Dayton Barns & All Steel Buildings review: Atrocious business practice
Thank you for your response. I fully understand the meaning and implications of my signature on the contract. What has become clear to me is that the contract appears to have been written primarily to protect your interests, rather than to ensure that both parties uphold their obligations.
It is also obvious to me that Dayton Barns does not value its current or future customers. It took seven phone messages before anyone responded to a simple question: "Where is the building I contracted for you to build?"
Your project representative told me the delivery time would be 4 to 6 weeks. The factory told me about 4 to 8 weeks. This discrepancy now appears to have been a sales tactic designed to secure my money rather than provide accurate information.
After speaking with the factory several times, I was eventually told that Dayton Barns had not paid any money toward starting construction of my buildings. I was also informed that my buildings had never been added to the production schedule. If this information is accurate, it directly contradicts what I was previously told.
I noticed that you prominently display your Better Business Bureau accreditation on your website. As a result of this experience, I will be filing a formal complaint with the BBB.
I signed this contract in good faith, believing that Dayton Barns would fulfill its obligations under the agreement. Unfortunately, my experience has been the opposite.
I also intend to share my experience through every appropriate consumer review platform and media outlet available to me to help others make informed decisions before doing business with Dayton Barns.
Please do not tell me that you understand my frustration, because I do not believe you can. If you had paid someone $6,000 and then had your calls ignored, been given conflicting information, and been denied what was promised, you might begin to understand the frustration and disappointment I am experiencing.
I am also greatly disappointed that a simple phone call was not made to discuss the status of my order. In my opinion, open and timely communication could have addressed many of my concerns and helped avoid the frustration I am experiencing today.
Given the conflicting information I have received regarding the status of my buildings, I believe it is prudent for all future communications to be conducted in writing. This will help ensure that there is a complete and accurate record of all communications moving forward.
Feel free to contact me at any time. I will make every reasonable effort to answer your call and, if necessary, promptly return any voicemail messages. Unlike my experience to date, I believe that open and timely communication is essential to resolving issues and maintaining good business relationships
After my many conversations with Dayton Barns and GalvaStruct, I have been informed that the current estimated lead time is now approximately 20 weeks, or five months. This is significantly longer than the timelines that were previously communicated to me.
As a result, I have been placed in a position where my only apparent option is to continue waiting for my buildings to be completed and delivered. My concern is that if the lead time increases again, as it has already been done, I may simply be required to wait even longer without any certainty regarding the completion date.
This ongoing uncertainty has created considerable frustration and has made it difficult for me to plan accordingly. I believe these delays and the changing timelines should have been communicated clearly and promptly from the beginning.
Thanks
P.S.
Please extend my best wishes to your future customers. I sincerely hope they receive clear communication, accurate information, and a level of customer service that, unfortunately, has not been my experience.
Desired outcome: Simple follow through with agreed promise
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