Cricket Wireless
reviews and complaints

The store was packed, and the manager had out four/five newly purchased, boxed phones, to ready for use. She sat there, looking around and talking to customers, while all of us just stood there. Why wasn't she getting the phones out of their boxes? There were NO CHAIRS, and I'm physically disabled, and my legs were hurting. I kept a smile though, because I didn't want to give off a bad vibe. Afterward, I was happy to finally sit in the car, because my legs were hurting. TWO customer service reps were assisting one couple. Why couldn't they split up, and one of them assist someone else? Why was the manager just sitting there talking, when she could've been taking the phones out of their boxes and readying them for use? Another rep. had to go over and take them out of their boxes instead, leaving us without a rep. to assist someone else. Even a couple in there noticed I wasn't being helped and said something about it. The manager was sitting, while all of us had to stand. One woman even had a baby, standing. They could've multitasked, and at least offered chairs.

I just switched to cricket January 5, 2018. I went in Centralia IL cricket store and ladies there was understanding and helped my boyfriend and i. What i dont appreciate is that i switched over to avoid a family member. Well the person i tried to avoid called centralia cricket store and the ladies told him i switched everything over with same number when everyone was telling this person they didn't know my new number. Thanks girls in Centralia IL cricket store for giving my information out without my consent!

Date of incident: Jan 4, 2018
Location: Cricket Wireless Auth. Reseller, 2247 Citrus Blvd, Leesburg, FL 34748

I went to the above mentioned branch location to get assistance transferring my phone number and text service from my old iPhone 5S to my new iPhone X I just purchased from Apple. My family currently subscribes to an account with 5 phone lines through Cricket Wireless. The manager of the store told me to take my phone home and do it myself. She said she will not assist me with that issue. I was infuriated but just left the store.

A couple of weeks earlier, I had taken another family member's phones into that same store and the employee performed the needed transfer in 10 minutes, with little difficulty. When I mentioned this to the manager, she threatened to discipline that employee for helping me transfer my Cricket Wireless service to the new phone.

I drove to the next closest Cricket Wireless store and the manager at the new store performed the needed phone transfer in 5 minutes.

I went in to buy a phone and a employee there his name is joshua rafeal c had the worst attitude ever he was very rude I would ask him a simple question and he would answer it with a attitude or sometimes he would just ignore me I asked if he could show me the phones they had in stock and he would say that all the phones where in stock and when I told him I wanted a certain phone he would say that they just ran out he was no help he was just on his phone I felt like trash so this would be the last time I would shop there the phone I purchased will be the last one

I was told by the store that my ACH would come off my card on January 3, 2018. Now they want to shut my service off and charge me 90.00 to keep my service until the 4th of Jan. I am on disability and won't have money and no way to get it until the 3rd of Jan. No one at the store or at customer service is willing to help with the problems the store has caused by not doing their jobs. I have also filed a complaint with the FCC.

About 2 months ago my phone totally stopped ringing. The only way I know I got a call was it said missed call. Also, when the phone would try to update a message would appear, saying, can't update, too many apps. I have only added a couple of apps but there were already a lot of apps on the phone when I bought it. The year warranty ends on 1/5/2018. My phone number is [protected], my home phone # is [protected]. My name is Edward McKenna, email [protected]@q.com. Please help as I use my phone a lot as I am self employed and need it.

Sincerely,

Edward McKenna

Dec 9, 2017 - I purchased a new device and needed a protection plan for my device. I was on chat with Cricket customer support representative to enroll for cricket protect. She asked me all the details like account, number, pin, new device model and asked me to make a payment of $7 so that the protection can be activated. After I made the payment, she stopped responding on chat. I waited for her to respond for 30 minutes and then called up 611. I was told that the they don't see details for my protect plan and I should once walk into cricket store to get this sorted. When I went to Cricket store on the weekend they said the protection plan is not activated on my number and it can't be activated as my device is now more than 7 days old. That's a ridiculous answer. I made the payment on time and requested for the service. if cricket can't activate the service on time, its their fault. I have taken screenshot of all chat windows to prove my points.

This needs to be known. I would like some answers please I was employed at the cricket wireless in Lawrenceburg IN for Mazen and since I have worked there it has been a very sneaky, and crooked situation. I have been made to sell used phones to customers. As well as being dealing with rude and sexual comments from my manager. I have been scolded in front of customers and other staff about not doing what he says when making a transaction. Why! Because he doesn't want it to go through RQ. I was enstructed to just give the customers cash and then he would resale it for double the price. I was scolded when I asked why I was not able to clock in. He wrote the hours down. And he wrote what he wanted to right down because I was not ever paid for my training and I have had hours not added to my paycheck. Further more I had to repeated ask for my paycheck stubs over and over only to receive 2. He has had me close customers accounts when they come to pay their bill and start them a new account so he could get the credit for activations. I have documents to prove that. I was told I was being fired because he heard I was going to file a complaint because I didn't want to get in trouble for the way he was having his employees conduct business. When I asked him about give me a written document stating why I was being fired he told me to go the hell on. That I didn't scare him. I politely asked him again. And he told me I was childish and to go. Go and get out of my store. I refused to be a part of his shady process to cheat the company and people out of money and in return I was told to leave. I have requested the corporate representatives phone number for that location and he told me good luck. There are numerous other things that I have proof of him fraudulently making money. And the cleanliness of that place of employment is terrible. Rotten food left in the back room for days at a time. Paint and trash piled up in every corner. He also has made employees clean the bathroom after he has used the restroom and clogged the toilet up. He has said time and time again on how he does not care what corporate wants him to do. He would make sure we did as we were told or we could be fired.

I called Cricket Wireless today, December 16, 2017. I needed answers to several questions which were a bit complicated, so I doubted the person who took my call, Leila, would be able to answer them. She was not. I asked to speak with a supervisor. After waiting 10 minutes, she asked if she could have a supervisor call me back "soon". That was four hours ago.

After waiting that long for a callback, I then tried initiating a chat with customer service. I was not going to spend the time typing messages back and forth because the questions are too detailed and it would be a waste of time. What I wanted was to request a supervisor call me and to communicate how poor customer service had performed earlier. The person chatting with me, Stephanie, finally said that she would have a supervisor call me.

When the supervisor, Charlie, did call me, I explained my situation and the questions I had. When I finished, his first response was to ask me to repeat my questions! I did, and his next question was to ask me if service was being provided by Cricket Wireless or another provider! Even though I had told him I had an account with Cricket Wireless, he never asked for my account number nor for the phone number associated with the account. I don't know how Charlie became a supervisor, but he was of no greater help than the previous two people.

I still do not have answers to my questions. Yes, they are complicated, but it would not take a rocket scientist to answer them, just a person with a modicum of intelligence and the ability to listen.

Does Cricket Wireless have any standards set for its customer service staff? Based upon my experience, either the staff is not meeting them or Cricket Wireless has set them far too low. Does anyone at Cricket Wireless care about the (lack of) service to its customers?

I forgot to pay my bridge payment by a few hours and I was told that i had to pay the full balance of 50 dollars after I already paid 20 dollars. this is ridiculous I have spoke with a supervisor and a manager and 3 representatives who have said the same thing if you do not pay the bridge by 11:59 pm on the 7th day you have to pay the full balance, I forgot and as soon as I went to pay it I was prompt to pay the 50 more dollars I am being charged 70 dollars for a month of service can you tell me how that it is FAIR CRICKET? YOU ARE ROBBING PEOPLE I HAVE CHILDREN THAT HAVE TO GET IN TOUCH WITH ME WHILE I AM WORKING MY phone was turned on once I paid 35 dollars and now it has been turned back off today 12/15/17 for 15 dollars because the total balance has not been paid and now I am being told I have to pay a 5$ restoral fee ON TOP OF THE 15 DOLLARS these PEOPLE ARE CLEARLY LOSING THERE MINDS!

Both my mother in law's and my cricket rewards points have been lost. We cashed them in and never received our gift card codes. The people at the store are completely rude and useless and told us oh well you'll have to figure it out. Both of our phones are crap. They barley work and are only a few months old. I miss texts constantly and it won't ring but notify me 6 hours later that someone called or text. I use this phone for my business and am missing important calls. This cricket rewards crap is the last straw. I want to talk to a human being that is not completely useless. Maybe if Cricket trained their employees we wouldn't have this problem . If I don't hear from someone in the next day my entire family will be switching from Cricket to another phone company. That means you will lose 8 coustmers. My number is [protected] my email address is [protected]@gmail.com. thank you Nicole Frank

Look, I work for you guys, but I have had so many customers complain about customer service. Making your "company" have bad reviews! I would suggest hiring better customer service representatives> they are sending customers to our stores knowing well we do not have much access! Why on earth does customer service send them back to the store for help?! That is customer service not doing what they are supposed to do! Now chat to max representatives are great!... I just would love customer service to make my job easier I hate having to deal with customers mad and upset after talking to them!

Thanks in advanced,

Gloria (Kgs262)

To Whom It May Concern,

Hope this letter finds you in good spirits…

I had the unfortunate encounter in dealing with your company on December 4, 2017.

I was helping a friend get his phone turned on. He wanted to move his line and set up a new account in his name. I was informed that there would be an activation fee of $55, which would include moving the line to his own account. After paying the $55, I was then informed, that there would be a fee/cost of $12 to move the line. The rep didn't mention a cost when we first talked.

After that, I asked to speak with his supervisor about him not informing me upfront that there would be a cost to move the line and when I spoke to supervisor Dany, she informed me he didn't know until the activation fee was paid. I asked her why didn't he know? He may not have known the cost, but he definitely knew there was a cost to move the line. He could have informed me that it was an additional cost associated to move the line prior to me paying the activation fee so we both could have been on the same page and I would have known this upfront. But he did not inform me of that until I paid the activation fee and I thought our business was finished.

Dany then said we could move the line for $2 and I informed her I was not going to charge $2 to my account when I could made 1 payment on my charge card. I also asked could she just put the $2 cost on his next bill. She said she could not do that. To me sometimes we need to think outside the box. We could keep the customer and make him happy and just put the $2 on his next bill. And now I am wondering why all this drama over $2 dollars and is $2 that serious to your company?

I then spoke to another rep named Brenda and she informed me that to move the line would now be $22 and now I am saying I have been given three different prices to move 1 line.

I once again asked to speak to a supervisor which would took more than an hour to connect with and his name was Eric. He would apologize for all the confusion and he would then have the nerve to tell me I must have misheard the reps and supervisor. How dare him to say something like that. He said he would review the tapes and even though I am not a customer he could only respond to the customer whose name is on the account.

Even though I am not a customer and I am glad, I wonder is this how you treat your customers?

I don't know if you care to address this issue, but all I can say is this could have been avoided. If I was informed upfront that there would be a cost to move the line after I paid the activation fee, or if supervisor Dany after hearing about the incident with her employee not being upfront about the cost could have acted in good faith and waived the total fee. But she did say she could do it for $2 and that sounds like to me you are a company that nickle and dime your customers to get whatever you can.

Like I said, you may not address this because I am not a customer but it would a step above if you did.

Sincerely yours,

Keith Richardson

[protected]@gmail.com

I paid $295.40 to Cricket today for a phone, 3 covers, a power tube, activation, service fee, and 3 months of cell phone minutes. Julissa picked out covers for 2 phones that we already had. I tried to put it on and it would not fit. I said, do you have 2 that fit. She said we could not get a refund, we could exchange for a headset, accessories, etc. I said, I don't want accessories, I want the covers for the phones. She then went in back to check and came back and said their were none. I said I want to talk to the manager. She went in back and called the manager. Came back and said, no we could not get our money back. She picked out the phone covers (did not see if they fit.) She said she would give us a deal for 3 covers that she picked out and a charger for $55. I said ok, that was a good deal. I asked for the manager's name, and she would not give it to me. As stated above, she picked out the phone covers after looking to see what type of phone I had. Had I gone home before putting on the cover to see if it fit, it would have been even worse. She could not stop saying, you can't get a refund. The other salesperson there went and looked through the phone covers and found 2 that fit. Wow, Julissa's mouth dropped open. She was upset that she found covers that fit. Inv. #20927IN3525 194: Freedom Wireless Partners, Inc. I never ever in my entire life was told that I could not get my money back for something that didn't fit while I was still in the store! Bad customer service. Julissa B. kept saying that I agreed to the covers. I agreed to the price of $55, not the covers. I hadn't even tried the covers on yet. I will not be referring this store to anyone. I am flabbergasted on how she acted. I would like the manager to be apprised of this incident from her employee and told that this is not good customer service. The policy of not getting a refund for an item that doesn't fit, that the store people picked out, is ridiculous. It should be corrected. Julissa should have looked on the racks (like the other salesperson did), to see if another cover fit. Instead she wanted to sell us something we didn't want or need. Most stores will exchange items if brought in at least 2 weeks. Why can't customers return items? Last year I bought a phone at Walmart for my son and it was not the one that he wanted. He had programmed it, etc. I took it back, they cleared it and refunded my money.

. Staff members are severely sick and not sent home. Instead, they are selling you a phone contract and vomitting at the same time. I was at the store in Washington D.C. on December 6th, 2017. I asked the employee about the sickness and the woman was in hospital last night after work and had been vomitting all night and day, an high inflammation score, and high blood pressure. I asked the supervidor why they are risking customers to contaminate and he just said that he never lets staff see a doctor and even if they passed out and he had to call an ambulance the staff member would still get bad credits for it. So this kind of company cannot be your place of affairs! Everyone can be this sick employee that gets severe health issues by denial of assistance and everyone can be the customer that gets contaminated by sick staff that is not allowed to see a doctor.

Worker was very rude only had one phone left was already in line before a lady who was still looking and when we got the phone she said she wanted that exact one and instead of giving it to me because i was in line first he gave it to her. This was a manager by the way very unprofessional doesn't need that title asked him why i couldn't get it because regardless of who came in first we were in line first which means i should of walked out with the phone. She was also having to wait on another phone to be brought to her so instead of both of us waiting i could of checked out and went on because she was gonna have to wait regadless for the other phone.

On 11/27/17 I called customer service for an extension on my wirless bill. If I had $20 for Bridgepay I would not have called for assistance. Right at the start I had a feeling the women who answered wasn't going to help. She answered my call giggling while trying to assist me. She paused trying to compose herself but wasn't so successful. She was unable to assist me since i couldnt pay $20. I was assisted one other time and i was able to just pay the $5 without service interruption. Unfortunately you just lost a customer due to poor customer service.

I have a complaint against

Cricket Wireless
Store No. 132, NABALIE LLC - Memphis
2926 Lamar Avenue
Suite 107
Memphis, Tennessee [protected]
[protected]

My elderly grandmother who is 83 years old was taken advantage of by the store agent at Cricket Wireless (Store No. 132 NABALIE LLC - Memphis). She has two phone lines on her account in which one line was suspended (should have been but Cricket cancelled the line in error) due to the phone being lost. She appeared at the store to get the line reactivated on a new phone. She gave the agent the phone inside of a small bag along with the phone number written on a piece of paper (the paper was in the bag with the phone). She was told by customer service that she had to pay $25 to reactivate the phone line. She gave the agent $30. The agent performed 2 transactions: 1) He applied $10 to the phone line needing activated which he keyed in the correct phone number---the phone number is on the receipt; 2) the second transaction was for a sim card to place in the new phone to reactivate the phone line. Remember, my grandmother has two phone lines on her account. When he so-called reactivated the line, he applied the other phone number on the account instead of the correct phone number. When my grandmother got home, her phone wasn't working, but the new phone was working with her phone number. The suspended line still had not been activated. He just switched my grandma's number to activate the phone. My grandmother returned to the store and he yelled at my elderly grandma and told her that she would have to purchase another sim card to fix his error. He claimed my grandma gave him her number instead of the correct number. She did not as I witnessed the entire transaction. Plus, remember he applied the money she gave him to the suspended line which shows he had the correct phone number. To get my grandmother's phone back working, he took the new sim card from the new phone and switched it to my grandmother's phone so that it can start back working. Then he told my grandmother that she would have to purchase another new sim card to reactivate the phone. All my grandmother wanted was to get her daughter's phone on. So she was about to purchase another new sim card when he looked in the system and said that he could not reactivate the suspended phone line because it was showing cancelled. Wow! Shouldn't he have seen that initially when he applied the payment to the phone line? That is probably why he switched my grandmother's phone line to the new phone. What a mess and I am pissed! So now my grandmother is out of $25 and no phone service for the new phone (nor the phone line has not been reactivated). In order to reactivate the line, my grandmother must spend an additional $15 plus purchase another sim card for $10.91. Is this fraud or what?!

Workers name was Keana or Kiana she worked in the Cricket store in Decatur Georgia we went in with the purpose of trying to switch my mother-in-law's phone service over to Cricket. She told us that the store only took cash and to use a debit card or credit card we would have to go on line. We asked her how to go on line and do it she said I really don't know. Lol she thought it was funny. I only use debit cards or credit cards at me local Cricket wireless so I know she was not being honest. She works at the Decatur, G.A store on 3479 Memorial Dr. #7a she was so rude I will be switching my 5 lines over to a new wireless provider.

I have purchased cricket cellular phone service and purchased a new phone, i asked them what my return policy was and they said i had 7 days and a full refund. I went back in 4 days and returned my phone and all they wanted to return is the purchase of my phone not the activation fee or the full months service... Poor customer service! The sales person was very rude when I was returning had to call someone else on the phone to assist her. The store was in shallotte nc, and sales person was Jordan, the second person upon returning was Rose. This purchase was on November 13 2017, and returned on November 18 2017. When I went in there she (Rose) said I had to get my new carrier to port my phone before I closed out my account so I can keep my number