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Dino DirectFailed to fill order or give refund

1
L Review updated:

Don’t seem to have anything in stock (even though the website and customer service indicate otherwise). Customer Service is confusing and hard to deal with after the purchase is made with no accurate or consistent information about the order. After a month of my items not being shipped, I cancelled the order but a refund is not forthcoming. I think they are just making money by taking orders that they do not intend to fill in the first place. I hope my credit card company will help me recoup my losses.

Responses

  • D
      Feb 20, 2012

    Dear Lowana,

    We are sorry for any inconvenience our service may cause. Inventory for some rare items may change time to time. DinoDirect spare no effort to deliver what customer orders and guarantee a full refund for order can not be filled. I invite you to provide your order number so i can help you investigate the issue. We will not let you suffer any loss, please do not worry. Hope to hear from you soon!

    Regards,
    Louis, CS-Manager
    DinoDirect

    0 Votes

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