Conditioned Air
reviews and complaints

Daniel, a second generation HVAC technician, came over this morning to do a yearly check on my air-conditioning system. He checked all the mechanicals to make sure they were working their best. He also cleaned the coils and flushed the drip line. It was the best maintenance service I've had in years. I really appreciated it!

Service was good, called them cuz AC not working I agreed to pay the $85 service call. I been under a maintenance contract with them for 5 years, when the technician Phil came out he found the drain pipe from the compressor was clogged solid, he cleaned the pipe out and charged me an additional $60 I called to complain cuz that's what I been paying them for last 5 years to clean and it's not been done. I spoke with the receptionist at the Englewood office about the charge she stated she would have the office manager call me, that was last Thursday never heard a word from them now that's what I call poor customer service don't use them!

If I could give no stars, I would. When the technician showed up (late), at least he was apologetic. He diagnosed the issue and said someone would call me for a follow-up. I never received the follow-up, so I called Honest Air this morning at 9:30 AM. I spoke with Tomika, who assured me she would check the status and call me back. I did not hear back, so I made a call to them at 7:34 and spoke with a rude, unprofessional male who would not let me get a word in edgewise. He then proceeded to hang up on me. I tried calling back, but he did not answer and instead sent a text message. This was a horrible display of business. When comparing companies for Home Warranties, the Sales Rep assured me that this was one of the best. I am very unhappy with the service I've received in the first round. Now my issue has not been resolved, yet I paid my service fee.