Discovery Health Medical AidKeycare / underwriting

C Oct 26, 2020
This review was posted by
a verified customer
Verified customer

Good Morning
I signed up with Discovery in September 2020, the underwriters diagnosed me with renal/ kidney disease as it showed red flags on a pathology report, a actual doctor with a medical degree has not diagnosed me with any of those conditions other that my thyroid. I requested a refund as I cancelled, I was refunded 1 month and paid two now apparently its the debit order mandate hence why they can't refund me any further yet they won't accept that document if it is not signed. I have been emailing Babongile as he was assisting me in the beginning now he blatantly ignores all my emails. From the start I have been fighting the underwriters. I get told I must go to the Dr to sort it out, why did the underwriters not phone the doctor and do investigation before just assuming I have these conditions due to a pathology report? I was told that they will see if the underwriters can contact me as I stated before I am being blatantly ignored.

Kind Regards

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.