Distinctive Gem

Jonathan at Distinctive Gem is a real diamond expert, no question about that! His knowledge about these gems is second-to-none. I've spent a lot of time exploring his website, watching his videos, and diving into his detailed articles. His insights are so valuable that I've learned a lot about diamonds just by being on his site.

But let me tell you about my experience working with him. While I was totally in love with the Opulence Oval, the biggest problem was the cost. I didn't have all the money upfront, so I had to put some money down first and make payments. When I finally decided to return the stone, the return process was tricky. Although Jonathan had clearly indicated on his site that I was responsible for paying for returns shipping, he insinuated that he could provide a return shipping label at his cost. But when I received my refund, it wasn't the full amount because he'd taken out the shipping costs. I was totally bummed out because it seemed like I'd wasted my money on nothing!

Look, I get it - shipping costs money, and Jonathan had spent a lot of personal time helping me with my purchase. But I still lost around $200 due to shipping and transportation costs, and that really impacted my experience. Don't get me wrong, I still think that Jonathan's diamonds and service are great - but only if you're sure about what you want! If you're not confident, there are so many other retailers out there who offer free returns shipping. So, if you know for sure what you want, Jonathan can definitely hook you up!