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4.2 1227 Reviews 260 Complaints
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DuckDuckGo complaints 260

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J
8:35 pm EDT

DuckDuckGo www.new-balanceoutlet.com

The search I made for new balance tennis shoes gave the website -www.new-balanceoutlet.com. I ordered a pair from them but I suspected fraud when I received the email confirmation. (had chinese scirpt) New Balance would not use that I thought. I went back to the site and located under the privacy and saw the following — One Click Internet Ventures, LLC. Is shown in the privacy policy. Strange not New Balance. I further checked the internet and found this company and called the 800# to cancel my order. and left a voice message. They returned my call the next day and said they do not sell tennis shoes but sunglasses. SOMETHING IS NOT RIGHT. Duck Duck needs to verify but I suspect a fraud website.
thanks

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R
3:57 pm EDT

DuckDuckGo search YouTube

Every time I typed in (through DuckDuckGo) Youtube I would get the same video over and over again like a loop. I check to see if I had the loop checked NO!
I wrote Google/Youtube it's not them. I did a search through Google to YouTube and it goes directly to my home page as it should.

The problem with the same video playing (Goya Foods trying to take God out of our country" is with DuckDuckGo. Please take this loop off as it should go to my home page

Desired outcome: fix the problem

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C
1:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo DuckDuckGo browser redirects to Google search engine

DuckDuckGo browser redirects your searches to Google search engine. This happened 3 times on 2/22/21. The redirects happened again yesterday 5 times in a row on 3/17/21. The last 2 times I captured it happening in real time on video. It even redirected my bookmarked pages that were saved in the DuckDuckGo browser. That's what I caught on video.

I've also noticed fact checks popping up, suppressed search results, and tracking. I used their app on multiple Apple devices that I own. There are several new complaints in the app store on the iPhone about DuckDuckGo's shady practices. Just sort by recent and critical reviews.

I use a VPN for privacy reasons when I get online. I'm only required to use captcha in the Google browser when my VPN is on. Never in DuckDuckGo. When I was redirected from DuckDuckGo to Google the captcha popped up.

I promptly deleted the DuckDuckGo app from all of my Apple devices. DuckDuckGo has either partnered up with Google unbeknownst to it's users or Google is hijacking the DuckDuckGo browser (allegedly).

Desired outcome: Stop advertising as a privacy browser

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N
8:11 am EST

DuckDuckGo Tracking from a supposed non tracking search engine

This search engine claims to not be tracked, safer internet blah blah blah. What a load of bs! If it doesn't track, then why does it keep reappearing on my dock after I have deleted it 100 times! Even provides a search from months ago with the uncorrected typo! How do remove it completely from my ipad? This is a lie about them not tracking or they are hacked, either way please tell me hows to completely extract duckduckgo completely off of my ipad? I have deleted and emptied trash yet it keeps returning like bad food poisoning. Please advise me and share the word about duckduckgo being a fraud!

Desired outcome: COMPLETELY remove DDG from my ipad

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D
7:21 am EST
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo Search returns

Please remove wikipedia from your initial results in that its delivering derogatory and false terms such as right wing, conspiracy theorist (a cia moniker for people it wants silenced) Wikipedia is not a authoritatve source of information, an encyclopedia is like britannica. Its now impossible to search for people or news sources which are not left of Lenin which are not described in derogitory terms, and as for the 'free' contents, its not free if taxpayers are having the Atlantic Council decide what is true or not on one of their accounts.

I have no personl involvement, am British and do not live in the USA but checked up on a lead to an interview done and decided to check to see if Lin Wood mentioned and Lin Wood who was involved with the US election fraud investigations were one and the same.

It requires nothing more than looking up once more to the smithsonian

L. Lin Wood
linwoodlaw.com
Lucian Lincoln "Lin" Wood Jr. is an American attorney and conspiracy theorist based in Atlanta, Georgia. Following his graduation from law school in 1977, Wood worked for decades as a personal injury lawyer, focusing on medical malpractice litigation. Wikipedia
Born:
Lucian Lincoln Wood Jr, October 19, 1952, Raleigh, North Carolina, U.S.
Education:
Mercer University (BA, JD)
Occupation:
Attorney
Website
Wikipedia
Twitter
Facebook

4th March 2021
Mr D Kendrick
[protected]@yandex. ru

Desired outcome: Traditional encyclopedias on top right of page, not alphabet soup agency sources plz.

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M
3:55 pm EST

DuckDuckGo Stratusstore is a scam of internet store

A few weeks ago I was searching for bookshelves on Duckduckgo and one of the recommended store that pop ed up was Stratusstore, I place my order, the only form of payment was PayPal, I paid and waited to receive my order confirmation to my email. never happened.
A few days later I did a search for Stratusstore and to my surprise I found that was a scam website, I tried to contact them, good luck with that, so finally contacted PayPal and filled a complaint, and today I received my money back.
Why is Duckduckgo recommends this scam of a website?
They should drop them, I'm sure I am not the only one that has complained about this website.
Get rid of scammers!

Desired outcome: Do not recommend them on Duckduckgo.

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S
10:52 am EST

DuckDuckGo Browser

This is not complaint. It is to report a bug of your browser. As of lately, it does not fully load pages. It get to a point at the blue line and stops loading and has a white page. Then after 2 minutes or more it "may" load. I have fast speeds internet and my device has already been factory reset once to correct it. However, after all of that it still isn't working. Just wanted to let you know so the techs can look into it. I will be happy to send a screenshot of what happens if you like.

Desired outcome: Please fix the browser. I love it and it is the main one I use.

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R
5:25 pm EST

DuckDuckGo Ouelam.com

I did a search on DuckDuckGo for X chocks for my trailer. An add popped up from a company called Ouelam.com. I ordered it on my MasterCard only to find out it scammed me for over $50. After a search of their company, I found out it was a fraudulent company.

Desired outcome: Please remove any adds from your browser.

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K
9:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo Search results

I have noticed the last week or two that 95% of my search results are coming back anti-Trump, even if my search isn't related to him exclusively. When I search for something that is exclusively pro Trump, I have to scroll forever before finding an article related to what I searched in the first place?! What is going on... This needs fixed stat.

Desired outcome: Stop acting like Google

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K
1:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo False business information on apple map feature

Hi there, I work for a real estate developer in the United States and upon viewing one of our communities on the Apple Maps function of Duck Duck Go, there appears to be foreign language & Images posted on the business address. When viewing this same address or business location on Google Maps this is not the case. I would like to have this foreign information removed from the duck duck go apple map function as it is not permitted by the business owner or developer (KIRE Builders).

Desired outcome: Removal of Foreign images and language on apple maps function associated with

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S
5:06 am EST
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DuckDuckGo Bookmarks

This is not a complaint just a query. I cannot find out how to bookmark a page in Duck Duck Go. I like using this search engine but this is a big problem on my PC. My phine and tablet have their own way of managing this.
Please reply, as I see from the above that there are some issues with getting a reply too.
I cannot now get this to you unlessI log in which I whiuld not have to do, it is just a query.
Thank you

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J
2:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo Search results

I noticed that a lot of search results direct you straight to YouTube. I would like to see Rumble and other sites in your results.

Desired outcome: More results that include sites other than YouTube or Google

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J
6:52 am EST

DuckDuckGo Introductory news page

The intro news page had a couple of stories that I knew to be fake They talked about how down and defeated Trump was and then basically how he had lied to investigators about the capitol incident. I knew These stories were obviously false Due to wjo wrote them as these entities were NEVER complementary or accurate about Trump. The Companies were the Washington post, CNN and Bloomberg. Please vet your materials better. If there is one thing this country needs less of is Lies.

Desired outcome: Change in policy

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M
12:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo Your non-tracking policy

I go to your search engine (exclusively), type in DeWalt Tools, two or three different times, NEVER anywhere else. Next time I'm on Google or Bing, BAAM! Dewalt Tools show up.
I send this same message in 5 min. ago, then DuckDuckGo asks, is there any other info? I reply, "What else would you need to know?" The next reply I get was, for $1.00 we will answer that question.
You guys are asking the question, and I should pay for that?

Desired outcome: Quit tracking what people lookup on your website.

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T
T
theLieNameattachedTOmyEmail
salt lake city utah, US
Feb 12, 2021 7:41 am EST

duckduckgo is marketing, not reality. aka selling the same [censored] with different words.

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K
1:00 am EST

DuckDuckGo Search engines

I am very happy using your service. I would appreciate your narrative to be to the center than to the Left. Lately it is noticeable you are more negative reporting or leaning left. I am a republican and I am disgusted by this website. Really your site will come down if you keep supporting far left politicians and stupid unprepared people who want to run this country.

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J
4:53 pm EDT

DuckDuckGo Duck go

It doesn't have auto correct when typing and when you click the search bar to type it automatically erases your previous search, this thing is a deralict

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A
3:03 am EST
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo Online payments not approved by bank while using your browser. Why is that?

It seems that online transactions are not being accepted from your browser. I know this, bcz I have tried from other browsers and they work perfectly. I don't know if its the bank not approving your browser or simply the way your browser work from the inside somehow is not suitable for secure payment. Is there a way I can make successful payments with security in mind on your browser? I need to be able to perform these online transactions to pay for stuff, your browser promised superior security to what google have, but online payments not working is just inconvenient. The smart way is to make these payment secure instead of disapproving them or creating settings that goes against bank policies or something like that. You're making your browser inconvenient. Yes google is horrible they spy on me but at least they allow me to pay for my internet subscription successfully!

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J
9:15 am EDT

DuckDuckGo Advert for immediate edge bitcoin trading

Duckduck constantly features ads for scam products. This is the latest example under the name of makerealestateeasy.com. Duckduckgo is becoming synonymous with scamming. It really undermines the value of the company.

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D
8:15 am EST

DuckDuckGo Images

I searched for image Do 18. Not only did I find the Dornier 18 WW2 seaplane, but many other, non related thing too. One of these was;
https://www.myyouporn.com/girlsdoporn-e017-callie-aka-kelly-18-years-old/

This is total porn. I am 61, but imagine if I were 10 or 12 and researching a new model kit! I suggest you look into this soonest.

Also, why the hell must I make an account in order to do this? I do not want an account, and will probably change my search engine now.
This is hardly the way to encourage reports of these things.

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J
3:23 pm EDT

DuckDuckGo Search engine

DuckDuckGo is my default search engine on my pc, laptop, and smartphone.
On the smartphone I can click on the fire icon at any time and click clear all tabs and data and it's done. On my windows pc and laptop, I don't see that option and it always saves to my history everything I have searched for. How is that any different than Google or others?
[protected]@gmail.com

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L
L
LittleBright Feather
, US
May 30, 2021 1:14 pm EDT

Over 70% of my searches on real news of the day is blocked.
Is that because you use Google that blocks EVERYTHING ?
This high rate of blockage just began the past 4 months.
What's up ?

All searches go to the usual blocking page they use to block the web site saying the link is not in internet protocol and cannot be reached. I know this is not so - it's the usual blocking device Google and others always use so you can't reach the subject matter or report, etc. Others have no problem reading those sites. They are only blocked on the search engines = WHY ?

It's getting worse by the day so it's no use anymore to use search engines at all.

=====

About DuckDuckGo

Screenshot DuckDuckGo
DuckDuckGo is a privacy-focused search engine that aims to reduce online tracking. It offers search services without user profiling, providing the same search results for everyone. The company also provides a mobile browser and a browser extension to block trackers across the web.
How to file a complaint about DuckDuckGo?

Here is a guide on how to file a complaint against DuckDuckGo on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with DuckDuckGo in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with DuckDuckGo. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against DuckDuckGo on ComplaintsBoard.com.

Overview of DuckDuckGo complaint handling

DuckDuckGo reviews first appeared on Complaints Board on Dec 13, 2014. The latest review no way to contact DDG without having to pay. They haven't responded to letters mailed to them and they won't answer their phone. was posted on Apr 6, 2024. The latest complaint I want the dead links that reference cases that were expunged removed was resolved on Mar 22, 2024. DuckDuckGo has an average consumer rating of 1 stars from 1227 reviews. DuckDuckGo has resolved 7 complaints.
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