CVS

I am so upset about the complet lack of assistance not provided by the pharmacy located in Burtonsville, MD. They never asnswer their phone and trying to pick up a prescription at their drive up window is a joke. The person at the window takes forever and always needs assistance from within in locating a RX and trying to function the computer. This makes the time spent with each customer (about ten minutes each) causing a tremendous back up in the line. Naturally, I thought it was the customer in front of me until it was our turn. It was apparent it was the not the cusdtomer but the person at the pharmacy causing the outragous delay. This has been going on for two months now. I hate going to CVS; my grandson is now using a different pharmacy and is so pleased. As I am in my 80's I hate to change pharmacies. What happened to the service? I called the 800 number to register the complaint but all I got was the contant reminder placing me on hold. That tells a great story in itself.
CVS is not what it use to be; tinme to make a change to a better servicing pharmacy.