Duke Energy
reviews and complaints

There is a transformer box on the Southeast corner of my property that sits about 15 - 20' back from the curb. The transformer location is on-grade with my home, but is also about 6' above the grade of the adjacent cul-de-sac road on which my home is located. The slope down to the cul-de-sac road is steep and has been terraced with stones for raised flower beds. The beds border the cul-de-sac on one side, and my driveway on the other. The other sides have some small trees that are easily passable.

The transformer is hidden from the view from street by mature cedar trees that have been in place for over 10 years and each is over 8' tall with a spread at the base of about 5-6'. Access to the transformer is on at the west side of the box, which is easily accessed.

Upon returning home the afternoon of Tuesday, December 13, I noted that one of the cedar trees on-grade with my home had been cut down at ground level leaving a hacked-up stump. What was once a tree was chopped up and left on the curb.

Upon getting into my home I received a call from a neighbor who told me Duke Energy workers had been at this location and were responsible for cutting down the tree.

There is 4' 8" of space between the transformer and the nearest edge of the stump, which is a greater space than the tree branches on the other sides of the transformer that were left untouched.

I can see no reason to remove the entire tree for maintenance access, or safety reasons. Especially given that none of the other surrounding trees, at the same or less distance, were trimmed in any way.

Today when I opened my bill , expecting lower than $100 , I get a bill for 129 Upon furthur exam I find that you are not content to charge for electricity consumed , but must use my money to pay for crap that is normal business expense , Thank you for charging me for storm recovery cost! so when you have no storms , do you reimburse me? let me guess NO! renewable energyrider? what the hell is this? Was any of this authorized by the NC energy commisson? Where is the cost of listing bills in Spanish? Also my bill says MS Felix . who the hell is that? I am a VietNam veteran . where is my discount ?

Mr Felix Price

[protected]

Duke Energy applied my current payments from a previously closed account and then sent me past due and shutoff notices for my current locations. Then after 3 calls when they realized and admitted their complaint, they said they would send a refund for the overpayment of $77. This was October...it is now December 9th...and the story changes every time but now 78 days I don't have my refund check.

I have called 8 (EIGHT) times now and they are telling me it was printed Nov. 18th but no record of sending it. This is absolutely ridiculous. To post payments to a closed account, then threaten to cut off my power for non-payment even though the payments were sent electronically to them and they coded them to a closed account and continued to collect money and let it sit there. THEN, to continue to tell me to wait (78 days) for a check to be sent is inexcusable. They have no issue with getting my bills to me..but I want action.

Mark Thomas

468 Worsley Way

Jacksonville, NC

I Live at 3242 Pickett rd Durham N>C> I have been looking at Orange Blue and Green cables sticking out of the ground in front of my House in the middle of my yard for the last five weeks . I feel the cable should have been put under ground before now. I have looked at the route the cable has been run and found it under ground every where else. I ask one of the head men two weeks ago and he sead they were going to put the cable under ground that week that did not happen. I feel five weeks is way to long to have to look at that in your front yard.

I've had budget billing SINCE 1990. Charges have been very consistent dollar amounts. Got a text that the bill will go up 50% with my Dec 2022 payment, from $141 to $212! Customer service said Duke system problems were the reason for the huge increase. They have done this to everyone on budget billing in Central Florida. My usage did NOT increase. Maybe their rates went up, but our monthly cost should have gone up incrementally so we could have adjusted to help mitigate their rate increase. Adjustments should've started 12-14 months ago. I am on a quarterly budget plan AND on Social Security. How wonderful that they did this to us just before the holidays. IT IS NOT OUR FAULT THEY HAD SYSTEM PROBLEMS! DUKE SHOULD WRITE OFF THE EXTRA THEY DID NOT CHARGE US DURING "THEIR" SYSTEM PROBLEMS! I WILL HAVE TO GO ONE WEEK WITHOUT GROCERIES EACH MONTH IF DUKE DOES NOT OFFER SOME RELIEF TO THIS BURDEN "THEY" CREATED FOR US. I WILL BE CONTACTING CEO, LYNN GOOD >> SHAME ON DUKE

Had made payment arrangement on behind bills. 6 payments of $77.66 beginning June 24, 2022. First billing invoice would be June 22-July 21, 2022. On August 1, 2022, paid the installment plan off plus the months bill $573.96. was 6 x $77.66 installment payments + $107.99 month payment. Call in to make payment over the phone got the automated service. Following month got my bill with a $-190.02 balance called representative on phone said give me a minute let me check your account, came back on phone said nothing to worry about everything is okay. Told her that I had paid the 6 installment payments off plus a month bill, just wanted to make sure it was correct. She told me again not to worry about it everything was okay. Next month I get a bill with a $-3.38 balance, told the very same thing. I get my bill for September 22 - October 20, 2022, $166.12 thinking this is high. I had to wait till I got paid to pay so it was 11/22/22 before it got paid. My mom checked on my account it said that I owed $412.18 due as of 11/22/2022, Dec. 1, 22 needed to pay $321.45 or power would be shut off. We call customer service asked what it was about. Representative said that I hadn't paid the bill on time, so it voided the installment plan. Explained to her that I had paid the installment plan off in August 1, 2022. She said that I had to talk to someone and tell them I was paying it off. Tried to explain to her that no one explained that to me so when I paid it off, I call and made the payment. She just kept going over and over the same thing, I asked to speak with her supervisor which was Tiwana, very rude from the very start. Got nowhere with her when I tried to explain that if anyone of the people, I had spoken with would have looked at my account could have easily figured out that the installment plan was paid off. she asked if there was anything more, she could do for us I said correct this mistake that your employee and system made, she said it wasn't their fault. If the payment of $155.33 wasn't paid on December 1, 2022, my power would be turned off she didn't care, not her problem.

I made a payment on my account on 11/18/2022 in the amount of $100.00. I then received notification that my service would be disconnected due to lack of payment. I spoke to a representative and informed her I made a payment of $100 on 11/18/2022. She stated there was a past due balance of $49.00. I asked if it was inclusive in the $187.00 balance. She stated "No." I asked how can this be separate from the actual balance submitted via my actual bill? She stated they keep it off the bill or something to that effect. Isn't this consider mail fraud and isn't it illegal?

My wine refrigerator was fried during a Power Surge on August 5 2022. We have Duke Energy's Surge Protection and we have been paying for that service for at least 2 years. Duke is refusing to honor the Surge protection. When I originally called Duke to say what happened they informed me they pay up to a $1000 per claim and a Max of $2000 per year. They are offering us nothing. I followed the requirements of the claim and provided all of the paperwork that included a 274.00 visit from a technician to evaluate the wine refrigerator. We even replaced the wine refrigerator at our own expense. If Duke is going to take money from customers under the guise of a Surge protection then they need to offer Surge Protection. Our community seems to suffer from bad power lines. Duke even sent out a marketing piece of mail stating they are going to improve the power lines in our community. The reason I purchased the Surge protection from Duke is because we had the same coverage in Tampa Florida but the power company there actually had a device which prevented surge protections.

10/19/22 bill pay duke energy on-line 7896 on 10-19 $150.00

The bank said you cash it, so where is it. Account number [protected] wells frgo call you and I have a case number [protected]

On Mon, Aug 22, 2022 customer services issued response T202202100n1s00z1863918 to me explaining the policy, procedure and standard for removing vegetation on/near lines from pole-pole. The reason for this response, was because given multiples call ins and residents requesting assistance with overgrowth in the community. Duke Energy field representative continuously review, acknowledge that overgrowth exist, but applies the standard that if the limbs are not pulling the lines down, that this neighborhood would not be service. Now I remind you that during the last August 22 storm power was lost due to a falling tree at roadside and cause property damages. Duke upon repeated requests, cannot tell me or anyone in the community when the community was last service, when will the next trimming service be after a tree trimming request has been imputed, nor why the standard of care keeps changing with each site inspection after a request has been made. A promise that a supervisor will follow-up with you has gone unfilled. This is not the service I remember from past experiences.

Received a notification on 11/3/2022 that my account would be terminated due to a missed payment from JULY. When I reached out to customer service, they could not give me a direct answer as to why the payment was missed, because payments are set to auto draft. I explained that I was looking at my bank statement and the payment was in fact taken from my account. The representative said that the payment was taken from my account but then returned to my master card. Not only was the money never returned, because i do not have a Mastercard, but no explanation could be given as to why the money would be taken and then supposedly returned. I was then told I would have to make a $500 Cash only payment by 5p.m. to keep my power and I could email them my bank statements to their research department for investigation and determination as to whether an error was made.

The home I have has been on budget billing for several years. The bill has been a very consistent dollar amount. I receive a text that the bill will go up 5 fold in one payment. I inquired about it thru the customer service line. The person told me that the system messed up and that's why the bill went up. I agree that the usage went up but the bill should have gone up incrementally and we could've adjusted our habits etc to help mitigate the bill. The adjusted should've started happening 12-14 months ago. We are on a quarterly plan. They asked did you see the usage go up. I don't look at the usage I look at the bill and it's on autopay. They also told me in addition to the $441 for next month that the total bill is $2826.32. How can make this mistake and make me pay for it.

[protected]@yahoo.com

Good morning/Ma'am/sir

My Name is Christopher Joseph Breaux, I arrived in N. Carolina traveling from New Orleans, La. to work for your company. I was contacted by a recruiter Katt [protected]) for the job. I was asked to complete an application, and was asked if I could be in N. Carolina by Monday October 9, 2022 to begin class, and start working. I arrived there only to be placed on hold for 2 days. I spoke with Krystian Walsh on October 17, [protected] who told me I should be getting my badge soon, I had been approved. Cynthia Chambers [protected] reached back out to me on Tuesday October 18, 2022, and asked if I had been arrested, my response was yes.and what year, Cynthia stated I see on my computer that you had an arrest from 2014. Cynthia asked why I did not disclose this on my PHQ. my response was ma'am I thought I did. I must have overlooked it;however, on my zoom call I disclosed this information. Cynthia answered me in an aggressive manner by stating "let me cut you off I must not be speaking English(very disrespectful term to use considering I may have had a language barrier (DISCRIMINATION TERM).SINCE YOU DID NOT FILL OUT YOUR PHQ CORRECTLY I'M PUTTING YOU TO THE BACK OF THE LINE , AND ADDRESS THE PEOPLE WHO FILLED OUT THEIR APPLICATION CORRECTLY)(Very disrectful, who is she considering people? discrimination again. Was she implying I'm not smart enough to complete an application? Discrimination sounds like to me. My response was ma'am I've been waiting for 5 to six days, Cynthia's response was there's a lot of people waiting ( Cynthis should have responded there's a number of candidates waiting. Cynthia continues to utilize the term people). My response was okay ma'am call ended.

On Wednesday October 19, 2022 I received a call from Cynthia Walsh stating I was denied due to an altercation on a phone call ,that did not happen (If it had been one wouldn't I have been denied immediately if that had taken place.) I would like to know if we were being recorded so that the truth would be heard that this lady is very disrespectful., and because she claimed i did not disclose on my evaluation about being arrested. (another untrue statement by Ms. Walsh, if this was the case why was I told I was to receive a badge at first?, also, My background was supposed to be run prior to being offered the job.

I realize that Duke has made their decision based on what Cynthia had decided to disclose to you.

I asked to speak with someone over her. I could not get that from her.Ms. Walsh has not been very honest, respectful, nor helpful with me.

Ms Cynthis tried telling me I did not disclose my arrest, I explained to her the entire conversation I had on my psychological evaluation with Dr. Percell whereas this arrest was inquired about and I disclosed yes. I was asked what my birthday was, Dr. Percell stated Happy Birthday this is my birthday as well.,was I single or married, and asked if I was in a relationship,(response yes , not sure why this was asked ;however I understand due to making sure this company does their due-diligence in employing the very best. I was asked my birthday by Krystian, and she stated that this was also her birthday (sounds like a pleasant conversation to me)

I am 27 years old. I was a minor when I was arrested, and have not since been in any trouble. whatever happens to 2nd chances in life. I was raised and taught by a single mother. to work hard for anything you want in life, be respectful, and stand up for yourself. I earn my living honestly, and have worked in the plant industry for more than 5years. I am constantly trying to find ways to improve my life. I left my city(New Orleans) to do better, and moved to Houston Texas. Now I have come to N. Carolina to also better myself.

If I had not done all that was asked of me, how would I have this far.in life at a young age.

This type of behavior should not be tolerated from anyone, I would have to ask the question was Ms. Walsh interviewed the same way, if so she hid her personality very well, because the way she handled me displays she has done this several times with others they just decided to let it go.I would have been an excellant employee, but was cut down by discrimination, and disrectfulness. I feel like I was discriminated against by her as a retaliation for reaching out to the recruiter and asking about the hiring process, and the fact I must have been annoying her by consistently calling her to inquire about the hold up.

This letter serves as a complaint to ask that you look into the hiring process, employee's like Ms. Walsh will only continue to run candidates away. Her blatant disrespect for a human is wrong, and henders the future of your company. Future generations such as myself are not being given the chance to bring new ideas to companies like yours if they continue to encounter this experience.

Also, I was in class from October 10, to October 19, and passed all tests, and was asked to come back Friday because the badges should be ready for me to start. I was supposed to start.

I have been sitting in a Hotel, with no income, and no job. I had a job where I was working in Houston, and was asked to quit and come work for this company. I would like to be compensated for the time I was told I would be paid for.

I am not looking for her to be removed from her job , but obsvisou;y she will need retraining on customer, Client, and employee services.I would like this decision to be reversed/ or pay me what I am owed if this will be the final decision.

I was told by Cynthia Walsh I could not apply for a job with Duke for 3 years, and have to wait on a notice for an appeal in the mail to my Houston address. I am in North Carolina with no job, and no money. I will need to get back home If this is your final decision.

If you would like to speak with me further

I can be reached ar [protected] Christopher Breaux

Respectfully,

An account in another state opened by another person was somehow linked to me by Duke Energy. My genuine name, address, and SSN were linked to the fraudulent account and bills and service disconnection requests were sent toy genuine address. I paid the first bill before realizing that the account number and address were unknown to me. I immediately called Duke Energy on September 9 and wass assured that the account was removed from my name and my payment would be refunded. A month later the account remains in my name and my SSN remains associated with the account despite Duke Energy having been aware for a month that the account is not mine. On October 13 the account was closed. On October 14 Duke Energy opened the account again using my name and SSN without my consent, despite having confirmed verbally that the account was not mine. On October 17 Duke Energy's fraud department provided verbal assurances that the problem was being resolved and confirmed that the account was not mine but refused to provide any written documentation to that effect. This ongoing fraud and identity theft is causing me extreme stress and anxiety and is affecting my family as well. Please cease all unauthorized use of my name, address and SSN and please remove them from all fraudulent accounts and refund all funds paid in response to fraudulent bills. Please remove my details from any accounts not opened by me, and please provide me with written documentation corroborating that I never owned these accounts so I can protect my credit, reputation, and wellbeing. Thanks!

Duke Energy charged my account $61 unauthorized for my light bill when it had already been marked as paid. I called to gain more information only for them to tell me what I made a mobile payment and I did not. The $61 charge bounce back because I didn’t have money in the account they tried to pull the funds out of which resulted in a $30 insufficient funds charge from my bank and a $5 return fee from DE.

My name is Oluwaseun Okungbowa. i am a Duke energy customer in Spartanburg SC 29301.

I am filing this compliant due to the fact that duke energy customer service is the worst customer service i have ever experienced in my life.

On 10/3/2022, i called several times just to ask a question about their billing, The customer service i speak to refuses to answer my question or transfer me to a manager. They refuse to give me their full name or ID and when they find out that i will not get off the phone they disconnect and i have to call back again.

This happens 5 times over the space of 2hrs,the managers and customer service i have spoken to have been horrible and unresponsive in listening or addressing my claims.

Only one gave me her ID. She was the most polite customer service i ever spoke to today, others have been very rude and refused to do so and i have the names they gave me.

Ashley M.

Maya

Rebecca.

Julia

They kept ending the phone call, so i have to keep calling back. This keeps happening whether i speak to the manager or customer service.

Again just to reiterate, Each time i have called, customer service has disconnected the phone call based on their assertion that they cannot give me their ID or full name and my frustration has grown with each call, when i tell them of how horribly i have been treated by the last person i spoke to and demand their name or ID i get disconnected.

How Duke Energy thinks it's ok to deny their customer service or accountability is beyond me and i intend to continue to pursue this until they are either kicked out of my neighborhood or made to apologize.

We cannot have the level of disrespect or poor service just because they ffeel they are the only ones giving us power and can afford to speak to us whichever they please.

9/30/22 this complaint is a follow up of other past issues we have been experiancing , want to know why is it every time incliment weather comes through our service area 4154 cedar tree dr , we go dark 99% percent of the time , whille our neighbors on smithfield rd never go dark . this is a never ending issue dont see anything being done about , on going saga . ? i keep hearing you touhting building a better power grid , not here , failing misribly

We lost power from Hurricane Ian September 29 at 8:02 am and didn’t get outage information until 24 hours later. Now stating power restoration expected October 2 at Midnight. It’s unacceptable that this utility lost power to 680,000 homes out of a total 2 Million customers! That’s 34% of customers who lost power using Duke Energy. By far the highest % of all Florida utility companies. I want to know why their infrastructure and lines are so susceptible to damage compared to other utilities? They had 5 days to prepare and still failed miserably. If I could change to FPL , I would!

On August 28th at 7:15pm a $700.00 payment was made out of my online bank Varo account. I do not have an account with Duke Energy and have not given any permission to pay a bill out of my account. I know you are not able to give me any information on account owner but if able to give to Falls County Sheriffs Dept let me know and ill have them contact uyou. I am not sure what proto call is for a situation like this but te account holder needs 6to be notified of the fraudulent transaction they have done I have reported with identity.gov also. the account number for my Varo account is [protected] again this payment is theft and I would hope that yall will take this matter serious and have my money returned back to me4. yet my account is closed and if you are unable to return to Varo my mailing address is Lisa Rivero 1673 FM 431 Lott Tx 76656. Thank you in advance into helping me solve this matter. if need to contract me my number is [protected] or by email bearbaby.[protected]@gmail.com.

I’m in the Garner NC area and while grabbing lunch I overhear a couple of Duke contractors talking. During the discussion they claim they commute 30 to 45 mins from their homes to work. They are receiving a per diem rate of $150. This is paid to each man on their job that was all said to live local. Oh man, just use someone’s address if they start to question you one said to the other. Duke Energy is constantly pushing the burden of rate hikes and “fees” off on its customers. It was hard for me to hold in the words that came to mind while overhearing this. Is this really what we are paying for? Local employees that drive company vehicles receiving a tax free compensation to commute to work daily all paid for by consumers?