Direct General — my hurricane irma damage claim
I have been with the company about 8 yrs, never filed a claim, this yr I have damages from wind and flying debris to my vehicle due to hurrican force winds, I submit a claim, agent from the beginning looking for reasons not to pay my claim, I have a 20 yr old who uses my address as mailing address. direct is requesting I fabricate proof said child is not living in my home, the agent that called me today, was also very rude a Michelle hicks, she stated she was going to email me a list of acceptable proofs she would like me to fabricate or she is going to deny my claim as she said it, do you want your car fixed.. I have paid you for 8 yrs to protect my property.. do what I pay you for. I am not just going to accept you taking my money and not doing what I pay youfor..
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