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Customer Service
I returned an item that supposedly has never been received by Dream Products. In my several attempts to track down the return or find out what recourse I have, the Customer Service representative is basically unconcerned with my business and happily took my name off their mailing list without any apology, offer of assistance, trying to make me happy about Dream Products Inc. or anything. To all of you out there, you'd better hope you don't have to return an item or deal with Customer Service. They are unhelpful, unprofessional and rude. I am going to file a complaint with the BBB over this issue.
The complaint has been investigated and resolved to the customer’s satisfaction.
Made me pay for their mistake
This company is very disreputable! I tried to place an order over the phone and was cutoff before the transaction was complete. I called back and was told I had to start all over again which I reluctantly did. Then 2 weeks later I received 2 packages in the mail instead of the one order that I wanted and, you guessed it, I was billed for two separate orders including 2 separate "handling" charges! When I called, the rep was extremely rude and said I had called twice and placed 2 separate orders. He went on to say I could return the 2nd order at my cost and the handling cost would not be refunded. When I expressed concern over having to pay shipping costs he curtly replied "We do not pay shipping". I said "Well maybe I will return them both and then you will have lost both the order and a customer." And he replied "Maybe you should do that". I then asked to speak to a supervisor and I was told someone would call me back. It has been over 24 hours and no one has called me back. Surprise. It is apparent that they have no concept of good customer service and do not care if they get any repeat business. DO NOT BUY FROM THEM!
The complaint has been investigated and resolved to the customer’s satisfaction.
Return of item but the full refund was not given. That's fraud
I ordered a pair of slippers at $21.94 from them which were too small. I returned them and they refunded only $9.97. I paid the return postage at a mere $3.09. They short changed or to put it more correctly cheated me out of $11.97. They do not answer their phone number. Clever don't you think? It is best if all of us with a complaint report all these to the Better Business Bureau. Go do it now.
The complaint has been investigated and resolved to the customer’s satisfaction.
Lost shipping package and invoice, how can I return an item?
Never received order
I order the D-Tox health patches in May 02 2008, for $42.00. At the time you get one pack for $10.00, so i sent my money never received anything. And i know it's took me a long time to complain, But sometimes you are so busy it crosses your mind. Also it sucks that people can take your money without having a guilt conscious on their minds. I also still have...
Read full review of Dream Products and 1 commentsleep bras
First off, I've been ordering Sleep Bras from Dream Products for at least 7 years, same sz. without any problem...that is until 8 mos. ago. Suddenly the bras didn't fit right, they were too tight. So I emailed them at least 4 times (from Nov. of '08 to Mar. of '09) and all I got was the runaround. I even called customer service which was a big mistake. Thi...
Read full review of Dream Productsanti arthritis gloves
sent check and form for anti arthritis gloves on 6-25-09 and got papers back saying i couldnt get gloves. No check was with papers and now 7-26-09 the gloves are advertised in sunday paper again but i didnt get them or check [protected]@jdweb.cc Who or what do i have to report this to? I see a california address and should have known it would be a scam. Do not buy in california as you will be ripped.
The complaint has been investigated and resolved to the customer’s satisfaction.
thanks, i was just about to place an order until i read all of the complaints, i think i will just do without the stress.
Tomato plants
Ordered 3 tomato plants, which were suppose to produce big tomatoes in 60 days. It took 2 weeks for them to come up Then they didn't grow even with tender .care. Now 60 days later the plants died' They only grew to 2 inches tall. We followed the directions. They are guaranteed or your money back. I want my $13.92 back.
The complaint has been investigated and resolved to the customer’s satisfaction.
My purchase request for a pair of a man's "Hand Therapy" gloves was sent to you on Oct. 14, 2008. As of this date I have not heard from you. Please check your shipping schedule and advise me accordingly. I will have to cancel the referenced request if I have not received the order within the next 2 weeks.
My father ordered a pair of slippers off of an advertisement in the newspaper. He sent them a check for $14.92 on Nov. 9th; the check was cashed on Nov.14th. It is now Dec. 2nd and he still has not received the slippers.
I ordered 3 items bras steep stool and a light on 8-11-08 my check has cleared a couple of weeks ago, but I have not received my order. Would like to know where it is. Thank you. I didn't have a confirmation code. I ordered my mail and sent a check for the items listed.
On 10/29/08 i Mailed a check to DREAM PRODUCTS, check was cashed 11/3/08, but I've never received the product and we are very close to December 2008...I will report this to NYS, Ca, State and city of Van Nuys Better Business Bureaus as well as my Sunday paper and the publisher of the advertising segment that paper. After reading all the claims whereby Dream Produccts have cashed chks and not return the pr0ducts...watch out I now have a goal. And to top this off one of my son's is an attorney...he will be most unhappy that they have taken advantage of so many people and especially his mother. I will be sending a notice to the Van Nuys newspaper(s) to publish regarding there fraudulant business practices as well as referencing the comments that are well documented on their poor business practoces on the internet. $40 mzy not be much but when I look on the internet as to other customer losses...this company and their customerprofessionals will possible have more problems as they run, sun, run.
Fire hose nozzle no power
I ordered 2 Powerful Fire Hose Nozzle, i have to keep one becase my dog chewed on it already, but the second one i did not get yet and i choose not to keep it so if my ordered can be cancelled on the second one i will appreciate that ! i can be reached at [protected]@Hotmail.com or [protected]! thank you, Ron Petersack3
The complaint has been investigated and resolved to the customer’s satisfaction.
Order not received
I sent $ 13.97 to Dream Products Inc. a little over a month ago for Therapeutic Memory Scuffs slippers, and I haven't seen the product I paid for or my money back. If I don't get the product, then I want my money back. I will be reporting this company to the Better Business Bureau for further investigation!
The complaint has been investigated and resolved to the customer’s satisfaction.
broken merchandise
I ordered a variety of products from Dream Products.com, I also was sent a catalogue; but I chose to purchase from the online products.
It took Dream Products.com a day to debit my account; but I did not receive it for approx.2.5 weeks after ordering. The package finally came Saturday 02/29/2009 - one of the products is broken (glass)
and it's a pain in the ### to have to return. I may just chalk it up to experience; but Dream Products.com, in my opinion, should describe their willy-nilly, novelty items in a better fashion, ship asap, ensure
so-called "breakable" objects are packed as they should be. Peace
Eileen Streeter, 158 Cornell Street, Boston, MA [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
no received product
I ordered a PERFECT POSTURE BACK SUPPORT from Dream Products INC. on Feb. 14th and still am packagless! 5-10 business days my a$$!
The complaint has been investigated and resolved to the customer’s satisfaction.
Did not receive paid for product
From a Parade magazine advertisement, I ordered, Jan.21, 2009, 2 coupon organizers and sent a check #5922 for $13, 62. The check was cashed by Dream Products on Jan.27, 2009, today is Feb.10 and no product received. I have placed 4 calls to the [protected] and Iam told all representatives are busy. My hold times ranged from 7 to 13 minutes without connection to a representative, each time I disconnected with increasing frustration!
Gerald D. Schuster [protected]
4570-42nd Street, San Diego, CA 92116
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered replacement merchandise after the merchandise I bought didn't fit and never received anything.
My customer number is #6734887. I notified the company last November that the two bras I purchased where way too small. No problem I was told simply mail them back. I did exactly that. I went to Long's Post Office, paid the shipping and have heard nothing. I have made repeated attempts to contact them by telephone, but their machine, "we are busy right now, please stay on the line, etc." just played over and over again. I ordered some slipper socks for my husband that were actually cheaper than the two bras. I figured they would come around Christmas time, but nothing came. Every chance I get I will continue to pursue this. I would appreciate some assistance. Thank you, Linda Moore
The complaint has been investigated and resolved to the customer’s satisfaction.
non-receipts of goods
I placed an order with dreamproductscatalog.com on 11/13/08, my credit card was charged on 11/14/08. I assumed that my order was shipped because my credit card was charged. Also I got a confirmation email stating most internet orders will be shipped in two days. On 11/18/08 (tuesday) I contacted the company to get the tracking for my order. O wa...
Read full review of Dream ProductsD-Tox Health Patches
I ordered D-Tox Health Patches(30 Day System-Set of 60)
on June 8th, 2008. They said to allow 3to4 weeks for delivery.
Well, here it is November 11th, 2008. That's more like
"5" months! My credit card was charged, and I still have no product. What gives? Send me my product, or credit my credit card, accordingly. This makes me think that I more than likely will not be purchasing from your company again, anytime soon.
I ordered a therapeutic Spinal Alignment Pillow on June 23rd. The check has been cashed. Since sending the check we have arrived at our cottage. The pillow has not been forwarded. Our address at the cottage is P.O. Box 303, Naubinway, MI 49762. Our telephone
number is [protected]. Please send me a pillow.
Beverly Burchi
sent check for $ 44.00 for detox products aand since Feb 14th, 2009 - no response or products
I ordered a pair of man's "Hand Therapy" gloves on Oct. 14, 2008 but still have not received the order to date. Please check your shipping schedule to see if it has been sent. If I do not hear from you within the next 2 wks. I will have to cancel the order. You will be notified then. Please advise me of the shipment. My address is 7406 Spring Village Dr., #511, Springfield VA 22150.
money back free shipping&handling
offer promises -comfort & support you need - did not!
offer promises- satisfaction guaranteed or return for your
money back.
offer promises-free shipping & handling when ordering 2 or
more- i ordered "8"
i called before returning them to make sure i would not be charged for the return and to make sure i was sending them back correctly-the customer service person said i would not be charged that the packing slip had a label for that
when i got to the post office i found that not to be the case .
i had to pay to return them-when back home i called to find out how to get my cost returned
in total i talked to 3 different reps one being a suppervicer-none would give me a person or phone # of higher rank to speack with
the suppervicer did give a corp. address (which i already had)
and all 3 stated it was not policy to refund my shipping.
the point is -the company states i will get my money back i
want it all back
the company states shipping & handling are free if i bought at
a quanity amount -i did -how can this be free if im out ANY amount of money and how is it "your money back" if some is missing?
7
order never received despite check cashed
Have mailed order and check for $12.97 accompanied by paper coupon for a podiatric product[which would reposition big toe] on August 18, 2008. My personal check with my name, address and phone no. has been deposited and cashed by Dream Products through their Bank on Aug 21, 2008. I have never received the order.
This is to let you know that products have finally arrived two days after my complain had been placed. Thanks.
The Company Dream Products Inc. is advertising and encouraging people to buy their products . No phone number found when I have tried to contact them. I also have read many complaints like mine about the Dream Products, is this a bad Business or scam ?
I received a letter with a great wonder pull that makes you lose weight quick. I couldn't find info on the so called Dr. Nor could I find info on the pills. I googled the address and seen all of these complaints. No wonder they ask for a check and don't give any other info. They are scammers!
Smokeman, If you've ordered products from a DMW Direct at 91-J Auburn Street, Dept #1163 in Portland ME, it was a SCAM! Please contact your bank to warn them of this and other possible fraudulent charges, as well as your local BBB.
The date was 11 Aug 2014.
I order product from DMW Direct, 91-J Auburn Street, Dept #1163, Portland ME, 04103 and never received their product. I have since written them three letters requesting my money since they have cashed my check since 11 Aug 2914 and still no product nor response. I just want my money back and forget about this incident. Thank you
I was going to order a couple hundred dollars worth of merchandize from Dream Products Catalog the last 2 years, I' m glad I didn't get around to it. After reading these reviews, I tore up my list. 24th of January, 2013 by Jan Bowden
Dream Products Inc. is advertising and encouraging people to buy their products, no phone number found when I have tried to contact them. They send advertising inside daily newspapers . I bought on May 16, 2011, 2 Circulation Stockings for $7.97 each. Today is July 29, 2011 and I haven't received them. If this company is a scam, be careful Maritza - Puerto Rico.
I mailed order and check for $21.94 accompanied by coupon from ad for two bras on 1/16/09. My check cleared my bank 1/22/09, I have not recieved my order.
Well, i just recently sent in a money order as well, it has been 5 weeks since i mailed the money order... I called them, and they said they have no record of receiving the money order and that i should contact the bank and see if it was cashed! WEll, thats going to cost me 15 bucks...just to do that.
I hate to say it, but i think the Better Business bureau needs to get involved unless someone has already done so...
I ordered two wallets via a paper coupon from the Sunday
plain dealer newspaper . The check was cashed but no delivery
of ordered goods.
I ORDERED A WALLET FROM DREAM PRODUCTS. I ALSO FILLED OUT THE FORM AND SENT IN A CHECK FOR AMOUNT PLUS SHIPPING FOR MY PRODUCT ON 9.1.7.08. TODAY IS 10.2.08 AND I STILL HAVE NOT RECEIVED MY WALLETS.
I FILLED OUT ALL MY INFORMATION INCLUDING MY UNIT # 11. IF THEY NEGLECTED TO INCLUDE THAT NUMBER I WILL NEVER RECEIVE MY WALLET NOR WILL I GET MY MONEY BACK. I, TOO AGREE YOU HAVE NO WAY OF CONTACTING DREAM PRODUCTS TO SEE IT THEY EVEN RECEIVED YOUR ORDER. I WILL NEVER ORDER FROM THEM AGAIN!
Items ordered and not recieved
I Mailed personal check along with hand written order, as requested by Dream products. The check cleared my bank several DAYS later. It has now been eight weeks and the merchandise has not been recieved.I have contacted this company, spoke with several people who said my money would be returned. As of today some two months later, it has not been recieved.
How can a company like this take innocent peoples money and ignore their request and concerns afterwards?
I do not reccommend to anyone to place an order to this company. Sincerely, Mildred Largin
merchandise not recieved payment sent
sent a check for cozy toes as yet have not received them (14.92$)please forward merchandise or return my money i am currently employed by the FBI and will investigate your company if necessary
I bought the therapeutic toe alignment slippers and found that they are coming apart on the side. I do not have the package but wondered if you would accept my word and send me another pair. I can't see sending a small item like that back when shipping is so high. My order number is [protected] and my customer number is [protected].
I don't car what color. Size XS. Thank you.
Marcia Jones
3513 Norton Woods Dr
Muskegon, MI 49441
I suggest everyone that has been screwed over by this company go to the BBB site & file a complaint.
They currently have an "A" rating with BBB.
Here's a link to BBB if your interested.: http://www.la.bbb.org/businessreport.aspx?companyid=13139645
On February 10th, 2009 I ordered a Tomato Plant kit. My credit card was charged but I never received my shipment. I'm still waiting and it's June 1oth, 3009
Mrs.A.C. Halberg
cyria1@yahoo.com
CC: California Attorney Generals Office
Department of Interstate Commerce
Internal Revenue Service
State of California Revenue Service
I ordered a couple things in February and paid by credit card. Received a shipment in March minus 4 swimsuits they said were on back order and should be shipped in JUNE! I should have asked for a refund then. I emailed in May, when should I expect shipment. They said everything was sent in March. I sent a copy of their invoice, they they said whoops approximately 2 wks. 2 weeks later I sent another email. Another whoops 2-3 wks. I sent a complaint to the Better Business Bureau and then forwarded that to Dream Products. Now they claim they can't meet demand and I will be getting a refund. I agree, DON'T ORDER FROM THIS COMPANY!
I too have had non-delivery problems with them on TWO seperate occasions.
NO MORE!
I sent a check along with a flyer I recieved for a pair of shoes. The check was dated 3/24/09. It was cashed on 3/31/09 and cleared my bank on 4/1/09 and I have not recieved my shoes. Something needs to be done about this.
Jo Ann Wade
jawade68@yahoo.com
Regarding Dream Products.
I think since they are located in california all these people with complaints need to contact the governor, state representative, etc. whatever it takes. thats their job. I have changed my mind about ordering since the prices listed in the sales paper differ from the prices they want to charge when ordering on line. But there is a phone number that i am going to call. [protected]
Hope everyone gets their transactions settled satisfactorily
Ordered wallet 8 weeks ago have not received it Please contact me
Fraud and cheating
I ordered 2 card holders on June 9 2008.I though that almost 4 months should be enough time i am not happy with there service.
Read full review of Dream Products and 3 commentsnot what it was supposed to be
these plant has never done what you said they would do they have not grown any still look the same as they did when i got them they are not lush fern you said no water but i have to wash them every week and keep water on them i think i have been had
This is a rip off from Dream Products for this plant. I bought 3 of these plants & all they did was come to life and never did grow any more and certinaly not in the 3 hrs time frame that the pictured add says it will grow to full length. I'm sending them back & I hope they refund my money.
Don't depend on what pictures say sometimes. This plant looked beautiful in the add & that is all. Don't buy one, save your money for something you know will work.
About Dream Products
At Dream Products, customers can find a vast selection of products, including health and wellness items, home and garden products, clothing and accessories, and much more. The company prides itself on offering unique and innovative products that are not easily found in traditional retail stores.
One of the key features of Dream Products is its commitment to customer satisfaction. The company offers a 100% satisfaction guarantee on all of its products, ensuring that customers can shop with confidence. Additionally, the company has a dedicated customer service team that is available to assist customers with any questions or concerns they may have.
Another benefit of shopping with Dream Products is the company's commitment to affordability. The company offers competitive pricing on all of its products, making it easy for customers to find great deals on the items they need. Additionally, the company frequently offers special promotions and discounts, allowing customers to save even more on their purchases.
Overall, Dream Products is a reliable and trustworthy online retailer that offers a wide range of high-quality products at affordable prices. With its commitment to customer satisfaction and dedication to providing unique and innovative products, it is no wonder that the company has become a go-to destination for shoppers around the world.
Dream Products Customer Reviews Overview
Many customers have noted that Dream Products offers a great selection of unique and hard-to-find items, making it a go-to destination for shoppers looking for something special. The website is also easy to navigate, with clear product descriptions and images that help customers make informed purchasing decisions.
In addition to its product offerings, Dream Products is also known for its exceptional customer service. Customers have reported that the company is quick to respond to inquiries and concerns, and that its representatives are friendly, knowledgeable, and helpful.
Overall, Dream Products is a highly recommended online retailer that offers a great selection of products at affordable prices, backed by excellent customer service. Whether you're looking for health and beauty products, apparel, or home goods, this website is definitely worth checking out.
Overview of Dream Products complaint handling
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Dream Products contacts
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Dream Products phone numbers+1 (800) 530-2852+1 (800) 530-2852Click up if you have successfully reached Dream Products by calling +1 (800) 530-2852 phone number 0 0 users reported that they have successfully reached Dream Products by calling +1 (800) 530-2852 phone number Click up if you have UNsuccessfully reached Dream Products by calling +1 (800) 530-2852 phone number 0 0 users reported that they have UNsuccessfully reached Dream Products by calling +1 (800) 530-2852 phone number
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Dream Products emailsops@dreamproducts.com100%Confidence score: 100%Supportcustomerservice@dreamproducts.com98%Confidence score: 98%Supporthelp@dreamproducts.com75%Confidence score: 75%Support
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Dream Products headquarters412 Dream Lane, Van Nuys, California, 91496-0001, United States
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I ordered the back support front zip bra. There is absolutely no support ANYWHERE with this bra. I have had better posture support with sports bras. I will not be ordering from this company again.
I just gave a call to their customer service dept, the rep was pleasant and helpful. gjwillcatchyoulater!
This company just stole money out of my bank account and overdrafted me...PLEASE HELP ME...