The complaint has been investigated and
resolved to the customer's satisfactionResolved Diamond Resorts International — sales
resolved to the customer's satisfaction
Outrageous Sales Pitch: My wife and I went to a sales presentation in Las Vegas Nevada. We were greeted by a old lady who showed us around the resort and then sat down with us to sell us on upgrading to points. She began telling us on that in her youth she had married a abusive drunk and had gotten a divorce in Las Vegas and had then got a job at Jockey Club Resort run by Mr. Cloobeck's father. She said that the elder Cloobeck watched her children while she worked and took care of her. She's added she had close family ties to the present Cloobeck family and is called Antey by him his wife and children. My wife asked what does this have to do with timeshare sales. She said
" I just want to point out that Mr. Cloobeck (the undercover boss) is a wonderful person and she continued by saying "by the way have you seen the video playing in your room called the power of Yes in it you will see him in a picture with Mr Obama". I asked, "are you saying that the President of the United States is endorsing Diamond Resorts?" She said " think what you will". My wife and I were flabbergasted at this, as such and endorsement is totally unethical and I believe illegal. It became apparent to both of us that DRI would stoop to any tactic to sell time share no matter in this how outrageous. We did not buy any points but left in a total state of shock! We did get our gifts but we were mad we wasted out time on this silliness. Be advised if you buy in Las Vegas you have 5 days to get out of your purchase. There is a recision form in the sales package just fill it out and follow the directions. They hide it but it is their and if you ask they must show it to you.