Disappointed with customer service
My daughter put a deposit down on a Ford Mondeo 2013 £4495, after seeing it advertised as excellent inside and out. When her partner arrived with me to see the car, the bodywork wasn't as described, the back bumper had been resprayed (different colour to bodywork) and wasn't held on with all brackets so moving about. All alloys were bubbling with rust. Brake discs were pitted and grooved badly. Roof rack bolts were cut off and not properly removed from car. We drove over an hour to get there. When we tried to discuss these issues with the guy, he grabbed the trade plates from me and said your not wasting anymore of my time and stormed off back to the office saying l will get your deposit for you. He then came out saying l can't refund the deposit just now as it was done online, get your daughter to call me tomorrow. When my daughter called, they hung up on her and didn't answer again. She emailed them requesting her deposit, he sent a reply email stating she wasn't getting her deposit back, and stated what did she expect from an 2013 car. The advert did not reflect the correct condition of the car. Given that my daughter has just had a baby, they cannot afford to lose £100.