Custom Built Personal Training
United States - 30092
This company will try to pursue people to join or buying their product, after you pay you will 100% regret cause they never give what their promise. I booked my session with cbpt and the trainer never show up and happen more 4times i couldn't believe that this kind of business is exist. I always telling people on my gym never sign up with cbpt. Talk about quality the trainer? You have to see their head trainer at the work out anytime gym hammond drive, her name is stephany look at her belly doesnt look like a trainer at all. Basicly what they want you is sign the contract so they can make money out of you. If you really dont want worst experience dont ever think about joining custom built personal training.
In January 2010, my husband and I signed a contract to work out, together, twice a week, with CBPT AKA Custombuilt aka Custom Built Personal Training. The contract was for a stated number of sessions during the year, and if unable to complete them within the year, we would have several months after expiration to complete the sessions.
During the twelve months of the contract, we must have gone through a dozen different trainers, some for one session, some stayed for three or four, only one lasted longer than four months. Only a couple of the trainers came prepared with a "plan", most just made it up on the fly, and a couple did things that were really inappropriate for our age and skill level.
Anyway, because of all the frequent cancellations, we were left with over forty unused sessions at the end of our contract. Well, our last trainer has just quit, leaving us holding a month ($200) worth of sessions we won't be able to use. The gym has moved on to a new training company (their fourth since we joined two years ago, of which we used two), and won't honor our last month of sessions.
When visiting CBPT's website today, I see that they have removed all address and contact information from their site, other than a "contact us" form. The email address they used to confirm our contract cancellation (we did not renew in accordance with the contract terms) is no longer valid.
We will be changing to a new gym as a result of this, because we do want to continue working out, however, this has left a bad taste in our mouths regarding gym-based personal training companies. You would do better off working out with a buddy who can show you how equipment works, or even getting a training app from the App Store than using one of these services.
SIGNED A YEAR CONTRACT WITH CUSTOM BUILT PERSONAL TRAINING, AFTER YEAR WAS UP THEY KEPT WITHDRAWING FUNDS FROM MY ACCOUNT. I WAS TOLD I HAD TO SEND IN A LETTER CANCELLING THE CONTRACT WHICH I DID AND THEY CONTINUED WITHDRAWING THE FUNDS. I HAD TO CANCEL MY DEBIT CARD TO GET THEM TO STOP. KNOW THEY HAVE TURNED MY ACCOUNT OVER TO A COLLECTION AGENCY INSTEAD OF TRYING TO CONTACT ME BY MAIL OR PHONE.
This company told me that they shredded my check and my contract and that I did not have to send in a cancellation notice and next thing I know the money had been taken out of my account anyways. I guess you can never trust a mans word anymore. I would NOT advise anyone using this program.
I am so ashamed of acutally enrolling in this "custom personal training". The young training performed well. I loved the training. The thing I don't like is trying to cancel this service. It is a pain in the neck. I did pay the $252 cancel fee AND THEY STILL DEBITED MY ACCOUNT more payments of $140! They are theives!!! ERRRR!! Don't use this service! I should've listened to the comments! ughh!!!
Custom Built Personal training are scam artists that do not provide a quality product so they earn their money by charging clients more than they think they are being charged. I learned the hard way but read your ENTIRE contract! There is an autorenewal clause at the end of your contract that requires you to send a CERTIFIED letter to cancel your services. The customer service representatives and trainers will may tell you differently but then you will continue being charged. Additionally, they will NOT send you a bill. In my case they said they "tried to call me" and then sent my account to a debt collector after 4 months. They did not see the necessity to send a bill or contact me so now I owe four months of payment instead of just 1 months because I would have taken care of the issue then. NOBODY at the company or the billing company (custom built doesn't even do their own billing) will return any of my phone calls or answer my questions. They just did not send a bill at all. The kicker is that for a year contract I only received maybe 5 sessions because the trainers fail to accommodate your schedule. Additionally, I moved so I could no longer conveniently use the gym and they refused to cancel service because I did not move "far enough" away. Company is a fraud with rude, unprofessional customer service representative. A complaint to Better Business Bureau yielded only inane, repetitive responses that failed to address any of the pertinent issues. Avoid this company at all costs.
Since taking over the Training operations at the Workout Club and Wellness Centers in NH. Custom Built has repeatedly taken money from my clients accounts after they have notified them in writing to cancel memberships. The customer service dept does not return emails or phone calls. There is no posting about the day that the paychecks will be distributed. If the pay "date" falls on a Sunday, no checks are issued. The checks are not sent to all the gyms and the managers say it is not "in their job description" to pick up the employees checks and get them to the gym, yet the trainers are not allowed to pick up the checks either. They schedule "mandatory" staff meetings the day of the meeting and notify trainers the meeting will be during their midday break(ie their time off when they LEAVE the gym). These meetings are allegedly mandatory but not posted, noticed ahead of time, nor paid! They recently stated in such a meeting they were changing pay "dates" and the trainers would receive a small check weekly until the new date was in effect. They did NOT do so and instead instituted the new dates without communicating when it would start, or posting in the clubs and made this last pay week a 3-week instead of 2-week pay period again the trainers did not find out until payday that they have to wait another 7 days. It was not noticed and no "official" word came down just rumors and overhead conversations and the lack of paychecks. They treat their clients and trainers the same. Shabbily, illegally and with disrespect. The owner of the club is aware of these issues and continues to use Custom Built even tho he is losing employess and valued customers. Bad business practices all the way around. Stay away from Custom Built. Do not work for them or allow them access to your checking account.
I recently went to the Gold's Gym in Columbus Ga and was approached by a "trainer" to see if I would like to have some techniques taught to me about weight loss and obtaining my long term goals- after my session with this guy, he began his sales pitch for why I needed to spend hundreds of my dollars on his training sessions- Durning this time with him I was told that I would never lose the weight that I needed to lose unless I paid him the 139.00 to start the sessions and 99.00 a month for the next 12 months- I clearly stated that I needed to speak withmy husband before I made any financial decisions and that I would like to think it over and get back with him after a couple of days- He then attacked me verbally and asked me if I asked for the permission from my husband to gain all the weight to begin with - being over weight is tough enough and actually making it to the gym was a big step on my part to begin with- He had me so upset all I wanted to do was leave and never return to the gym -- EVER!!! Once he got my checking account information he told me that he would be right back and that he had to get my meal plan and his session book to schedule me for my training sessions- after about 10 min - I went looking for him and he was with another customer- I left the gym feeling worse than I did before i even went in- and i was physcally exhausted and mentally shaken- once I left I called back and told the :"manager" that I did not want the sessions and was told "sorry, you signed a legal contract and it is binding" after looking over the contract I realized that by law I had 72 hrs to cancel the contract with no reprocussions- I called that night and was given the same information as everyone else- that it had to be a certified letter sent within 3 business days -- once i sent the letter i was told that the money wouldbe back in my account by July 2, 2010-- guess what -- it is July 6th and no money -- I have left 15 msg for someone to call me and get the same response -- someone will call me witin 3 days of the message -- kinda questionable since you only have three days to void the contract-- these people are crooks and totally unprofessional -- the worse part is that now they have all my personal information and there is no way to get it back -- hopefully once I get the check back, if it doesn't bounce, this will be the end of this nightmare!!!
I signed up for Custom Built Personal Training back in January of 2010. I signed up for the 2 times a month...
This company signed me up for a three session trial of personal training sessions. I paid the fee on my credit card and received the three sessions, I then told the trainer I was not interested in any further sessions, I thought that was the end of it. About a month later I noticed a charge on my credit card from Custom Built Personal Training (CBPT) and I immediately tried to call, talk to local representative (who was fired), sent email and then a certified letter stating these charges where not authorized. I received no response and the following month another charge appeared. I contacted my credit card company and disputed the charges, they received no response from CBPT and removed the charges, this process continued for over six months. Eventually CBPT produced my original credit card receipt for the trial and said it committed me to a 6 month contract. Many letters and phone calls later this file was closed by the bank (credit card issuer) and my credit card was cancelled and replaced with a new account. Two months ago after a year and 3 months, I received letter from collections agency demanding a payment of $420, I immediately sent them the documentation with CBPT and the Bank, but received no response. Next month a collections entry was made on my credit report causing a drop of 60 points on my credit score, I again tried to get this removed, but today received notice from collections agency that if I did not pay in 5 days they would take legal action. This company continues to operate at my Planet Fitness Club and I have been told of similar situations with other customers. These clubs are unregulated and use very deceptive, maybe fruadulent practices to extort money from customers. I will forward complaint to Florida Attorney General and see if anything can be done to stop this company's activities.
This company failed to cancel my six month personal training agreement nas promised. Thier disregrad of my...
I signed with Custom Built Personal Training in January of 2009 and for about four months everything was going well, until my trainer left because of how poorly she was treated by the management. After having about three appointments with different trainers I finally was placed with a nice trainer who told me he was there to stay and I would be working with him from then on. After about another month he told me they were running a great special where I could upgrade my contract to have more training sessions but pay less per session. I thought this sounded like a good idea so I agreed to upgrade my contract. The manager, who was new, told me I just needed to update my paper work they had on file, so I did. I was never given any paperwork at all! The next training session I went to my trainer was gone and no one had even bothered to call and tell me.
That month I got billed twice, once was for the amount I was paying before I upgraded and the other amount was for the amount I was told would be my new fee per month. When I asked the manger about it, he gave me a card for Paramount Acceptance, which is the company that does their billing, and told me to speak with them. When I called to inquire, the representative told me he was not sure what was going on and he would have to look into it and call me back. Of course he did not call me back so I called again I was directed to the custom built personal training corporate headquarters. When I call there I was told I had two contracts and that I would have to write a letter to cancel my contract and pay a fee. I explained that in their Meriden Connecticut office I was told I was upgrading my contract and I would have never signed up for two different contracts. I was told I had no other options but to pay the fee to only have one contract.
This is when I did more research online and I found out about all the horrible things they were doing to their customers. I did write a cancelation letter for “any and all” contracts I had with them but did not pay any fee. I then proceeded to report them to the BBB, the Department of Consumer Protection, and the Connecticut Attorney General.
Unfortunately for me I only researched this “company” locally in Meriden, CT before I signed up. I only found out after talking to the BBB in Connecticut that although they have several locations in the state all of their complaints go to their headquarters in Atlanta. The BBB in Connecticut also told me that they must be fairly new in the state because they just started receiving a lot of complaints. On a side note, when I went to mail my cancelation letter at the post office, the lady who helped me knew exactly what I was dealing with and said she had talked to a lot of people who had problems with Custom Built Personal Training.
After my complaint was transferred from Connecticut to Atlanta they responded by sending the same form letter twice using the wrong last name and wrong gender, that had nothing to do with my complaint at all. The BBB in Atlanta was going to close my complaint until I pointed out that Custom Built Personal Training had made absolutely no effort to address my complaint. I am waiting for another reply. The Department of Consumer Protection sent me a letter telling me that this company was no longer in business. I immediately called the office and was told that they could not reach them and the letter they sent had been returned unopened. I told the Department of Consumer Protection that Custom Built Personal Training was headquartered in Atlanta, and they then told me that my case was reopened.
Meanwhile, Paramount Acceptance has told me that my “contracts” were never canceled because I did not pay the fee and even though I have stopped them from taking any money from me they are still charging me. And because the contracts “auto renew” they could, in theory keep charging me forever. I have also filed complaints against Paramount Acceptance.
This company is counting on people to give up and pay. They think if they just send form letters and do not reply that people will just go away. I cannot in good conscience do that. I just want this company to be put out of business so they cannot do this to anyone else. I have also noticed that every gym where they have a location has extremely low rates which is why I decided to go to Club 24 which was only $10 a month as compared to the YMCA which is about $50 per month. These gyms must be getting some serious kick backs if they can afford for their memberships to be so much less than the YMCA.
I am not sure what will happen next with all the complaints I have filed but I will keep fighting until something is done about this.
I WAS RECENTLY HIRED OVER THE PHONE BY A PERSON NAMED GREG PIERRE WHO WAS IN FT LAUDERDALE AND HIRING PERSONAL TRAINERS FOR THEIR NEW LOCATION IN BEAUFORT SC, AND WAS TOLD OVER NUMEROUS TIMES, I WOULD BE GIVEN PAID TRAINING, AND SUPPLIED A PLACE TO LIVE. I PACKED UP ALL MY THINGS AND MOVED TO BEAUFORT, MET HIS ASSISTANT THERE, WAS TAKEN SHOPPING FOR GYM ATTIRE, TOLD TO FIND A HOTEL AND THEN AN APARTMENT, ALL THIS ON THE FIRST DAY. AS THE DAY PROGRESSED, I WAS ABLE TO FIND AN APARTMENT, AND THEN NOTHING. THERE I AM IN BEAUFORT, NO MONEY IN MY POCKET, AND DISMISSED BY YET A THIRD PARTY AT THE GYM CUSTOM BUILT IS WORKING OUT OF...I WAS BASICALLY PUT OUT ON T HE STREET HOMELESS AND NOWHERE TO GO, AND NOW NO ONE WILL ANSWER MY CALLS.
This company did not provide Personal Training services, trainers were overbooked, could not accommodate my...