CurveDream
Reviews and Complaints

The only positive remark I can make is that I actually received the clothes I ordered. However, according to the sizing chart I need size 20-22 although I usually wear 18-20. When I tried on the clothes I was disappointed to find they are more likely to be 16- 18 and too tight around my bust. I contacted customer service via email and requested that I wanted a refund. The reply I got was that I could keep the clothes if I accepted a partial refund of £17.00. Or a £58 gift card that must be spent on a single purchase! I really won't be ordering from this company again. So, I replied if they were willing to exchange the clothes instead of giving me a refund then that would be okay. However, I received a second email from a different girl offering £29.00 and I could keep the clothes. They are not accepting returns at the moment and the returns address is in New Jersey, USA. There does not appear to be a phone number to contact the customer service department either. Anyway, I replied to the second email and stated that I had lost patience and I am expecting a full refund into my account and when I have got it I will return their bloody clothing to New Jersey if they care to give me their address! I might even take the case to Judge Judy. She would tear strips off this company cos she hates scammers!

Horrible shopping experience. Items do not look at pictures. Returns are RIDICULOUS. You have THIRTY DAYS TO SEND AN EMAIL TO CUSTOMER SERVICE who will give you a run around by offering $18 then $45 or so to keep the merchandise and when you finally get to return them for a full refund, the email doesn't include where to send it to. ANOTHER email to get the address. Then you have SEVEN DAYS to return the merchandise in separate packaging, the receipt inside, and an email with the tracking number. The email states they will refund the money minus their shipping. UGH!

Let me also note that I had to close the credit card I used due to fraudulent attempts to purchase. DO NOT BUY OR DISCLOSE YOUR CREDIT CARD TO THEM.

I received my order from CURVEDREAM two weeks ago. I asked for return address.. They have best around the bush. Stalled terribly, waiting for the expiration to come so they can refuse my return. $500 worth of clothes.. That don't fit and i cant return or exchange. They are false advertising,saying the clothes are made in south Carolina... But they clearly came from China. The clothes are cheaply made. Im very disgusted, and upset I fell for this scam. Sheri

My experience with CurveDream has been horrible. My package was NEVER delivered. I have probably emailed this company over 10 times in the last 2 months and received at most 3 replies. They do not care about you or if your package gets to you, if they even sent it at all. The replies I did received were extremely unhelpful, unprofessional, and rude. I don’t know what values this company holds but the only thing it seems they value is peoples hard earned money with no product in return. I hope it’s not a complete scam, and that I’m just one of many unlucky ones that this company has ripped off, but either way, save your money. They don’t deserve it, nor do they care about their customers. Disgusting.

Received these jeans the other day and couldn't wait to try them on - N-O-T ! ! ! ! Terrible construction quality; terrible material quality; sizing about 2 time SMALLER than USA brands! Save up your money, don't buy on this website and purchase good quality garments, Well worth the extra money and time spent!

I posted 2 images of another company where i purchase jeans to illustrate the disgusting difference between the two.

SCAM company! Clothing many inches smaller than standard sizes, "california return address" on package is NOT a return address and wmthey will NOT take clothing back but iffer you 1/4 of what you paid as a settlement BUT WILL THEN ignore all emails and NOT PAY YOU! BEWARE!

I have no photos other than PayPal resolution had. Gave tiny clothing to goodwill. Their return address says California but it's not a retuen address. Scam company

Ordered a sweater that never came. Politely contacted their customer service who told me to contact my post office. I did, they said it must have been misdelieverd and that shipper must put a trace on it. I’ve been emailing back and forth with customer service for months now trying to get them to do so but they are just giving me the rub around telling me to do it. I have already done all I can and now they need to contact post office and they refuse. It’s very confusing why they can not replace or refund and then figure it out. Bottom line is they don’t care and are cheapskates.

This is a sham company. The do not have a return policy that they follow. I contacted them for the “form” so that I could return about $150 of product.

It took 2 days to contact me. Then they wanted to give me $30, keep the clothes.

I did say give me $60 and I will. By this point, I had read all the negative reviews. Lesson learned. Read reviews about returns. They never got back to me, they never gave me a form, they just disappeared.

Im trying to return 2 items I received from you today. 2 of the 3 items are too large. I went to your site to find out how to return the items and it says to email
your customer service at [protected]@curvedream.com I go there and there is no
where to send an email. My order number is:COM241104192310423. Please
email me back at cindy.[protected]@gmail.com with an answer as to how I can return these 2 items to you.

I ordered two items on June 8th of this year.. A 4th of July pullover zip top which I received I also ordered a mini yellow sundress I was informed by Curvedreanm that is was out of stock My Visa bill came a few days ago and I was charged for both items. I donot have the order # for the items Please check myorder for the date it was orderredunder my name Please correct this mistake and at least let me know it will be off my next Visa bill If not I will file a complaint

The package was said to be delivered to my mailbox. The person delivering mail put it on top of my mailbox and someone stole it. I checked with all of my neighbors and family. No one claims to have seen it. Here it is a week later and I still don’t have it. It was said to have been delivered on December sixth. I’ve been back and forth with your customer service department and they said that this company is not responsible and that they were not going to give me a refund or send a replacement. They said take it up with the post office. Well I did that and they told me I need.to take it up with you

have sent out 2 return requests since September 26th, 2023 will no response. I have an unacceptable item to return and they are not getting me return instructions. I have googled looking for a phone number for this company, but obviously they are not interested in getting me return information. My next option is to check my paypal account and hopefully i used it. If so I will also file a complaint with them.

This is not a good way to do business

Order #CDM230724174637077. Two Blouses ordered and I paid extra shipping to ensure my blouses were here in time for a trip. I have not heard anything from the company as to when they will be shipped and when I went on the website to speak to customer service, they required me to pay $5.00 to speak to a representative. None of the websites they have are giving me any information on my order.

CurveDream is a company that I would not recommend. They do not seem to have a proper return policy that they follow. I tried to return about $150 worth of product and it was a complete nightmare. I had to contact them for two days before they finally got back to me. When they did, they only offered me $30 to keep the clothes. I asked for $60 and they never got back to me.

I wish I had read the negative reviews about their return policy before I made my purchase. It seems like this is a common issue with CurveDream. They never gave me a form to fill out for the return and just disappeared.

Overall, I would not recommend this company to anyone. It is a shame that they do not have a proper return policy in place and do not seem to care about their customers. I hope that they can improve in the future, but for now, I would stay away.

So, I bought these pants from CurveDream and I was pretty excited about them. I ordered the loose cotton butterfly pants, but when they arrived, they were not loose at all. They were made of 100% polyester and didn't fit me right. I was pretty disappointed, so I decided to email them to see if I could return them.

I emailed them three times, but it took a while for them to get back to me. When they finally did, they offered me a $6 refund to keep the pants. I wasn't happy with that, so I asked for a full refund and a return address. They eventually gave me a return address, but they still wouldn't refund my shipping costs.

I don't think it's fair that I have to pay for shipping when I didn't even receive the right item. It's been a pretty frustrating experience dealing with CurveDream, and I don't think I'll be shopping with them again.

I emailed CurveDream about 6 times to cancel my order, but it took a long time for it to arrive. I was getting really frustrated, so I put in a dispute with PayPal and contacted the Better Business Bureau. Then, all of a sudden, my package arrived within 3 days. I was relieved, but now I need to return one of the two items I received. I've sent them four emails requesting authorization for the refund, but they haven't responded yet. It's really frustrating because I just want to return the item and get my money back. I don't think I'll be ordering from CurveDream again because of this experience.

I gotta say, I was pretty disappointed with CurveDream. I mean, I was interested in a few things on their site, but there was no way to read the reviews or ask any questions. How am I supposed to know if something is worth buying if I can't see what other people thought of it? And don't even get me started on the lack of information about the products themselves. I mean, can I machine wash this thing or what? Is it gonna shrink up on me if I do? And what about ironing? Ain't nobody got time for that. And sizing? Forget about it. I just hope what I ordered fits and is good quality. I really don't wanna deal with the hassle of returns. But speaking of returns, there's no info about that either. What if I hate what I get? What if it's not what I expected? I guess I'll just have to take my chances and hope for the best. But seriously, CurveDream, step up your game. Give us some more info so we can make informed decisions.

I gotta say, I had a real tough time trying to get a return done with CurveDream. They didn't include any info in the package on how to do it, so I had to hit them up with a bunch of emails just to get a reply. And when I finally did, the instructions said not to use the return address on the label, but they didn't give me a new address to use instead. I've tried asking for it three times now, but haven't gotten any response. Honestly, it's starting to feel like a total scam to me. I'm not gonna take this lying down though - I'm gonna hit up the BBB and my credit card company to try and get some justice.

I gotta say, I ain't too thrilled with most of the stuff I got from CurveDream. Them jackets looked real nice in the pictures, but when I got 'em, they just weren't up to snuff. The quality ain't what I was hoping for, and to top it off, the sizing is all over the place. I measured myself real careful-like before I ordered, but some of the stuff still ended up being too small. And let me tell ya, as a bigger gal, it's a real bummer when I find something I like on the site, only to see that it don't come in no bigger than a size 16. It's like they don't want me to look good or somethin'. I wish they had more options for us curvy ladies.

CurveDream is a company that I would not recommend to anyone. Their customer service is non-existent. I placed an order with them weeks ago and I still haven't received it. I was getting worried, so I decided to email them after three weeks. I didn't get a response for four days, which made me even more anxious. When I finally got a response, I was told that some items were out of stock. I was disappointed that they didn't let me know about this earlier.

I am still waiting for my order, which is now 23 days overdue. I have no idea when I will receive it. I can't comment on the quality of the products because I haven't received them yet.

Overall, I am extremely dissatisfied with CurveDream. I will never order from them again and I will not recommend them to anyone. Their lack of customer service is unacceptable.

So, I gotta say, I'm not too happy with my experience with CurveDream. I mean, I tried to return some clothes that just didn't fit right and they haven't even responded to my request for a return authorization. And let me tell you, their customer service is just terrible. Like, I've never dealt with such bad service in my life.

And don't even get me started on the quality of the clothes. It's like they're made out of tissue paper or something. And the sizing is all over the place. I mean, some stuff is way too big for me and other things I can't even get over my head. It's just ridiculous.

Honestly, I'm so disappointed with this whole thing. I wish I could report it as fraud or something. I just want people to know that they should stay far away from CurveDream. The customer service is pure crap and the clothes are just not worth it.

So, I gotta say, I was pretty bummed out with my experience with CurveDream. It took a hot minute to get my stuff, and when it finally arrived, I was not impressed with the quality of the clothes. Like, seriously, they were made so cheaply! The fabrics were not good quality at all, and the clothes didn't even fit right. I usually wear a 1x, but I wanted my clothes to be a little baggy, so I ordered a 3x. But even that size was way too small! What gives, CurveDream?

And don't even get me started on their return policy. It's like, super complicated and hard to figure out. I tried to return some of the stuff I got, but it was such a hassle that I just gave up. I mean, come on, CurveDream, make it easier for your customers to return stuff if they're not happy with it!

Overall, I was really disappointed with my experience with CurveDream. I don't think I'll be ordering from them again anytime soon.

So, I gotta say, my experience with CurveDream was not the best. I ordered something from their website and it took a whole 2 weeks for them to tell me that the item was out of stock. Like, come on, why didn't they tell me that sooner? Anyway, they gave me the option to cancel or wait, and I chose to cancel because I didn't want to wait any longer. But get this, they charged me right away instead of waiting until they shipped the item. What kind of nonsense is that?

So, I told them I wanted a refund and they said they issued it on April 26th. But guess what? It's still not showing up in my PayPal account. Like, what's the hold up? There's no reason for it to take this long to refund me. I even sent them a follow-up message asking about it and still nothing.

Honestly, I'm pretty disappointed with CurveDream. I don't think I'll be ordering from them again. It's just not worth the hassle.

I'm having a very difficult and annoying problem in a return of duplicate items sent together. In other words, I have 6 items when I ordered only 3 and have been charged for 6 instead of just 3. I'm having a very difficult time getting through to someone about this problem. There is no shipping label in the package and no ph# to call. I need this corrected asap and get my refund also asap. I plan on keeping the 3 items I like them but this entire returning ptocess is more than it should be.

thank you,

susan mclaughlin

91 pond st.

billerica, ma. 01821

usa

[protected]@aol.com

It took me 4 tries before I received a return address for Curvedream (Consignee: UGD C/O Chenzong MERCHANT RETURN 24823 Brookville Blvd Rosedale NY 11422) and then they only gave me 7 days to return the items. I immediately returned the item with the tracking # and the purchase #. The company has stated that they cannot find my pkg with my tracking number. I have send a photo copy of my tracking slip and have since have went through paypal to contact them without resolve. The charge through my PayPal Amex card was $55.98 and I paid for shipping back my return back to them. I have tried to contact them numerous times without resolve. My order # CDM230502215551536. The company has attempted to refund me initially $12, then $20 to keep the item prior to ghosting me.

Curvedream I never received my items. They will not return my emails, they told my my bank I received my order but I did not. You can track and it's been sitting on the same place for a month. Nobody will help they stole my money. It is ridiculous how they ignore and delete messages I send them with a send request email and it sends me a message they are deleted without being read.

All reviews about their customer service are horrible. Why are they allowed to act like this to the human race.

I purchased clothing from this company and when I received the items, they are poor quality for starters and colors are not what they advertised. Their website says return unopened within 30 days, but no phone number. I have since been emailing per website instructions over 2 weeks. I received one email with no address to return as needed.

"Thank you for reaching out to us about your return request.

Please find the return instructions below:

1. We accept returns of unworn and unwashed items with the original conditions, including the clear plastic package.

2. We currently are unable to offer a free returns service, so return shipping must be made at your own cost.

Please DO NOT return to the address on the package received, that's not our return address. Otherwise, we are afraid that we will not accept returns and no refunds.

3. Upon receipt and inspection of the returned item, we will be happy to refund the price of the item (not including shipping fee as we had shipped it).

To ensure a successful return, please use a standard shipping service that provides tracking.

As an alternative solution, would it be a considerable solution if we offer you $24 as compensation while you keep the items?

If you prefer to return the item for a refund, we will follow the above procedure.

We look forward to hearing from you soon.

Best regards,

Jacqueline | Customer Service Agent | Curvedream Support Team"

I have since continued requesting the return address and no response.