[Resolved] Course Hero — refund
Hi Im Marwilliam O Moral. I want to cancel the subcription and have refund on my account. I didnt expect the charge to be 120 dollar. Since it was clear that charges will happen every month. Im worried about the money because the email i registered in wasnt valid. Im asking for a favor, if u could only do something to refund the money i paid. Pls it wasnt my money, it was my parents card i used to registered in. They also did expect the same thing to happen. We are confused on why it happened. Im just looking for a resources and decided to get the annual plan bec it would cost mo 10 dollar only per month in a year i didnt know that u would charged the twetve month in one payment. It wasnt a good negotiation technique tho, i dont want to tell it this way but ur fooling us in that way. I dont call it a scam but pls i just want to have my money back, my parents money. They worked hard for it, i dont want that to put into wastr. Pls reach me through my gmail [protected]@gmail.com
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Course Hero Customer Care's Response · Oct 25, 2019
Hello Marwilliam, thank you for reaching out to us on complaintsboard.com. A support agent has replied to your inquiry. Please let them know if you have any questions.
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