Menu
Dodge

Dodge review: Transmission

B
Author of the review
7:17 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Took my truck in the first time on 9/16/21. The transmission was bad. I had just put 50,000 miles on my 2018 Ram 2500. I also have the Maxi Care lifetime warranty. They had my truck for almost 7 weeks. I got it back on a Friday night. Had it back in Saturday morning. Told them that I would like to have reverse in my truck. They kept my truck again until the first of December. During that time they rebuilt the transmission 5 more times. After I picked my truck up I called them back in a couple days and told them that the transmission was still not right. I got told that all the parts inside were new and I had to give it time for the parts to get seated in. REALLY? So I played their game and gave it a couple weeks. Called again and told them it's still not right. They had me bring it in and leave it for the day. So I did that. Picked it up that evening and was told that there was no codes, the fluid was good and that it shifted like it was suppose to. Told me nothing was wrong. So I picked it up and left. The next week I came back in and took out a service writer. Got back to Dodge and was told to come back the next day to get a loaner. Drove off the lot and got about a mile. Transmission light came on and would not shift out of 2nd gear. That was the middle of January. That is where my truck has sat ever since. Been a Dodge customer for 30 plus years and this is how they treat a customer. Doubt I will stay with Dodge

Desired outcome: Either get my truck fixed with a NEW American built transmission and not one of the rejects from the closed Mexican Plants. Or get a new truck. Have not been able to make a living for almost 7 months now.

0 comments
Add a comment
Trending companies