Damelin Correspondence College [DCC]

I'm highly disappointed at the college. I got my December results which stated that I failed a subject because I did not write it which was not true ask them about it they checked and found my script and signature that I wrote. But then they checked in the system it say I did no pass my Dp of which I don't understand how is it possible for me to write finals without a Dp mark and also told me that my assignments where not handed which is not true. I have been going up and down wasting transport money and the assessment centre is not eager to help me every time I go there the lady is always busy and send me up and down

I am deeply disappointed and unsatisfied with the service I'm receiving from damelin.

When I registered for the course, Isabella Mbokane told me that I was getting a discount if I paid for the course in advance. After I did so, I had to pay for the exam fees. When I asked her why I have to pay for each exam, she said that the price did not cover the exam fees due to the cheaper price. So I asked her how is it a discount if I still have to pay so much for the exam? Thereafter, She ignored my emails.

Thereafter, upon receiving my statement of results, I queried about my assignment results in September 2018 because it reflected 0 when I submitted my assignments on time. Prior to this, I contacted students services for my assignment results since March 2018 but did not receive any help yet. I have written 3 exams last year and submitted assignments for them, but have not received a valid statements of results yet. I have contacted Reon van de Westhuizen, Yolanda Monaisa, and the student services via email and telephonically on numerous occasions. But I received NOTHING from them since 2018!

I have contacted Sibusiso Sikhundla (student advisor) on the 13/05/2019. He promised that my results will be sent by the end of that day but I have received nothing. When I asked him who do I contact if I don't get it, he insisted that I will get it today and did not give me an alternate option.

I have not received any feedback from anyone at damelin regarding last year's results. When I requested the email address for cancelations, the advisor gave me the wrong address. I still don't have the correct email address.

Good Day, my name is Limakatso student number 441369, not sure if I can use this as this is the only thing that connects me to DCC. Since submitting my forms on 11 Feb then receiving the student number on 20 Feb, I have not received any study materials to date, the student portal gives an error message when trying to update the incorrect address loaded on it and the details of my course/modules are not loaded. When you phone the call center you hold forever or get a voice that asks you to leave a message but no one comes back to you. The consultant I registered with tried her best even said she's struggling to get hold of the head office. So I asked to cancel my enrollment last week 03rd April since I have already missed the first exams registration, the other consultant on the phone gave me an email address to send my cancellation to but yesterday when following upon my cancellation I got another consultant telling me that I didn't complete a specific form which is the only way to cancel and that they will be retaining 80% of my fees. I will be sending my complaint to the ombudsman but I need to know why are they retaining almost 100% of my hard earned money when they failed to provide the service/s they promised on their terms and conditions or are these terms and conditions only one sided. I have chains of email that prove just how incompetent your services/consultants are. I need my money back DCC. Thanks for nothing.

I have send through all relevant information and documentation for my refund on 10 Nov'2018 and received confirmation from Mickaylah Alexander (Student consultant) on 12 Nov'2018 that all documents was in order and that my refund will be paid within 90 working days. However 90 working days was on 22 March 2019, and I still did not receive my refund.

I have send numerous emails and to Michaylah to refunds@dcc.edu.za and Raquel Lawrence dcccancellations@dcc.edu.za without any success. I have also called (0860 41 41 41) numerous time without any success. They either don't answer the phone or put you on hold for 30min at a time.

Student number 438764

GOOD DAY,

I have contacted the college numerous times regarding my results not being released. I have written 4 subjects in June 2018 and they only released 3 subjects I have called like a hundred times sent emails and no one has come back to me with my result or why this is not being released.

I just received my November results and again I wrote 4 got results for 3 with 2 not including my assignment results, and again I have asked many times for help in this regards.

I have also asked for marked assignments so I can try and improve my marks and again NO ANSWER!

I try calling and every time they say I need to talk to student services transfers me and the phone is hung up.

my student number is 431907 and I am really frustrated with the college as they want money immediately and when you have paid everything you no longer hear from any one and they don't want to help this is really frustrating.

am not happy with the service that am receiving am currently studying HRM with Damelin, student no 434061 and my company is the one that is paying for my fees and I feel like my assignment and exams papers are not marked correctly and I submit all my assignment however I don't get correct marks on the statement and also the outcome of my assignment and I have outstanding results that are different on all the statement results that I receive. I am not satisfied at all.

please assist because we don't even get tutors to assist as we are on distance learning.

Marlize Luddick student nr 438989. I came here in a desperate attempt to get assisted. I have started my HR diploma through DCC. I wrote my exams and after a long battle I got my results. One of my results was a 30%. Seeing that DCC previously sent another student's assignment attached to my student cover back to me, asking me to conplete the cover, I assumed that it was the same mistake again. After phonong multiple times and struggling for months trying to get them to send me the script and how it was marked and moderated, I decided it was simply not worth the money I am wasting by trying to study through them. I then decided to cancel my registration. After being told I need to fill out a form and write a reason for cancellation, which I did, I was told it will take 2 to 3 weeks. That was 2 months ago. I tried to phone and when I do get through the person didnt know anything helpful and told me to send it again, which I did. I tried phoning again, emailing etc and never getting anywhere or the phone simply going unanswered or being put down in my ear. I am truly at my witts end.

My son is a 2nd year graphic design student at the mowbray branch. Since day 1 when we registered him we had problems. The student advisor completely hopeless, had to wait for how long for his student card and when he eventually got it they didnt want to give it to him cause according to the accounts department he's never paid fees. Even though his fees was up to date. No debit order was loaded as per my instruction. This year the same thing, only debit order was loaded late but to another student number. Damelin is quick to ask for the deposits and registration fees to be paid but if we as parents ask for service they either dont get back to you or days or sometimes weeks later. I am so over this college and its not as if they cheap. Please get your house in order because I have read a lot of bad publicity on this platform. Train your student advisors to do their jobs properly especially in the accounts department. I have only had person tamsyn clarke in mowbray who has always been of assistance.

Enrolled waited over 2 weeks to any form of acceptance by Damelin correspondence.

Begged for my student card, didn't know how to go about getting all study material.
Received student card with details loaded incorrectly.

After enrolling, I have to date [2 months] not been able to get any student advisor support.
The phone numbers ring and go dead, or the phones are answered and just put down.

Reception at this office doesn't wish to help she just puts the phone down.

Management doesn't answer emails.

Voice messages are not answered.

Online enquiries are not replied too.

I have tried every day since I enrolled to get some sort of answers from Damelin on how to proceed with my studies, when I need to come in for my controlled tests.

No one will get back to me.

I have also not been allocated a student advisor as a direct support contact.

How does a student manage to pass via correspondence with zero assistance?

Good day,

Student number 426539

I am still waiting on my final statement of results for my last subjects that I wrote in November 2018. I had to resubmit one of my assignments as they somehow either lost the marks or the assignment that was submitted last year August.

I am unable to get any response via e-mail and telephone. I need the marks as these were my final subjects that I wrote in November 2018. I need to submit these marks to my HR department. I will also need a full statement of results with all subjects.

I have sent numerous e-mails and there are no response from no-one. The call centre staff is also no help at all.

Is there anybody that can please assist me.

Good day,

I have sent through all relevant information and documentation for the refund the 13th of July 2018. I was informed this process would take place within 90 working days. However as to yet I have not yet received my money back. They bluntly ignore my emails and the call center is completely useless.

I have sent numerous emails to refunds@dcc.edu.za and ncumisa.mlungwana@dcc.edu.za ( whom apparently is the manager ).

My daughter student no. 438249, registered to study via DCC last year February of 2018. Course: Pastel Accounting 14. On receiving the text books and CD's we discovered that they were old stock and the registration number no longer worked. We were able to gain the new number from DCC. On doing all the required assignments and handing them in on time we were informed that they had no staff to markthese assignments, thus resulting in late returning of said marks.in the Sage handbook she is required to write and online assessment exam and for this we need a registration no. After contacting DCC numerous time via email and phone we still have no number and have been chasing dead ends. Sage/Pastel is unable to help as she is studying via DCC and DCC is unable to help due to lack of knowledge of their own products and keeps refering us to Sage. Now my daughter is unable attain her diploma and will lose a huge amount of money. This is unacceptable. Either refund our money or give her the diploma based on her assignment marks. As she has filled all course requirements and DCC has not come to the table. This is very dissapointing and highly unprofessional. She has tried the student portal, but this has so many technical problems that it is impossable to find help. Please find below all email coresspondance with DCC done by my daughter and her father trying to get the approriate information.

Information emails are below:

FW: Incident Details - Reference: IR5700296
Inbox x

Ian Terblanche
12:59 PM (7 hours ago)

to me

From: Naidoo, Nicoleen
Sent: Thursday, 21 February 2019 13:44
To: Ian Terblanche
Cc: [protected]@gmail.com
Subject: RE: Incident Details - Reference: IR5700296

Hi Ian

I'm glad to hear that they have assisted you successfully.
Unfortunately the exam can't be written at Sage because it is a Damelin exam and we are not registered as an exam centre for Damelin.

Kind Regards,

Nicoleen Naidoo
National Learning Sales Advisor, Accounting
Sage

Office: 011-304-3670
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From: Ian Terblanche
Sent: 21 February 2019 11:05 AM
To: Naidoo, Nicoleen
Cc: [protected]@gmail.com
Subject: RE: Incident Details - Reference: IR5700296

Hi Nicoleen,

Thanks for your response. Since our last correspondence with Damelin we received an extension on het course till 28/08/2019. The mail is attached. Hugo van der Walt helped us resolve the extension.
We also just received her 3rd assessment's points. The only thing that we still have to sort out is the online exam/assessment my daughter still has to do.
Can she do it at SAGE? She is registered at Damelin Correspondence.

Hope you can help.

Regards

Ian Terblanche
Saw Doctor
A.C. Whitcher Sawmill (Pty) Ltd
Tel : [protected]
Cell: [protected]
Email: [protected]@acwhitcher.co.za

From: Naidoo, Nicoleen
Sent: Thursday, 21 February 2019 09:32
To: [protected]@acwhitcher.co.za
Subject: RE: Incident Details - Reference: IR5700296

Hi Ian

Thank you for your email.
This email trail is dated all the way back to January.
Was your daughter assisted?
Which Damelin campus is she registered with?

Kind Regards,

Nicoleen Naidoo
National Learning Sales Advisor, Accounting
Sage

Office: 011-304-3670
Twitter | YouTube | LinkedIn | Facebook | Community
Brilliant entrepreneurs. Celebrity speakers. And you.
See you at Sage Summit this July in Chicago! #SageSummit

The information contained in this email transmission may constitute confidential information. If you
are not the intended recipient, please take notice that reuse of the information is prohibited.

sage Be Sage. Build On.

The information contained in this email transmission may constitute confidential information. If you are not the intended recipient, please take notice that reuse of the information is prohibited.

From: Johanna Webb
Sent: 11 February 2019 5:37 PM
To: Naidoo, Nicoleen
Subject: Incident Details - Reference: IR5700296

Customer details
Customer number - 412020
Account number - REG0163
Company name - Registrations Queries - Customer Not On Database
Contact person - Jenny
Contract details
Contract number - NAAB1110491
Contract name - Pastel Partner Version 14 (2014)
Contract status - XS - End User SA-Free Support-Expired
End date - 2015/09/30

Incident details
Date created - 28 Jan 2019 Incident priority - Normal
Last modified - 11 Feb 2019 17:37:6 Incident status - Complete
Due by - 12 February 2019 9:00 AM Your reference - E-mail
_
Contact person - Jenny Incident contact person -
Contact email - Incident contact email - [protected]@acwhitcher.co.za

Contact mobile - Incident contact mobile -
_
Incident category - Temporary Registrations Escalation group - Registrations - General
Incident type group - Registrations Department Assigned agent - Nicoleen Naidoo (Active)
Incident type - Registrations - General Support group -
_
Outline - FW: Student number 438249

Actions

(11 February 2019 17:37:06) Closed by Johanna Webb for Nicoleen Naidoo
Please assist student
(11 February 2019 14:08:22) Escalated by System to Johanna Webb
Escalated by System Agent
Time since last action: 81:55 hh:mm. Time allowed for Agent Group "Fax Received - Training" in Escalation Group "Fax Received - Training" is 300 minutes.
(28 January 2019 11:13:43) Re-routed by Hape Matima to Nicoleen Naidoo
Good day
Kindly assist Thank you
(28 January 2019 08:35:39) Assigned by System to Xoli Ntshalintshali
Good morning,

My daughter, Hanneke Terblanche, student number 438249 is doing the pastel accounting 14 course through Damelin correspondence. She has to write an online exams/assessment before 28 Feb 2019 and is looking for the "Register serial number" to logon to SAGE Pastel Zone. She has submitted all 3 assessments required for this course. We have phoned Damelin numerous times without any success. Can you please help with this issue?

All correspondence with Damelin is attached below.

Best regards

Ian Terblanche
Saw Doctor
A.C. Whitcher Sawmill (Pty) Ltd
Tel : [protected]
Cell: [protected]
Email: [protected]@acwhitcher.co.za

From: Gavin Pitt
Sent: Thursday, 24 January 2019 10:52
To: Ian Terblanche ; [protected]@gmail.com
Cc: DCC support
Subject: RE: Student number 438249

Dear Ian,

Thank you for your email.

Please note I don't have the number but I googled it and found the below you may try them.

Hope this helps.

[cid:image003. png@01D4B3D2. BDA4DF70]

Kind Regards,

Gavin Pitt | Student Services Supervisor

Tel: +[protected]

E-mail: gavin. [protected]@dcc. edu. za | www.dcc.edu.za

[cid:image001. png@01D4856B. ACDAC3C0]

From: Ian Terblanche [mailto:[protected]@acwhitcher.co.za]
Sent: Thursday, 24 January 2019 10:43
To: Gavin Pitt ; [protected]@gmail.com
Cc: DCC support
Subject: RE: Student number 438249

Good day Gavin,

Thank you for you response, it's highly appreciated. Do you perhaps have a contact number for Pastel where Hanneke can contact them.

Hope you can help.

Regards

Ian Terblanche
Saw Doctor
A.C. Whitcher Sawmill (Pty) Ltd
Tel : [protected]
Cell: [protected]
Email: [protected]@acwhitcher.co.za

From: Gavin Pitt
Sent: Thursday, 24 January 2019 10:22
To: [protected]@gmail.com
Cc: Ian Terblanche ; DCC support
Subject: RE: Student number 438249

Dear Henneke,

Trust all is well.

Please note I called your cell number and phone was off I then called your mom and she advise you at work.

Please note that we do not provide student with the serial number as we only have the registration code as per the below email.

Please note that you will have to make contact with pastel as they will assist you step by step when trying to register for the online exams.

Trust the above is in order.

Kind Regards,

Gavin Pitt | Student Services Supervisor

Tel: +[protected]

E-mail: gavin. [protected]@dcc. edu. za | www.dcc.edu.za

[cid:image001. png@01D4856B. ACDAC3C0]

From: Ian Terblanche [mailto:[protected]@acwhitcher.co.za]
Sent: Wednesday, 16 January 2019 09:16
To: DCC support
Subject: RE: Student number 438249

Good day,

We have tested this code and it doesn't open the exams on Sage Pastel Zone. This "Register serial number" is not for the Pastel Partner 14 course, it's for the online exams on Sage Pastel zone. Please supply me with a Register serial number for this exams or contact my daughter on [protected] to assist her with this urgent matter.

Regards

Ian Terblanche
Saw Doctor
A.C. Whitcher Sawmill (Pty) Ltd
Tel : [protected]
Cell: [protected]
Email: [protected]@acwhitcher.co.za

From: DCC support
Sent: Tuesday, 15 January 2019 12:11
To: Ian Terblanche
Subject: RE: Student number 438249

Dear Mam

I trust that you are well.

With reference to the subject matter, please see below pastel code as requested ;

Pastel Partner 14

HVVYZ-PJWWW-NVYTQ-HKXZG-TZHPT-SKYHQ-QQHQQ-QHQNQ-TQQQQ-QQQVN-MZPZ

With the hope of the above being in order, I thank you for your enquiry and your patience in this regard.

If any assistance needed, please contact our call centre on 0860 41 41 41 or email support at: dccsupport@damelin. edu. za

Kind Regards,

Evodia Schoeman| Student Consultant (Student Support)

Tel: +[protected]

E-mail: dccsupport@damelin. edu. za | www.dcc.edu.za

[10884-EXCO-email-signature-dcc-layout (002)]

From: Ian Terblanche
Sent: Tuesday, 15 January 2019 08:35
To: DCC support
Cc: infodamelin
Subject: Student number 438249

Good day,

My daughter, Hanneke Terblanche, student number 438249 is doing the pastel accounting 14 course through Damelin correspondence. She has to write an online exams before 28 Feb 2019 and is looking for the "Register serial number" to logon to SAGE Pastel Zone. We have phoned Damelin numerous times without any success. Can you please help with this issue?

She has also submitted all 3 assessments required for this course and only received the results for the first one.

Hope someone can solve this issue soon.

Regards

Ian Terblanche
Saw Doctor
A.C. Whitcher Sawmill (Pty) Ltd
Tel : [protected]
Cell: [protected]
Email: [protected]@acwhitcher.co.za

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— E-mail Header —
From : [protected]@acwhitcher.co.za
Sent : 28-01-2019 08:25:32
To : clientservices@sage.com
Subject : FW: Student number 438249

Internal Reference - [Sage Evolution:TAID=[protected]:]

Damelin Durban citys reception is highly disorganized, not up to standards, the financial department is rude, they refuse to listen to students requests, they make the students miss lectures just for access cards, being in third year they do not understand the importance of lectures, they lose students contracts every year and force us out of lectures for such, this campus is getting worse with the years, they should be looked into

I have been trying to register with dcc for over a week now. At first it took them 3 days to get back to me and when they did the guy said I was phoning the wrong branch so he said he would take my details and get someone to phone me, that never happened... So I went onto the website and messaged them there were I was finally contacted by a student consulate, she then sent me documents to read and fill out which I did but before I sent them back to her I asked her some questions, to which I got terrible one sentience answers that didn't even make sense like I asked her why is there a fee and her answer was the fee is r75.00. Once I had managed to figure it out for myself I then just needed to make sure I knew the payment plan so I emailed her explaining what I though she meant, I then had to wait two days for her to reply. When I finally got my answer I sent her the documents she had sent me thinking that everything had been done only for her to tell me that I didn't send her the application form, to that I replied that in my first email when I asked questions one of them were that I didn't think I had the application form to which she replied with yes you do. So I only received my application form once I had already sent back all my other forms. So on monday she sent it to me and I filled it out and sent it back to her then she tells me after all of this that I need a stamp on my grade 11 report. Her manager obtained that for her, as I was furious at having again to get another document. Once everything was sent she said that it would take 30 minutes to get the credit check and about 3 hours to get the academic approval. That was yesterday at 1:11pm I still have not revived any information about that. When I phoned today to ask why I have not gotten a reply but she has read them as outlook sends a email when its been read, they told me that she is not even there today, I emailed the manager shortly after that and have still not revived a reply from him. When I phoned him yesterday to complain he barely let me talk, he interrupted me while I was complaining about the consultant to defend her. I am discussed with the level of disrespect and unprofessional behavior and attitude. And yet there is still no one who will do anything about it.

I'm deeply disappointed in damelin college.
I've registered to do a short course in 2015, completed the course paid them in full until today I didnt get any feedback with regards to my poe results. I've been complaining going back and forth battling to get my results. I have called the campus and customer service numerous times it's either the person to deal with is on leave or not available. Every time I get promised they would get back to me but they don't.

I am very fustrated with Damlien, and how they go about things
I applied to do my matric last year June 2018,
And only in Dec 2018, I got sent an sms my material will be dispatched in 21 working day, to date phone calls get put down in my ear, ignored and shunt around
yet I've paid deposit in June of 2018 and money debited of my account
can damelin just have some common decency

My name Cecil Ntswana, student no:440176. I have been calling many times regarding my account and no one is taking me serious or willing to help me... I've been calling from the 7th and all I get from the consultants is that they should log in first and then they'll get back to me but none of them does... And on the 24th December I spoke to another consultant and she said she's gonna make arrangements for the college to start debiting the money on the 27th January 2019 and she said she was gonna send me a copy as proof of what we were communicating about until this very day am still waiting for her email and this isn't okay at all because I use my airtyme to call... I'm wondering how many times should I call until I get serious help..? And I am not willing to pay overdue payments I hope the payment arrangements that she spoke about will be arranged...because no one communicated with me with regards to what is happening in this whole situation and I feel very inconvenienced... Because I don't understand what's gonna happen next...

I have registered in 2014 and had 18 modules to submit. they committed to marking books in 30 days, which in my case took more than a year at a time. its 4 years down the line and I am still waiting for my last book to be marked in order for me to write my exams. I have lost out on job opportunities cos of this. I have sent 100's of emails back and forth and all I am advised is that they are forwarding it to the correct dept. I have been awarded a bursary and now my company wants to deduct the money back from my salary because of me not writing my exams as yet. nobody in that institute cares at all. my son registered in 2013 and is having the same issues. they have lost some of his assignments and didn't care to give him any benefit because of their carelessness. I don't know who else to contact with this regards, because half the people don't even respond to their emails. I cannot wait to have this nightmare ended. Now that the festive season has begun, I will be told that the exams dept is closed. Why not do their work and then go on holiday. Studying with this institute has not been pleasant at all.


I have actually lost count now of the number of complaints I have sent through regarding this college. Firstly I write exams in june 2017 and get told in october 2018 that I need to re-write the subjects due to administrative errors (dont see how exactly thats my problem) which to my dismay I did. Now a month later of informing the college about receiving an incorrect exam question paper at the exam venue (which despite being wrong I wrote it anyway) I get told I need to write the subject again. Surely a recognized college like this cannot get away with such incompetence. I do not have time to keep going back and forth writing exams because the college does not have the right processes in place. The college is not going to re-imburse me for all the time taken off work due to there internal issues. I have paid all my fees upfront and I paid for a service which damelin clearly cannot provide.

My name is Sibongile Sereo. I've been struggling to get my refund from Damelin. I have submitted my forms for refund which it takes 3 months according to their forms to refund funds. In October I did a follow up about my money and they told me that I did not submit proof of payment, which all the documents were submitted. No one contacted me from Damelin to advise that they do not have proof of payment. I went to Braamfontein branch gave my proof of payment to Fhulufelo. I called their head office and I was transferred to Zinhle from the refund department. She promise that my money will be paid on the 23rd of November 2018. Two days before the payment date I called and she advise that the money will be paid. On the 23rd I called Zinhle again and she said my funds has been paid and she will send me proof of payment. Called on Monday and she said they are still waiting for finance department to authorize funds. I requested to speak to a manager Shane Shaw, he advise that he has a meeting with the finance department he will call me back. On the 27/11/2018 when I called for Shane he is not available today. I requested to be transferred to complaints department and they referred me to customer service spoke to Valencia Moddley who also could not assist me, she wanted to give another payment date, I refused explained that I want my money. She said I can send an email to customer service then only they escalate my query to the finance department. It is now 4 months that I'm waiting for my refund.