Paid $125 for 8 one hour private sessions. After 5 sessions which lasted about 30-35 minutes i asked when the time would be made up that was lost. Told I could join group class which is charged a much cheaper rate. She told me my dog was the most stubborn dog she had ever tried to train, I did not have the right personality to own the dog, told me we had an un-natural bond because I live alone and the dog and I are together all day. Refused to accept certified letter asking for a refund of 78.00; resorted to using another cell phone number so I would answer her calls. Finally says she will refund $40 and it is my problem that the dog is not trained.
The complaint has been investigated and resolved to the customer’s satisfaction.
Went to one of her classes and she was wonderful, professional and very good with both the owners and the dogs.