The complaint has been investigated and
resolved to the customer's satisfactionResolved Correctional Billing Services — I work for CBS
resolved to the customer's satisfaction
First of all I would just like to clarify some things that apparently are causing trouble to many customers. I am an employee of Correctional Billing Services and i think there´s some things you should know before complaining. Here´s the FAQ´s.
I have att/verizon/whatever unlimited long distance, I dont want you guys/youre tryin to rip me off/who the fxxk are you?
Well first of all, we are the company that provides the phone service, not att, verizon or whoever. Second, att is not going to monitor the calls and record them and provide the security features calls from prison must have, thus we exist(someones got to do it).
My calls keep bing disconnected because of a 3 way calling crap blah blah blah. . ..
Have you deactivated 3way calling, call waiting, call fwding off your phone?
Hell noo!! Why would i if my friend Shaniqua has them and is stil receiving calls blah blah blah. (This part is really funny because youre tellin them what to do to avoid disconnections but they wont just listen, they have to argue like if we were disconnecting calls for fun. WE DO NOT DISCONNECT CALLS, PRISON/JAIL DOES).
Your automated system keeps declining my payments, stupid machine of yours, incompetent blah blah blah (Like we were the ones not wanting to take their money, CBS WANT You making payments, and we tried to make the system stupid proof but you cant just imagine how stubborn people can be)
We are good people, we make a living out of this thus we want you guys to be satisfied but you have to understand were dealing mostly with criminals(No offense, Ive known truly GREAT PEOPLE locked up myself) so our system is VERY secure, so it wont let you make two pymnts in less than 24 hrs. That way we prevent Shaniqua/Latisha/Latoya/Shaquita calling upset because they were double charged or had fraudlent activity on the card. But people just wont listen and try till theyblock their cards, or else they will use one of their 100 billing adressess which will not match with the card info and will use different info and then blame us because theyre unable to receive call.
My calls are outrageously expensive, youre ripping me off!!
Well yes they are expensive, can you imagine the cost of recording each and every one of the inmates calls, monitoring them, setting up voice recognition systems and still hving to pay facilities a big check every month? Plus fcc fees. This is no joy ride, theres no cordless phones so that inmates can call 3 hrs to their sweethearts from bed. And yet customers speak (literally) 8 calls a day and still whine theyre being ripped off.
And my personal favourite. . .
Your CSR´s are a bunch of idiots, this is america you cant do that, im writing Obama!!! First, we are smart people, all of us speak(at least decently) 2 or 3 languages. Average customer cant even speak English propperly being born in the US, and nooooo we are not getting filthy rich, call center is in downtown Mexico City and while we make a decent living none of us earns more than 30 usd a day. God bless outsourcing, after all seems pretty american to me.
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