Diamond Parking Services
reviews and complaints

I went to park at a parking lot which I parked before. I did not see a sign anywhere that a parking spot is reserved 24/7 until I went back and found a guy taking pictures of my car and giving an $80+ ticket! The sign was on the floor painted which was that legible! For one, I did go and checked the "reserve for day care" daycare itself to check if they're open since I wanted to see the day care itself but since it was closed already-their hours are only from 9am to 1pm! I was there at 3:45! I know because, again, I wanted to see how the day care was and wanted to talk to them personally, but since they were closed, I went and looked around other stores around it instead, since why not know the place around it more and I was already parked. When I went back and asked the guy whats going one he rudely responded and shouted, "I AM GIVING YOU A TICKET FOR PARKING AT A RESERVED ONLY PARKING!", I wanted to give a reason but he walked away, on top of that, the ticket says, "I walked off!" I then called and tried to explain my situation, the *** then didn't really bother hearing me out and told me, "whatever...". I went to try to dispute the ticket from their website and it got denied almost right away. I called them again, and it's the same CSR who answered and told me that they have sent me an e-mail which I have checked but never received anything! I asked to have me transferred to a manager and she refused and refused to do anything. The parking never said, "reserved for day care 24/7". Why waste a spot on a busy area for a business that is closed at the time and then act as if they don't care about anything! I am not the only one who is having this issue. I have done research and this company have placed tickets on cars that are NOT on their lot even! They have been tagged as scammers! Which I am now slowly believing in.

References Ticket # *** - I was ticketed at 6:20 pm on 1/30/2023, 10 minutes after I parked, for non *** Advance Payment with park mobile for the free period. The ticker cost is $66.50 or $103.00 after 15 days. I parked in the lot at the *** Bldg in *** NE ***, ) . The building uses Diamond Parking mobile app to check the lot. The lot allows free parking for the first 2 hours. No advance payment is required.I attempted numerous times to register my car for the free parking on the Diamond App. The App, clearly shows that no funds were due for my parking limit. However, the App will not allow me to register my vehicle for free - it requires me to provide my credit card information and address. There is no where to sign into the lot for free (no sign in sheet in the lobby or with the Mosaic businesses) without providing my credit card information and other personal information. In the 4+ years that I have been a customer of the ***, I have never stayed park longer than 90 mins. Notably, Diamond Mobile Parkinghas a history of having its computer systems hacked and consumer information being stolen. It also has a history of making illegal charges to consumers credit cards that it has in its records. I do not park in any other Diamond Parking lot due to the lack of safety of my online information.The Diamond Mobile Parking could easily program its application to provide a means to register my vehicle for the free parking period without me having to provided my credit card and other personal information. Not doing so is just a means to collect undue fees.I believe your company is ripping off consumers by requiring credit card and personal information to park for free. This activity is fraudulent and violates my rights and privacy. I submitted my dispute of this ticket to Diamond Mobile Parking Services.

On November 14, 2022 between 6:00 and 6:30 pm, I parked in parking lot U009 in ***. There was a sign with a code to scan, so I scanned it with my phone and tried to follow the instructions. I somehow ended up with the option to request that my personal information not be sold. I went ahead and filled that out, thinking it was an optional part of the process. A message said I would get an email. I then started over and entered my information again, but it timed out while I was getting my credit card out. After the third try, I was able to enter my credit card information. I received a message that it was confirmed or whatever the term was, and that I would receive a receipt by email. It didn't come immediately, but I trusted that it would. My friend watched and said she had done the same thing, including having it time out. After I got home, I found an envelope on my windshield with a notice (Reference# ***) claiming that I had not paid in advance and saying I owed $51.50 if I paid within 15 days or $96.50 after that. I checked my bank account and the charge hadn't gone through. I checked for the promised email, but it hadn't come. There was a confirmation email for my privacy request, marked 1:07 am. I thought I had paid in good faith. I called Diamond Parking and explained what had happened. I was told that they would reduce the amount to $16.50, but they wouldn't reduce it to the original amount of $15.70. I sent a check for the original amount but it was returned, saying I now owe $21.50. I find this practice dishonest. It seems like they intentionally make it difficult to pay so they can bully people out of more money. I have a witness who saw me going through the same process she went through. I have an email showing that I requested that my personal information not be sold. If I didn't intend to pay, I wouldn't have given them my personal information.

On Saturday, December 17th I parked in lot *** at ***. to go on the sky train. I paid for parking (receipt attached) indicating where I was, when I paid, how much I paid - the meter I paid at was directly in front of the stall that I parked on. I left and then came back to an $86 ticket on my dash with reasoning as failure to pay. I sent in a picture of of my receipt to dispute the ticket. Two days later, on Monday, December 19th I got an email from their dispute team saying that my ticket had been reduced but they would not cancel it. The reason they gave is because the meter I paid at, directly in front of my car was for *** not Diamond Parking lot that I was in. They said in the email that reducing it was purely a courtesy to me and that if I did not pay within 3 days they would revert the ticket back to the original value. After receiving that email, I called their customer *** line to explain that the meter I paid at was directly in front of my car. The woman that I spoke to was incredibly rude and demeaning, she said that it was not her problem and it's my responsibility to make sure that I am paying at the correct meter, even though she acknowledged that she could see where I was parked and that there is a meter right in front. She said the ticket would not be cancelled because it's my responsibility to check. I proceeded to ask how much the ticket was, and she said it was $86. I said that was not correct because I had received an email saying that it had been reduced and she said then you can go online and find it yourself and then hung up. I then went online and found that the ticket had been reduced to $56, which I have paid to cover the ticket. I would like a refund as I did pay for parking, at the closest meter to me. The handling of the ticket dispute and customer *** was unprofessional and rude.

I believe this business uses deliberately misleading paint in their parking lot and deliberately vague language on their parking tickets to extract *** from people who believe they are legitimately parked. On 03/19/23, I parked at the western edge of a Diamond lot at ***. My friend secured payment until 6 am through an app on his phone. The app allowed an extension which he purchased for 6 am until 6:30 pm. The next afternoon, there was a ticket on my car. Under "Particulars" was "Improperly parked." Under *** on file" was a photo of my license plate. The fee of $65 (broken down as a base fee+handling) was due within 15 days, and $102 if paid after. I have several photos of my car clearly within faded but visible lines with a number 4 painted at the end of the spot. I followed the instructions to file an appeal by email on 03/22. This response included this instruction: "There is no ETA a resolution. You may call 10 days after submission to get an update. Late fees will be waived if your appeal is found in your favor. Please call *** if you want to follow up." The 10th day was on a Saturday, so I called on Monday, April 3, the first available business day. The employee looked up my case, agreed that it looked like I should not have been ticketed but explained that appeals went to the owner of the lot, that they were simply the managers. I received an email response on 4/04 stating that my appeal was denied to due lack of payment after 6 a.m., but they were reducing my amount owed and that I had 15 days from the original notice date to pay. I responded via email with an electronic image of the receipt for the 6 a.m. to 6:30 p.m. payment right away, demanding that the ticket be entirely cleared. Today (4/6), I called. The employee put me on hold. When he came back, he said he had sent an email confirming my ticket had been cleared.

Hello,Diamond parking services is a private parking ticket issuing company. Today I parked in a lot of theirs (A369 - ***) that was marked for customers of dicks drive in with intention to purchase food, eat it and then leave.in the same lot is a pet store, which i stopped into before heading over to ***'s.Upon walking across the lot, I see that they have issued me a parking ticket, and I spoke to the person issuing it. She was in plain clothes sitting in her car. She told me that she or the security guard was watching me park and that the rule is that i cant step foot off of the property and so she waited until I did in order to issue me a ticket. This rule is not posted anywhere in the lot. The ticket itself does not show my car in the lot at all, it just has a picture of my license plate. I have a receipt from the ***'s drive in and submitted it to their company Their intention is to charge me $65, which will eventually be sent to collections. I looked online and there are a lot of people who report that this company has hidden rules and unmarked patrols to hand people invoices and threaten collections (damage to credit) to people. They have no physical proof that I was even there, but also no postage of the rules and no way to record or know my intention to use the lot properly.Both of the customer support people i spoke with said "yeah we know that this lot is particularly strict". The point being, I as a person who could be subject to that have no way of knowing that.I feel like i have no way to defend myself and my credit and that im being backed into a corner to pay for something that I thought I was obeying the rules for. This is unfair and I think if this is a common experience with this company they should be investigated and prosecuted for dishonest business practices. Even if I get this case cleared and their bill cancelled, I would still like to report this company.

At about 1 pm on Dec 5, 2022 I parked in Diamond's lot G046 in ***. The machines were slow and one was broken so there was a line-up to pay for parking. After the guy in front of me got his receipt, he noticed that a Diamond attendant had just given him a ticket. He complained to the Diamond guy, who said he would cancel the ticket. After I paid $4.15 for two hours of parking and got my receipt, I noticed that the Diamond attendant was now checking out my licence plate so I went over to my car and told him I had just paid. He was not apologetic at all but said I was "lucky" because he hadn't issued a ticket yet.My parking was valid until 3:05 pm, although I had just wasted about 10 minutes waiting for the machine and talking to the agent that was about to give me a ticket. I returned to the lot about 1 minute after 3:05 pm and saw that I had a ticket, #***. The ticket was said to be issued at 3:07 which was the current time, but there was no parking guy in sight so it was likely issued a few minutes earlier. The ticket was for $80, which means I was being charged at a rate of $2,400.00 per hour for the alleged extra 2 minutes.The appeals portal on the Diamond website makes it impossible for a person who is not the car's registered owner (it was my wife's car) to file an appeal and directs the appellant to send the inquiry to an email address. I therefore sent an email explaining the situation and attached copies of the receipt and ticket. The Diamond rep's *** was that I could only appeal through the portal, so I fibbed about the car's ownership in order to use the portal to appeal. In my appeal, I offered to pay $4.15 for an additional two hours parking. I have just received the "ruling" of the Appeals Agent. Diamond has rejected my offer but has reduced my fine to $60, provided I pay within 3 business days. Otherwise it will be $120. That is unreasonable. I am requesting that Diamond do the honourable thing and void the ticket.

On November 28th, 2022 I parked in a Shoppers parking lot & went to go drop off my prescription to be filled & planned to pick it up later. When I came back to my car I had received a parking ticket. I immediately called & asked how to appeal this claim as I had went to the business that owned the parking lot & was confused why I would have received the ticket. They had said to file an appeal online (which I did that same day) but I never heard back about the decision despite having checked online periodically. I then received 2 notices in the mail in January 2023 (received 2 days apart) stating that I now owe late fees on top of the original fine & will be sent to collections. I emailed the company asking why I had received the notices as I had never heard back on a decision of the appeal filed. I was then told they had emailed a decision letter to me on November 29th, 2022. I never received an email or a letter in the mail. I then asked how I can prove that I was at the place of business as the ticket was completely inaccurate since I was at the business owned by the parking lot. I was then told on the phone that I needed to provide a receipt with a time stamp to prove it. I told the guy that I had dropped off a *** was purchased at that time as I had picked it up later. The guy on the phone then stated I would have to pay the ticket unless I could provide a time stamped receipt. I then called the pharmacy to ask if there was any way I could get a time stamped thing from when I dropped off the prescription. Thankfully they were able to provide me with something but the parking company stated that the decision was final & even with the time stamped proof, Id still have to pay. I have paid the ticket ($111.50) to avoid being sent to collections & having my credit affected. It is completely disheartening that they are just after the money even with the proof that I was conducting business at the place that owns the parking lot.

I am writing to dispute the parking ticket that I received from Diamond parking on 4/17/23 in Lot Location A396 - ***. The ticket reference number is #***. The lot in question is shared with a business, ***'s Hamburgers, which I was patroning at the time of the ticket. Apparently the lot is free for customers for part of the day and then turns into a paid lot at night. Unfortunately, the signage is unclear and I had no idea I was parked in a paid spot and not a free-for-customers spot. The signage says, "Paid parking for stalls *** after 4pm Monday-Friday, all day sat-sun. All other times reserved for ***'s drive-in patrons." Unfortunately, none of the stalls are actually labeled so I had no idea I was parked in stall #***. It is absolutely predatory to state that an unmarked stall is in fact #*** after the fact. Before I went into the restaurant, I made note that my stall was not marked #*** so to my understanding I was in a free space. I was inside the establishment for less than 5 minutes ordering my food and then returned to my car to find this ticket. As soon as I noticed the ticket, I took photos to show that my car is parked in a stall that is not labeled #***. I have attached those photos for reference as well as a photo of my credit card statement showing my purchase at Dicks on 4/17/22. Had the spaces been marked, I absolutely would have parked in the free for customers spot, not in a paid spot. I do not think I should be made to pay $65.50 for parking in an unlabeled spot. Not having the parking stalls clearly labeled (or labeled at all) is an error on the part of the company, not mine. I reached out to Diamond via email the very next day to dispute my ticket. It has now been 10 days since I initiated my dispute and I have had zero response from them. This also feels very predatory because according to Diamond, the ticket will increase to $102 if not resolved within 15 days. Please help me with a resolution.

On 9 December 2022 at 9:02 we self-parked at the *** hotel and tower self parking facility located at ***. We saw the hourly/daily rates sign posted on the entrance at 1st street, drove in to the yellow gate bar, took a ticket and proceeded to spot B266. From there we checked into *** hotel, and was given a hotel parking pass, which we did not use. Upon leaving, a parking ticket was placed on our windshield from Diamond Parking Service, Reference #*** for parking owed, no advance payment and apparently improper parking. We were in a small Acura MDX plate number BXZ5025, which was nosed all the way into the spot and well centered in the lines. The ticket was for an insulting $93 or $123 if not paid in 15 days. We proceeded out of the lot, paid $23.98 at the gate and contacted diamond parking via phone and e-mail on 19 December 2022. An employee named *** took my call and listened to my issue. He stated that if I emailed a picture of the ticket and our receipt it would be voided. Upon receiving a reply from *** stating Notice *** was issued correctly as the vehicle in question had broken our terms and conditions for parking in this location. As a one-time courtesy, we have reduced the amount of this notice to the lowest acceptable payoff amount. Based on past reductions and voids, we may not offer additional voids or reductions going forward (if this is the case, all notices will stand as is). Please make sure you are able to pay Diamond Parking when parking in a Diamond lot beforehand to avoid these notices in the future.I feel this company is in the wrong as there were NO signs saying advance payment was required! The ticket we took at the yellow gate states pay at pay station, front desk, or at gates! Not only that, the car was parked in an open, marked, and clearly obvious parking spot and our car did not stick out into the drive lane as the bogus ticket described.

I parked my car in the *** on 85th in ***. This is not a "for pay" parking lot and no signs regarding parking are posted, at least not any that are readily visible, I've never seen one if there is is. I went into the grocery store, made a purchase and came out to find a Diamond Parking fine tucked under my wiper stating that my car was "unauthorized" and that I had "walked off" the lot. The fine on the ticket amounts to nearly $100. Naturally I went back into the store to to show them the receipt from my purchase and inquire about exactly why I received a parking ticket but got no explanation whatsoever from the 20 year old employee stationed behind the customer *** desk. He gave me a blank form to fill in my name and phone number and told me that it "might be dismissed" but I went away with zero confidence that would happen. I have had several problems of a similar nature with Diamond Parking over the past several decades, e.g. I paid for a parking slot, they ticketed me claiming that I did not, I was ticketed, fined, paid the fine but the payment took several weeks "to process" after which time they then claimed I was "late in making the payment" and the matter was sent to a collection agency. One time they booted my tire when I paid for all day, got to my car after work, had to call somebody, wait for an hour for a guy to come charge me a second time for all day parking, then a fine, and then a fee to remove the boot from my wheel otherwise my car gets towed and I am then liable for towing fees, impound fees, more late payment fees, storage fees, etc. you get the drift. Another time I paid for 2 months in advance, still got ticketed. Diamond Parking uses PREDATORY TACTICS. They have for decades. If I recall correctly they have run into problems from the city for such business practices. Even when you pay them for parking they find a way to charge you again and again, blatantly and apologetically. This company has to be stopped.

At 12:55 on 20/02, we parked our vehicle at *** in ***, , in a lot managed by Diamond Parking Service, to dine at *** in the Centre. The spaces at the eastern end of the lot were restricted to 30 minutes per posted signage, so we parked at the western end where the signage stated "90 MIN *** unless otherwise posted...violations $70.00..." We parked at space #, directly facing such a sign, checked all signs in the area and they all said "90 MIN ***." At 14:25 we returned to our vehicle to find a H33363437373434H Payment Notice demanding $86.50 ($80.00 plus a $6.50 handling fee) for "30 Minute Exceeded Time." We checked again for any postings referencing a 30-minute time limit in this section of the H3139333633313***2H lot and could find none. We took photographs of the the signage and how our vehicle was parked. The photograph that H333033333439333433H took at 13:41, which photograph was included on the H33363437373434H Payment Notice, showed the same scene with no 30-minute signage to be found. Their photograph also showed a white van in space #, and the van was still there at 14:25 and it had not been given a Notice. We submitted an appeal, per the instructions on the back of the H33363437373434H Payment Notice, together with our photographic support, on H333033333439333433H's website on 20/02. On 20/02 we received an "Appeal Denied" e-mail with what is clearly a pre-written response, saying in part that the location provides ample H3139333633313***2H with time limit greater than 30 minutes, and again demanding payment for something that is false. We feel that this company is just trying to grab money based on a trumped-up allegation that we have photographically proven to be untrue. Furthermore, the company is demanding an amount greater than what was disclosed on their signage. We are submitting this complaint to protect the rights of fellow consumers to fair and non-predatory business practices. We would appreciate the H3631373938313831H's assistance in resolving this matter.

On August 14th, 2022, my son and I attended *** in *** for lunch at *** for his birthday. We parked by the *** at *** and returned a half hour later. A parking ticket was allegedly given for parking fine. I received a notice in the mail indicating that I owed Diamond Parking a fine for $126.50. This letter is dated September 16th. I didnt think much about it because I thought it could be a scam, put it away and forgot about it. Last week, I received a notice from *** advising that the parking fine was sent to collections. The previous efforts to effect payment on the notice indicated that various number of phone calls with no response were made. I never once received a call from Diamond Parking or *** regarding this parking fine. Im the one who contacted both businesses and provided them my telephone number, so there are fabricated statements on this notice, which renders it unlawful. The parking lot where I parked doesnt require payment. I reside in Surrey and have never attended *** until that date. I had no knowledge that beside *** is another shopping centre called *** on ***. I was parked at the furthest location at the rear of this centre, but closest to the *** in ***. I did not see any signs indicating that I was parked in the rear of another shopping centre and that I could be fined. I feel this is an attempt by Diamond Parking to defraud customers to make a buck. There was no one parked beside me either when I parked and when I returned. I contacted *** and spoke to a lovely lady and explained briefly my circumstances. She suggested to reach out to Diamond Parking to appeal the parking fine. I did so and was told to send Diamond Parking an email, which I did. I received a reply that they wouldnt look at anything because the matter was in collections and the appeal period was well over. I contacted the property manager at *** and he was going to assist, but because I was parked at the rear of the ***, he suggested to contact the property manager at that building. I googled, but couldnt find a contact number, so I called the *** in that shopping centre, but he didnt know who the property manager is and gave me a telephone number he had found outside on the building. I called that number and it was Diamond Parking who refused to provide me the contact number for the property manager at *** saying they werent authorized to do and challenged me to find it myself. Extremely poor customer ***, and then she hung up on me when I questioned why she couldnt provide me with that information after she told me to write them an email. I told her that I had, but that they refused to even hear me out regarding the parking fine. Im in the process of finding out who the property manager at *** to reach out to them to resolve this matter since I have no other avenues to pursue. I understand that this parking fine does not affect my credit score, but I feel it was unwarranted and should have never been issued in the first place. This parking fine would never hold up in a Court of Law, Diamond Parking fabricated a lie saying they had made several attempts to call me with no response and not once did I receive a call from them. If they had taken the time to contact me, I would have known about this matter and would have dealt with it immediately. *** indicated they had called another number that belongs to my ex husband. I checked with him and a couple of automated messages were left on his voice mail. It did not provide my name, so he had no idea that they were trying to reach me until I asked him about it to verify if it was true. So Diamond Parking was not truthful whatsoever. I will not pay this fine. Its is unlawful to issue an exorbitant fine in that amount for parking that is free to begin with. There was no loss to anyone, and I had no idea that I was parked at the farthest rear of another shopping centre because there are no signs to indicate that, at least not where I was parked. I respectfully request that this parking fine be cancelled and that *** be notified to stop collection. I will not accept any other resolution. I have never gotten a parking ticket before, nor have I had anything sent to collections in my entire life, and at the very least, Diamond Parking should have reviewed my circumstances. *** is attempting to collect $134.51, as theyve charged me interest of $8.01. I havent heard from them once, except when I called them myself last week. I also never heard from Diamond Parking once, and Im the individual who contacted them last week and today. Their credibility is highly questionable, especially considering they lied on their notice about contacting me. The Diamond Parking file number is ***. Thank you