 users reported that they have UNsuccessfully reached Procter & Gamble by calling +81 788 455 000 phone number

100%
Confidence score

Japan

+60 377 243 333

Click up if you have successfully reached Procter & Gamble by calling +60 377 243 333 phone number 1 1 users reported that they have successfully reached Procter & Gamble by calling +60 377 243 333 phone number Click down if you have unsuccessfully reached Procter & Gamble by calling +60 377 243 333 phone number 0 0 users reported that they have UNsuccessfully reached Procter & Gamble by calling +60 377 243 333 phone number

100%
Confidence score

Malaysia

+63 25 588 100

Click up if you have successfully reached Procter & Gamble by calling +63 25 588 100 phone number 14 14 users reported that they have successfully reached Procter & Gamble by calling +63 25 588 100 phone number Click down if you have unsuccessfully reached Procter & Gamble by calling +63 25 588 100 phone number 6 6 users reported that they have UNsuccessfully reached Procter & Gamble by calling +63 25 588 100 phone number

40%
Confidence score

Philippines

+966 126 572 222

Click up if you have successfully reached Procter & Gamble by calling +966 126 572 222 phone number 1 1 users reported that they have successfully reached Procter & Gamble by calling +966 126 572 222 phone number Click down if you have unsuccessfully reached Procter & Gamble by calling +966 126 572 222 phone number 0 0 users reported that they have UNsuccessfully reached Procter & Gamble by calling +966 126 572 222 phone number

100%
Confidence score

Saudi Arabia

+65 67 125 000

Click up if you have successfully reached Procter & Gamble by calling +65 67 125 000 phone number 1 1 users reported that they have successfully reached Procter & Gamble by calling +65 67 125 000 phone number Click down if you have unsuccessfully reached Procter & Gamble by calling +65 67 125 000 phone number 0 0 users reported that they have UNsuccessfully reached Procter & Gamble by calling +65 67 125 000 phone number

100%
Confidence score

Singapore

+27 100 019 650

Click up if you have successfully reached Procter & Gamble by calling +27 100 019 650 phone number 1 1 users reported that they have successfully reached Procter & Gamble by calling +27 100 019 650 phone number Click down if you have unsuccessfully reached Procter & Gamble by calling +27 100 019 650 phone number 0 0 users reported that they have UNsuccessfully reached Procter & Gamble by calling +27 100 019 650 phone number

100%
Confidence score

South Africa

+82 269 406 000

Click up if you have successfully reached Procter & Gamble by calling +82 269 406 000 phone number 2 2 users reported that they have successfully reached Procter & Gamble by calling +82 269 406 000 phone number Click down if you have unsuccessfully reached Procter & Gamble by calling +82 269 406 000 phone number 0 0 users reported that they have UNsuccessfully reached Procter & Gamble by calling +82 269 406 000 phone number

100%
Confidence score

South Korea

+886 287 806 388

Click up if you have successfully reached Procter & Gamble by calling +886 287 806 388 phone number 1 1 users reported that they have successfully reached Procter & Gamble by calling +886 287 806 388 phone number Click down if you have unsuccessfully reached Procter & Gamble by calling +886 287 806 388 phone number 0 0 users reported that they have UNsuccessfully reached Procter & Gamble by calling +886 287 806 388 phone number

100%
Confidence score

Taiwan

+66 26 645 000

Click up if you have successfully reached Procter & Gamble by calling +66 26 645 000 phone number 1 1 users reported that they have successfully reached Procter & Gamble by calling +66 26 645 000 phone number Click down if you have unsuccessfully reached Procter & Gamble by calling +66 26 645 000 phone number 0 0 users reported that they have UNsuccessfully reached Procter & Gamble by calling +66 26 645 000 phone number

100%
Confidence score

Thailand

+971 43 349 993

Click up if you have successfully reached Procter & Gamble by calling +971 43 349 993 phone number 2 2 users reported that they have successfully reached Procter & Gamble by calling +971 43 349 993 phone number Click down if you have unsuccessfully reached Procter & Gamble by calling +971 43 349 993 phone number 0 0 users reported that they have UNsuccessfully reached Procter & Gamble by calling +971 43 349 993 phone number

100%
Confidence score

UAE

+84 88 225 678

Click up if you have successfully reached Procter & Gamble by calling +84 88 225 678 phone number 1 1 users reported that they have successfully reached Procter & Gamble by calling +84 88 225 678 phone number Click down if you have unsuccessfully reached Procter & Gamble by calling +84 88 225 678 phone number 0 0 users reported that they have UNsuccessfully reached Procter & Gamble by calling +84 88 225 678 phone number

100%
Confidence score

Vietnam

+54 13 230 600

Click up if you have successfully reached Procter & Gamble by calling +54 13 230 600 phone number 1 1 users reported that they have successfully reached Procter & Gamble by calling +54 13 230 600 phone number Click down if you have unsuccessfully reached Procter & Gamble by calling +54 13 230 600 phone number 0 0 users reported that they have UNsuccessfully reached Procter & Gamble by calling +54 13 230 600 phone number

100%
Confidence score

Argentina

+55 113 748 0264

Click up if you have successfully reached Procter & Gamble by calling +55 113 748 0264 phone number 1 1 users reported that they have successfully reached Procter & Gamble by calling +55 113 748 0264 phone number Click down if you have unsuccessfully reached Procter & Gamble by calling +55 113 748 0264 phone number 0 0 users reported that they have UNsuccessfully reached Procter & Gamble by calling +55 113 748 0264 phone number

100%
Confidence score

Brazil

+52 57 242 000

Click up if you have successfully reached Procter & Gamble by calling +52 57 242 000 phone number 1 1 users reported that they have successfully reached Procter & Gamble by calling +52 57 242 000 phone number Click down if you have unsuccessfully reached Procter & Gamble by calling +52 57 242 000 phone number 0 0 users reported that they have UNsuccessfully reached Procter & Gamble by calling +52 57 242 000 phone number

100%
Confidence score

Mexico

+502 332 7252

Click up if you have successfully reached Procter & Gamble by calling +502 332 7252 phone number 1 1 users reported that they have successfully reached Procter & Gamble by calling +502 332 7252 phone number Click down if you have unsuccessfully reached Procter & Gamble by calling +502 332 7252 phone number 0 0 users reported that they have UNsuccessfully reached Procter & Gamble by calling +502 332 7252 phone number

100%
Confidence score

Central America (Guatemala

More phone numbers

Procter & Gamble address

One Procter & Gamble Plaza, Cincinnati, Ohio, 45202, United States

Procter & Gamble social media
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jun 10, 2026
View all Procter & Gamble contacts