The complaint has been investigated and
resolved to the customer's satisfactionResolved Direct Buy — awful everything
resolved to the customer's satisfaction
I saw an infomercial on TV about the huge savings off retail prices for a whole host of consumer items (Claim of about 50%) that could be found at Direct Buy in Norristown PA and at Direct Buy outlets nationwide I made an inquiry about this and I was contacted by phone by a Direct Buy Representative. When I asked about the cost of membership over the phone, if savings of 50% off retail prices were really true and how long the 'presentation' was, the representative was vague and very abrupt.
I found this a little disturbing but I was interested to come up and check this thing out so I agreed to an 'appointment'. Big mistake! At the 'appointment' I had to endure this cheesy high pressure sales pitch video and presentation. The carrot dangled in front of me at the end of the 'presentation' of, 'join now or you never can' is high pressure sales to the extreme.
I was forbidden to check out their 'catalogs' to see of their claims were really true. This is not professional truthful sales practice. Most of the people there with me walked out. They saw thru the lies, the scam. I wish I had have! I fell for the high pressure sales pitch and joined up thinking I could save a lot of money.
I now know I made a huge mistake and no amount of haggling, complaining has worked. They will not refund my $4000.00. If you join up on the night, you are their greatest friend. If you don't join up they treat you like dirt, ignore you.
I have tried to buy a few things there with my membership, but the staff there give you very little help with shopping and quotes. Their customer service TOTALLY SUCKS. I have found the freight charges are ABSOLUTELY OUTRAGEOUS, like several hundreds of dollars on top of falsely claimed lower than retail prices. They do not give you payment plans and give no warranties. Crazy.
I have been in there 'shopping' thru the catalogs a few times and happened to use their kitchen on occasion. I have heard a few of their 'Directors' in their phone room screaming and abusing their sales staff, treating them like dirt. Apparently one staff member was physically assaulted and the offending staff member WAS PROMOTED! I have been informed that other staff people have questioned company practice and have been immediately terminated with no warning. I have been informed that they have a huge turnover of staff there. NO WONDER.
To anybody reading this, I say thru bitter experience: If you are contacted by Direct Buy Norristown or any of their stores, HANG UP THE PHONE OR DO NOT ANSWER. SAVE YOURSELF! If you have an appointment, DON'T SHOW UP! EVER! This is a deceptive company. They worship money. HAVE NOTHING TO DO WITH IT
To 'Director Tracy' and all other Direct buy staff, get the hell out of there. Leave. Find yourself a job with a reputable, professional company. SAVE YOURSELF
Spread the word about this evil company. More people are waking up.
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