Dollywood
Reviews and Complaints

I went to splash country for the 1st time on the 26th of May. My boyfriend is disabled and both of us are veterans. We started to park in a handicapped spot and were turned away! The man said it would cost us $13.00 for that spot because it was for "preferred parking. (We are gold card holders) " There aren't enough spots for handicapped. And there's NO TROLLY to ease the long walk for those who need to be closer to the entry. Dolly has some great community give aways, but COME ON! This is DOWN RIGHT GREED! The cost of season passes are discounted for us vets but even then it cost the 2 of us and his daughter over $500 for our passes! The food cost is OUT RAGEOUS and you can't bring in food...GREED! We WON'T be going EVER again!

I think Dollywood need to open all the food and drink stands. I get tired running all over the park to find food. also they need more help the lines are just to long. I don't think they know how to handle crowds. its a beautiful place but don't think I will be buying season passes again, they just don't know how to handle all the people. having to stand in line for hour to eat is just too much. need more food stands open and more workers. april 2016 was there and the hot dog stand was closed and the food stand at the elephants was shut down. I seen. the ice cream dots stands, but they were just one open . . so the lines were to long for us ..i saw other dot stands but the were shut down...they also need more rides for kids.

I think the safety restraints on the rides should be made to fit over weight people. It is embarrassing to get on a ride and then have someone to tell you to get off because the restraints won't fit. I think overweight people should get a discount because they cannot ride some rides. I think this is unfair.

Dollywood? Get Real! Dolly Parton hasn't been exactly shy about marketing those huge mounds of joy. What did you expect to find at Dollywood?

The ladies at wildwood Grove charged me for a wristband when I wanted to upgrade my current day cup to a season cup. She then told me it would be 16 dollars after charging me 7. She then blamed it all on me and wouldn't offer me a refund or exchange. Very disappointed. My order # was 2175. It occurred on May 25 2023 at 11:55 am.

I was completely dissatisfied at how the wait time for a ride almost doubled because of the fast pass line going ahead of people. Dollywood teaches kids that money will get you ahead in life. How sad for all people.

I am a Gold Pass Ticket Holder...On Line purchased one day parking Preferred Parking Pass. Your info says being Gold Pass Holder receive $5.00 off purchase price on Preferred Parking.

Not an option when I purchased ticket.

11-07-2022

Gold Pass # 3420647

The staff has always been pleasant and very courteous until yesterday, as we were preparing to leave the motorcycle lock tumblers had become unlined and was in need of noting more than a screwdriver longer than was included in the tool kit as to unlock . After several inquiries with security staff as to whom to contact approached Staff at main exit, her name was Sandra, short brunette and pleasantly plump informed me “ your mask isn’t on properly, ” “staff won’t lend any tools” etc very rude! She seemed very mad that I managed to find tools from vendor that we befriended. It was very trying to keep from making a scene! Very doubtful about buying 2021 season passes. What has happened to the courteous staff? Don’t they realize without the public, there employment would not be needed. I know working with the public is not an easy job, but if you don’t enjoy your job it’s time to move on

Got very sick at stomach a couple of hours after eating at Aunt Granny's Kitchen on 10-17-19. Been going to Dollywood for many years and this is a first. Just wanted to make them aware of this issue!

We enjoyed the delicious food on the buffet but I was cold and wanted hot tea with my meal. The waiter informed me that hot tea had been discontinued. Yet they had coffee. I do not drink coffee. Why in the world would hot tea have been discontinued?

My son brought so many customers to the boring games area . He made so many people smile. The leads led him to believe he was moving up. And for three years he did everything ask of him only to find out he had been lied too. For 3 years at over 1, 000 hrs per season he was still not listed as seasonal full time. He was constantly accused of doing wrong things that he wasn't but then they would give him awards for service... Even made a commercial with him in it! Yet everytime he would talk about becoming full time or transfering they would find a reason to write him up. Today he was fired for giving away a prize though it is done every single day in that Dept just not admitted! He did offer to pay for the prize but that was over looked. Dawn Manning in hr always had an issue and attitude when he would try to go to her with how he was being treated. One day he had to go to hr for something and Dawn saw him and said it's wired seeing you here without a complaint. How professional is that. My son fired for doing nothing any different then a lead or coworker. Over the years we have seen people reported for sexual harassment keep their jobs! Steel money keep their jobs, play on cell phones and sit in games which the leads allow keep their job, don't call in when scheduled to work keep their job, take one hour smoke breaks keep their jobs! Last year my other son had to miss because he had a seizure. He has epilepsy. It's nited with HR and safety. He can't talk after having a siezure. But when I called in for him I was informed that if he wasn't at work action could be taken! And very early did he ever call out! Twice that entire year I think. Needless to say he did not return until he was able too ! But ipon returning two coworkers made fun of him for having epilepsy. One of those workers threatened him by telling him they would kill him. It was taken to Dawn Manning and absolutely nothing was done to this boy who later quit because he would a better job. He later did text my son saying he was sorry for threatening his life and admitted to my son that all manager and Dawn Manning did was tell him not to do it again but was laughing as they told him. So no write up or anything just laughter for my son's life being threatened because he has epilepsy. To me a persin who thinks that way is a danger to everyine yet he keot his job! And the other boy involved in making fun of him is still there bullying others I'm sure. My son who got fired today worked 3 point . He brought more money to that area than most have in years. But on another occasion recently he got dizzy while working. He had to ask to go to safety but then was told to wait. When he finally got to go safety didn't even want to deal with him. But they finally checked him, his BP was dangerously high but they told him to drink water and he should be ok. I heard about it after he got home. I immediately took him to the Dr and the Dr there stated that he should have been sent to ER sooner. He said my sin could have had a stroke. It was also determined that my son had been working three point all by himself, with no water, when he would tell the lead he needed water it was ignored, and on most days his shift would almost be over before he would get lunch break. Even the ER dr said that is against OSHA . At 3 point he was in direct sunlight, no water near by, one worker when the game requires 3, and late breaks. People at nearby games huddled up talking and playing on phones leaveing their games and would ignore him when he would ask if someone would bring him water. Now for a short time after I made this complaint they put a water jug out there for my son . That the water was never changed in . Stail water. But eventually resorted back to no water. ! My son is not and has never been a thief. The girl who ask to see the prize who works there that my sin handed it to is the thief. My son handed her a prize and she was supposed to pay him for it. She went to use the cash machine near my son's game but the leads had as they always had unplugged it early so people would leave and they could close early. She told my son she would go to another machine and return with the money and did not. My son tried explaining all of this to Dawn and Dan but felt he wasn't believed and just gave up.So he took full responsibility and offered to pay for it. Now this prize sells online for 30$ but they charge employees $137.00 But that wasn't good enough. He was fired. The real thief still has her job and the free prize she stole from my son. My son's inly guilt is letting her see the prize and trusting her to come right back and pay. I'm nit dine with Dawn Manning. I documented every incident as they occurred as my attorney told us to do. And I'm moving forward with it. The job want all that but the fact that you humiliated with if my boys laughed at them and even put them in danger by not taking the threat to life more serious which was reported by a lead who heard the threat (btw), and causing a 19 year old to work so hard in extreamly hot temperatures of up to 120 degrees in open sunlight on pavement with no help or water that his bp reaches dangerous levels. Is enough for me to not stop until you are fired so that this doesn't happen to someone else's son daughter or loved one. And it's very common in this park. But employees are afraid to speak up. But we mam are not and you will soon see. You have endangered lives, humiliated, belittled and broken the soul of my son who never gives up... today gave up . But not his mother. Nomatter what age someone always has a mother and you will be seeing us in court if your job isn't temanated as it should be. There is nothing what so ever Christian about this place! I will be posting pictures videos soon when I download them that I took as a guest to prove how much woing doings go in in this Dept .

We were.told by dollywood employee if u come in after 3 u can come in next day free.. and that did not happen we did not get to see 1 show or enjoy the park we got to ride 3 rides for 300 dollars.. we came fro. The upper peninsula of michigan here and am very disappointed in being lied to by dolly employees.

Both them park was amazing but it seams that on a hot summers day with 7, 000 plus people that it would be an investment to spend more money on splash county to expand an make more room for more people. My 6 year old daughter go to ride more bigger water slides at Disney world.

This was my first trip to Dollywood and I had a terrible time. My family and I were in the park a total of 2 hours and left. I would greatly appreciate a refund. If we had known what to expect we wouldn't have wasted our time or money on this attraction. This wasn't something that we enjoyed at all!