The complaint has been investigated and
resolved to the customer's satisfactionResolved Country Inn And Suites — unauthorized credit card charge
resolved to the customer's satisfaction
On May 7, 2009 Country Inn & Suites of Calabasas, CA
inappropriately charged my Discover card $150. They allege that someone
smoked in one of our two guest rooms. They posted the charge more than
24 hours after we checked out of the hotel without ever discussing the
matter with anyone in my party of four, none of whom smoke.
I called the hotel to object and was told that their policy requires 3
hotel employees to verify the infraction and someone from the hotel to
tell one of the guests about it. This was not done. In addition, when
I called them they identified me with the wrong room.
Finally, they promised many times to get back to me with verification,
but did not do that either.