Menu
Write a review
File a complaint
CyberPowerPC

CyberPowerPC review: Customer Service - Willis

U
Author of the review
7:40 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello,

I am here to tell you I will not be buying any more cyberpower products in the future solely due to your customer service agent name "Willis" today 11/25.

I bought the PC on the same day but couldn't complete my purchase, so I refreshed the paged and added the PC again, but this time I did not add the headset.

https://support.cyberpowerpc.com/hc/en-us/articles/360014269513-Can-I-update-my-order-after-it-has-been-submitted-

Once the order submitted, the only way to update it is by calling CyberpowerPC sales at [protected]@cyberpowerpc.com

Please have your order number ready to help expedite your order and to get you to the appropriate sales representative.

After reading this, I called cyberpower, this person Willis told me that I have to reorder and loose out on the sales deal. So I asked him the cyberpower website clearly said I can change the order. Also, I wasn't asking them to change any components within the system just to add 1 headset.

Willis told me no. So, then I asked him can he just override 1 headset for this order? instead of me spending hundreds more just to get 1 headset.

He said "why would I repeat something to you that I just said to you?".

Then I asked him to help me get a manager on the phone to explain the situation and the unprofessionalism. He told me there's no manager and he is the only one that is allowed to speak to me because he is my service guy for this order.

Willis was extremely unprofessional, unfriendly, disrespectful, unwilling to help. I filed a complaint to Cyberpower but the person that received it was him yet again.

These are his exact words.

Willis L (CyberPowerPC)

Nov 27, 2023, 6:09 PM PST

thank you for your feed back.

A pleasure to be of service,

Willis L. - Sales Dept.

CyberPowerPC

730 Baldwin Park Blvd

City of Industry, CA 91746

Tel: [protected]

This type of behavior does not belong in the workplace let alone customer relations.

It is profound how a 6 minute phone call with Cyberpower directly will result in the company losing loyal customers, a cancelled order and tens of thousands of loss in future sales.

I hope Cyberpower will select capable staff in the future to join their team.

All the best,

0 comments
Add a comment

More CyberPowerPC reviews & complaints

CyberPowerPC - Utter lack of responsibility
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
CyberPowerPC - Rip off company
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
CyberPowerPC - Tried to purchase a computer on sale using my credit card twice
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
CyberPowerPC - We ordered a laptop for my son that is in army, due to covid and riots the delivery was delayed and my son left the base and the package was
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
CyberPowerPC - CyberPower offers shipping warranty to cover cost of shipping
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
CyberPowerPC - I bought a new laptop from Cyberpower PC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all CyberPowerPC reviews and complaints
  1. CyberPowerPC Contacts

  2. CyberPowerPC phone numbers
    +1 (626) 813-7730
    +1 (626) 813-7730
    Click up if you have successfully reached CyberPowerPC by calling +1 (626) 813-7730 phone number 0 0 users reported that they have successfully reached CyberPowerPC by calling +1 (626) 813-7730 phone number Click down if you have unsuccessfully reached CyberPowerPC by calling +1 (626) 813-7730 phone number 0 0 users reported that they have UNsuccessfully reached CyberPowerPC by calling +1 (626) 813-7730 phone number
  3. CyberPowerPC emails
  4. CyberPowerPC social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 03, 2025
  6. View all CyberPowerPC contacts
CyberPowerPC Category
CyberPowerPC is ranked 74 among 421 companies in the Computer Hardware category