My name is Maria L. Forster. I was part of a coach tour and we called into the services in Penrith, I believe it was Tayside, southbound. We called in for a comfort break. Whilst there I purchased a cappuccino coffee and egg mayo sandwich and am sorry to say I was disappointed with both.
Firstly, the cappuccino - at a price of £3.45 or thereabouts for a regular coffee, once the very small amount of frothed up milk has "calmed down" it becomes apparent there is less than half a cup of coffee within the cup, which is the amount that is put into a china cup and transferred to the cardboard cup. Compared to an ordinary coffee with milk from Costa I think it is scandalous and definitely not worth the cost especially when comparing to another brand where the cup is full and costs at least £1.00 less. I am very disappointed and will not purchase one ever again.
Secondly - the egg mayo sandwich - did not contain mayo in any shape or form, there was no butter/spread at all on the bread and no seasoning whatsoever. Basically it was a very bland, dry, egg sandwich. Definitely not what is advertised on the packaging "egg mayo with seasoned mayo on oatmeal bread" and surely, totally in breach of trading standards policies. This sandwich cost over £4.00! Apart from being bitterly disappointed once again I find it scandalous and shall never purchase a sandwich or anything else from Costa Coffee and this was my first visit to a Costa Coffee Shop, a very disappointing and expensive, (over £8.00) experience. I would be loathe to spend such an amount on a bland egg sandwich and half a cup of coffee ever again.
An explanation from yourselves as to the lack of seasoning and mayo and less than half a cup of coffee did not meet up to expectations of your advertising. I would also like to be refunded the total cost of both items
Please email me at your earliest convenience on. [protected]@yahoo.com
Maria L. Forster