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Despegar.com Customer Service

5
Complaints29
Pending2
Resolved1

Despegar.com USA, Inc.

1444 Biscayne Blvd., № 221
Miami
Florida
United States - 33132

Customer Support Phone Numbers

1800 801 7700(Mexico) 3 1
+1 877 893 3988(United States) 6 2
+54 810 810 1010(Argentina) 1 0
+55 114 003 9444(Brazil) 2 0
+56 224 848 484(Chile) 2 0
+57 16 346 066(Colombia) 1 0
+506 22 969 351(Costa Rica) 1 0
+593 23 815 240(Ecuador) 1 0
+51 17 009 494(Peru) 1 0
+59 825 184 466(Uruguay) 1 0
+58 212 750 5800(Venezuela) 1 0
Plus

Despegar.com Complaints & Reviews

Despegar.com / was not allowed to travel

Ka
Apr 14, 2019

This is the third time that I've written to despegar.com. Reservation #22445042801 --- Ticket #5472955668885 On the night of Jan. 19, 2019 I arrived at the Aeropuerto Jose Joaquin de Olmedo in Guayaquil, Ecuador at approximately 11:30 pm. After waiting for my turn in line, I finally...

Despegar.com / servicio al cliente

Na
Nov 01, 2018

Me comunique con el call center para aclarar dos dudas respecto a un tiquete comprado online y el tono de comunicacion de la asesora fue muy grosero e indagando directamente con las aerolineas encontre que alguna informacion fue errada y malas confirmaciones de parte de la...

Despegar.com / flight booking change

Ph
Jul 13, 2018

Dear Despegar team, I have already sent this email once but am having to now use this forum as I have had no reply yet and the situation is pressing. I very confused about a flight we had booked and now we learn there has been a change. Flight reference: 13228791401 All we have been told...

Despegar.com / flight charged in my card but no flight ticket

Pa
Apr 22, 2018

I am referring to this booking: Solicitud de compra de vuelo - Número: 6767555601 You confirmed my flight and charged me it at the airport I had to buy another flight for extra 300US dollars. I ask you to reimburse me and pay the extra due to your mistake. I wrote a complain immediately...

Despegar.com / reservation - no reservation

Cr
Feb 02, 2018

On the 24th January 2018, I made a reservation for 1 persons via desegar.com to a hotel in Caracas Venezuela. On the 29th January, I verify my credit card and the reservation cost for 2 nights was already taken out from my account. When I reach the hotel in Caracas, the front desk told me...

Despegar.com / reembolso

Ya
Jan 09, 2018

Hello! En el mes de septiembre hice una reservacion para un hotel en Puerto Rico, para pasar unos dias de vacaciones. Cuando llegue al hotel, mi reservcion no aparecio NUNCA y de hecho me comentaron que ellos NO TENIAN DISPONIBILIDAD hasta dentro de 3 meses. Hice la reclamacion pertiente...

Despegar.com / flight ticket wrong #13757015201

Al
Dec 29, 2017

We bought two ticket from Phuket to Singapur from the 3rd of January to the 6th of January. In the beginning we bough the departure at 10 40 am. I actually print the reservation. Days after you sent me my confirmation ticket but with a different departure. Now you are sending us at...

Despegar.com / tame

Ar
Dec 15, 2017

Siempre compro mis pasajes con despegar, pero el.Ultimo viaje no fue placentero deberian De parar De vender pasajes De Tame Mi hija viajo el lunes y Las maletas no llegan aun, Y hoy q regreso se compraron casi 1 hora para entregar Las maletas Todo la ropa y Las cosas q Ella llevo La...

Despegar.com / hotel booking

Lu
Dec 01, 2017

I went to book a hotel for Tuesday the 5th December and my payment got stuck, when I went to go back through Trivago to refresh and try again the dates had changed to the following week. I immediately tried to cancel or amend my booking and you gve me no option. I understand no...

Despegar.com / flight change - booking no #7207420201

An
Nov 28, 2017

I purchased 3 airfare tickets in March 2017 to travel to Colombia for the Holidays in December. My travel dates are from 12/19 returning to the US on 1/3. I received an e-mail from despegar.com on 11/14 informing me that "a major flight change was done by the airline". I immediately called...

Despegar.com / flight change

Ma
Nov 03, 2017

This is about the third time I write you asking for help. Also, I have phoned to the call centre and talked to Rubén, María Pedraza and Vanessa Tous the past week. Each time I was kept on the line for at least 15 min. Of course, every time I had to explain the problem and of course every time...

Despegar.com / hotel reservation

Ya
Oct 06, 2017

Hello, my name is ANA LUBERZA. I buy with you a hotel reservation for OCTOBER 5 TO OCTOBER 7... When I went to the hotel to do my check in, the HOTEL said that there WAS NO RESERVATION FOR US, even when we SHOW THEM THE CONFIRMATION NUMBER. They even said that there was NO ROOM IN THE...

Despegar.com / return flights lima-cusco reservation number: 10291800601

He
Aug 26, 2017

Originally I booked my return flights on the 26th July (19th August Lima-Cusco returning on the 27th August Cusco-Lima) and recieved an email stating that I would receive confirmation of payment in 24 hour. I never recieved a confirmation email, nor had any money been taken from my...

Despegar.com / Hotel reservation

Fi
Aug 09, 2017

Hello, I'm in Los Angeles, CA. I've made a reservation at Beverly Hills Suits through Despegar.com and when I arrived the receptionist told me that they don't accept Despegar's reservations. And I've made the whole payment, which was around 300 dollars. I had to...

Despegar.com / trip planned and no info emailed to [email protected]

Su
Jul 29, 2017

My trip is planned for two people from Cancun, QRoo, Mexico to Verdadero, Cuba staying at the Iberostar Verdadero August 17, 2017 to August 24, 2017. My American Express has been charged and I have no travel verification nor reservation number. The only number I was given was 6828409. Thi...

Despegar.com / cancelling my flight

Ni
Jul 21, 2017

Reservation number 7228832401 Flight from Panama to Venazual. Hi on booking this flight I received and email that stated that my flights could be cancelled with an airport fee of $150. However, when I have tried to cancel my flight through through the despegar website it says that I cannot...

Despegar.com / flight from manchester to puerto rico 21st may 2017

Ja
Jun 22, 2017

With reference to my recent journey to Puerto Rico - purchase ref 4806941801. I purchase one ticket for my family's journey from Manchester to Puerto Rico which entailed 2 flights - the second a connecting flight from JFK, New York to Puerto Rico. I was not sold an accurate product/service - Despegar...

Despegar.com / flight change

Ma
Jun 19, 2017

Hello, I purchased a return flight New York - Rome. The airline changed the departure flight and I was offered a different flight for the return as well. The return flight didn't work for me because it was in the morning and I couldn't reach the airport in the morning. So I called Despegar...

Despegar.com / no response at claim for compensation

St
Jun 14, 2017

Booked a hotel in Switzerland last month, where you have to check in with a booking code (there is no reception). Despegar provided us with the wrong code, so we could not enter our room and had to find (and pay for) another hotel late in the evening. The fact that it indeed was the wrong...

Despegar.com / I was not provided with an accurate product/service

Ja
Jun 07, 2017

With reference to my recent journey to Puerto Rico on 21st May - purchase ref 4806941801 with Despegar.com. I purchase one ticket for my family's journey from Manchester to Puerto Rico which entailed 2 flights - the second a connecting flight from JFK, New York to Puerto Rico. I was not...

Despegar.com / 6767555601

Pa
May 21, 2017

Hello, My name is patrick lachat, I bought you a flight ticket from puerto escondido to mexico city on the 13 of february 2017, for mxn$ 1, 397 and Received a confirmation: gracias por tu compra!! On the departure day (15 feb. 2017) I had no seat!? and I got charged on my visa card...

Despegar.com / booked hotel

Do
May 04, 2017

Hi, Last Friday I booked a hotel in Medellin and I received the confirmation email, however the next day I received an email saying that it was not confirmed and it is cancelled, I called despegar.com and they say that the payment didnt go thruw so the lady told me just to try again...

Despegar.com / eticket not received

El
Apr 12, 2017

I made a ticket purchase confirmation number 7969814301 and the webpage of despegar.com advised that an eticket would be sent to me via email, but I did not received it so far and I cannot search at website by my purchase number anymore. I tried to call but only automatic machines answer...

Despegar.com / ticket/s correspondiente/s a tu compra nro. 548319201

Ma
Apr 05, 2017

Hi, I wanted to re activate a ticket and use it on April 12th returning on APRIL 13rd and I could not do as they told me it was expiring on April 12th. I have received an email saying that I can use it until April 13rd. They were not able to give me a solution in one hour that I have been...

[Resolved] Despegar.com / ticket confirmation

Ir
Apr 05, 2017

I need help!!! I booked a ticket through Despegar.com but i still haven't received the confirmation letter with itinerary details...Although i was charged for the flight. I called several times on the phone number but the system is automatic saying that they will send me information to my...

Despegar.com / problems with incorporating hotel in despegar system

Pe
Jan 27, 2017

My lodge was registered with Despegar until August 2013 when a serious fire put us out of commission. Upon rebuilding I tried to re-incorportate in Despegar with the first letter sent 29-10-2016. The local office started communicating in January (!) asking for background information which...

Despegar.com / no refund after major change in flight

Na
Jan 26, 2017

I bought a ticket for my mother in October 2016. From Bogota to Sydney. (booking no. 3920861401) I received a major change notification of her flight on the 4th of January. The options that despegar is offering us, do not suit my mother's requirements since she will have to wait about 19...

Despegar.com / booking issue with resident/non-resident

By
Nov 19, 2015

I am quite furious with despegar as I booked a return booking with them from lima to tarapoto for the 22nd of october and was told upon arrival that I had booked a residents only ticket. I was therefore charged a massive $178 usd by lan before I could board the plane. I can not understand...

www.despegar.com / they scammed me and no information about flight

To
Jul 17, 2015

OMG. It was the worst deal. I booked the flight and hotel through the company www.despegar.com. Basically, they did only one thing. They charged me for the hotel and flight. But now they didn’t send any information about the flight details. I got only email about the hotel, but it...