The complaint has been investigated and
resolved to the customer's satisfactionResolved DTE Energy — terrible customer service
resolved to the customer's satisfaction
I have attempted to return to receiving a regular, paper bill from dte energy ever since I enrolled in e-bill and I never received my statements. I contacted the company by phone twice and sent one email requesting them to please send me a bill.
Instead, I kept receiving threatening calls when my bill due date passed. I would immediately pay when I was told the amount, and once again request a paper bill.
The last time, they did not call - they just placed a negative report on my absolutely perfect credit report.
I called to, once again, complain and I received a lecture about how I was supposed to know when my bills were due and how I should have been going to the website to check the amount.
This is not a company who should have a monopoly on service to customers. They are incompetent and it is the customers who pay the price.
More DTE Energy Complaints & Reviews
- DTE Energy - appliance protection plan
- DTE Energy Electric Utility - faulty meter overcharges
- DTE Energy - billing errors & bad customer service
- DTE Energy - shut off despite payments
- DTE Energy - shut off
- DTE Energy - power line to home lying in yard
- DTE Energy - fraud
- DTE Energy - low gas pressure/frozen meter/gas fumes
- DTE Energy - unauthorized access to my properties, open way/asphalt & unprofessional repair works for 2 years now
- DTE Energy - worst customer service