The complaint has been investigated and
resolved to the customer's satisfactionResolved Creation Watches — Watch arrived broken - customer service non-existent!
resolved to the customer's satisfaction
I purchased a watch for my husband's 65th birthday this year in October. It said free P&P worldwide but this company is based in Singapare so you are liable for the customs duty they impose on you when it is shipped, in other words it's just a cheap way of them avoiding paying this charge themself, which is why they advertise it as 'free' - it never will be unless shipped within the same country.
Watch finally arrived and didn't work, we contacted them via telephone at first (don't bother - there is no one on the end of these telephone numbers) to request a refund and eventually resorted to emails, hundreds of them. Despite asking for the name of the CEO, a full refund and charges/compensation, they just kept sending the same paragraphs, repeating the same information. They did eventually send a refund which was £3 less than the actual price and to date we have not had the generous 15 singapore dollars to compensate us for all the inconvenience caused. We had to pay the return postage and custom duty which equates to over £40. So we ended up with a watch that didn't work, a birthday that was ruined because he had no present, weeks of email correspondence between us in which they deny any responsibility for the return charges/customs charges etc, despite the watch not working when it was received. PLEASE beware of this company, they do not care about the customer and have no intention of reimbursing in full you or compensating you for the inconvenience they cause you. Horrific experience and will never use again. Very upset by this transaction.
The complaint has been investigated and resolved to the customer's satisfaction.
More Creation Watches Complaints & Reviews
- Creationwatches.com - stay away from these guys
- Creationwatches.com - very disappointed with this company
- Creationwatches.com - avoid this one at all costs
- Creationwatches.com - scam - order number: 10071271
- Creationwatches.com - package not received
- Creationwatches.com - overcharging and poor customer service
- Creationwatches.com - don't know what to do
- Creation Watches - Order 10445062 not yet received
- Creation Watches - no item no refund since 1 year!!! - lack of contact
- Creation Watches - watch