CB Government Services Department Of Labour Of South Africa

Department Of Labour Of South Africa Reviews and Complaints

Department Of Labour Of South Africa review: Poor service (UIF)

Rebotse Nkgedi of US

Feb 26, 2026 9:41 am EST

Verified customer

Featured review

To Whom It May Concern,

RE: FORMAL COMPLAINT REGARDING POOR SERVICE – ATTERIDGEVILLE BRANCH

I am writing to formally lodge a complaint regarding the unacceptable service my mother and I received at the Department of Labour, Atteridgeville branch.

On 30 January 2026, I accompanied my mother to the Department of Labour to apply for UIF benefits following her retirement on 24 December 2025. We visited the office because we were experiencing difficulties accessing the online system. Upon arrival, a staff member took my mother’s phone to assist with the online application. Shortly thereafter, we were informed that the process had been completed, only to later discover that the required supporting documents had not been attached — despite my mother having all the necessary documents with her at the time.

On 25 February 2026, I accompanied my mother again to follow up on the status of her application. We were then informed that no supporting documents had been submitted and that she would need to restart the application process entirely.

On 26 February 2026, we returned to restart the process. We were assisted by a consultant named Kelebogile. Unfortunately, the service we received was deeply disappointing. She made no meaningful attempt to assist us and repeatedly instructed us to complete the process online. While at the office, I attempted to log in but was unable to do so because the account was blocked due to failed password reset attempts. When I returned to explain this, I was simply told to contact the call centre, as they allegedly do not handle password resets.

Out of frustration, I expressed that the service we were receiving was poor and that we had come to the office specifically because we required assistance. Instead of being assisted, security was called to remove me on the grounds that I was being disruptive. I refused to leave, as I wanted to ensure that my mother — a senior citizen — received the assistance she deserved.

The situation escalated unnecessarily when security personnel became physical with me. It was only after the branch manager was called that my mother was finally assisted. Surprisingly, at that stage, staff were suddenly able to assist with the password reset and complete the online application.

This raises a serious concern: did the situation truly need to escalate to that extent for assistance to be provided? What about elderly individuals who do not have family members to advocate for them? Many senior citizens struggle with online systems and rely entirely on the support of staff members. They deserve patience, dignity, and proper assistance, in line with the principles of Batho Pele.

As members of the public seeking essential services, we expect professionalism, respect, and efficiency. The treatment we received was distressing, unnecessary, and unacceptable.

I kindly request that this matter be formally investigated, including the conduct of the consultant and the security personnel involved. I further request feedback on the outcome of this investigation and the measures that will be implemented to prevent similar incidents in the future.

I look forward to your prompt response.

Yours faithfully,
Ofentse Nkgedi
[protected]@gmail.com
[protected]

Confidential Information Hidden: This section contains confidential information visible to verified Department Of Labour Of South Africa representatives only. If you are affiliated with Department Of Labour Of South Africa, please claim your business to access these details.

0 comments

Add a comment

Department Of Labour Of South Africa - Non payment of UIF 12

Resolved

Department Of Labour Of South Africa - Non Payment of UIF 16

Department Of Labour Of South Africa - Inspectors / supervisors 1

Department Of Labour Of South Africa - Non payment of uif

Department Of Labour Of South Africa - Uif claims 1

Department Of Labour Of South Africa - why must I take 1 day leave when I have my medication card as proof

Department Of Labour Of South Africa - Services are extremely slow

Department Of Labour Of South Africa - Payment not receive

Department Of Labour Of South Africa - My former employer never declared my resignation since 2009

Department Of Labour Of South Africa - non payment

View all Department Of Labour Of South Africa reviews and complaints

Department Of Labour Of South Africa Contacts

Department Of Labour Of South Africa phone numbers

+27 123 094 000

Click up if you have successfully reached Department Of Labour Of South Africa by calling +27 123 094 000 phone number 10 10 users reported that they have successfully reached Department Of Labour Of South Africa by calling +27 123 094 000 phone number Click down if you have unsuccessfully reached Department Of Labour Of South Africa by calling +27 123 094 000 phone number 4 4 users reported that they have UNsuccessfully reached Department Of Labour Of South Africa by calling +27 123 094 000 phone number

43%
Confidence score

Head Office

+27 437 221 012

Click up if you have successfully reached Department Of Labour Of South Africa by calling +27 437 221 012 phone number 2 2 users reported that they have successfully reached Department Of Labour Of South Africa by calling +27 437 221 012 phone number Click down if you have unsuccessfully reached Department Of Labour Of South Africa by calling +27 437 221 012 phone number 2 2 users reported that they have UNsuccessfully reached Department Of Labour Of South Africa by calling +27 437 221 012 phone number

Eastern Cape

+27 515 056 200

Click up if you have successfully reached Department Of Labour Of South Africa by calling +27 515 056 200 phone number 3 3 users reported that they have successfully reached Department Of Labour Of South Africa by calling +27 515 056 200 phone number Click down if you have unsuccessfully reached Department Of Labour Of South Africa by calling +27 515 056 200 phone number 1 1 users reported that they have UNsuccessfully reached Department Of Labour Of South Africa by calling +27 515 056 200 phone number

50%
Confidence score

Free State

+27 118 530 300

Click up if you have successfully reached Department Of Labour Of South Africa by calling +27 118 530 300 phone number 7 7 users reported that they have successfully reached Department Of Labour Of South Africa by calling +27 118 530 300 phone number Click down if you have unsuccessfully reached Department Of Labour Of South Africa by calling +27 118 530 300 phone number 2 2 users reported that they have UNsuccessfully reached Department Of Labour Of South Africa by calling +27 118 530 300 phone number

56%
Confidence score

Gauteng

+27 313 662 000

Click up if you have successfully reached Department Of Labour Of South Africa by calling +27 313 662 000 phone number 2 2 users reported that they have successfully reached Department Of Labour Of South Africa by calling +27 313 662 000 phone number Click down if you have unsuccessfully reached Department Of Labour Of South Africa by calling +27 313 662 000 phone number 0 0 users reported that they have UNsuccessfully reached Department Of Labour Of South Africa by calling +27 313 662 000 phone number

100%
Confidence score

KwaZulu-Natal

+27 152 901 744

Click up if you have successfully reached Department Of Labour Of South Africa by calling +27 152 901 744 phone number 1 1 users reported that they have successfully reached Department Of Labour Of South Africa by calling +27 152 901 744 phone number Click down if you have unsuccessfully reached Department Of Labour Of South Africa by calling +27 152 901 744 phone number 0 0 users reported that they have UNsuccessfully reached Department Of Labour Of South Africa by calling +27 152 901 744 phone number

100%
Confidence score

Limpopo

+27 136 558 700

Click up if you have successfully reached Department Of Labour Of South Africa by calling +27 136 558 700 phone number 3 3 users reported that they have successfully reached Department Of Labour Of South Africa by calling +27 136 558 700 phone number Click down if you have unsuccessfully reached Department Of Labour Of South Africa by calling +27 136 558 700 phone number 1 1 users reported that they have UNsuccessfully reached Department Of Labour Of South Africa by calling +27 136 558 700 phone number

50%
Confidence score

Mpumalanga

+27 538 381 500

Click up if you have successfully reached Department Of Labour Of South Africa by calling +27 538 381 500 phone number 1 1 users reported that they have successfully reached Department Of Labour Of South Africa by calling +27 538 381 500 phone number Click down if you have unsuccessfully reached Department Of Labour Of South Africa by calling +27 538 381 500 phone number 0 0 users reported that they have UNsuccessfully reached Department Of Labour Of South Africa by calling +27 538 381 500 phone number

100%
Confidence score

Northern Cape

+27 214 418 000

Click up if you have successfully reached Department Of Labour Of South Africa by calling +27 214 418 000 phone number 3 3 users reported that they have successfully reached Department Of Labour Of South Africa by calling +27 214 418 000 phone number Click down if you have unsuccessfully reached Department Of Labour Of South Africa by calling +27 214 418 000 phone number 0 0 users reported that they have UNsuccessfully reached Department Of Labour Of South Africa by calling +27 214 418 000 phone number

100%
Confidence score

Western Cape

More phone numbers

Department Of Labour Of South Africa emails

dol.customercare@labour.gov.za

100%
Confidence score: 100%

Support

Department Of Labour Of South Africa address

Laboria House, 215 Francis Baard Street, Pretoria, 0001, South Africa

Department Of Labour Of South Africa social media
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Mar 02, 2026
View all Department Of Labour Of South Africa contacts