SUBMIT A COMPLAINT

[Resolved] CooperVisioncontact lens

5
A Jul 26, 2019

I had filled rebate for bio infinity Toric four box and bio infinity four box. First they said they need fitting information or proscription. Even know that was attached. Then tells me invoice quantity and delivered items down not match. Even know it says you qualify for $80 refund their system shows 50. Then bunch of excuses for not allowing rebates offer. You lost me as customer. Beware

  • CooperVision's response · Sep 03, 2019

    We are sorry to hear about your experience with our rebate program. Please email us at [email protected] so we can help. If you have your 10-digit alphanumeric Reference Id, please include it.

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

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