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Zazzle.com / content management team

73% 11
Contact information:
San Jose
Those people will suck all blood out of you! Very unprofessional and pathetic customer service. I wanted to simply make a custom t-shirt and poster for my friend's birthday. It took me a month. Why?! Because zazzle.com has incredibly rude and unhelpful content management team. They cancelled my order 2 times and had a big dispute 3rd time telling me that my design is somebody else's intellectual property. It takes 10 days for them to refund your money. To make the long story short I've been convincing them that my design is my own "intellectual property" and I created it myself, people in content team told me to translate what my t-shirt design says (it was in russian)...i mean, why?!?! What's the point and besides why can't they do it themselves using the google translate...where in their policy it says to attach translation to the design. Horrible experience! I always liked zazzle for the quality of their products but that was the last straw. People in customer service have no skills, never answer your complaint letters and never apologize. Use it if you are willing to deal with thousands of pointless question and LONG time to process your order. Have a nice day!


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A  18th of Dec, 2009 by 
Agree Disagree +2 Votes
Wow, I had a similar experience this week - wish I'd read your comments first. I wrote about it on my blog - and hours later, received petulant, defensive comments there - gee, I wonder who it could have been? So I responded in kind. This is no way to run a business.

A  23rd of Dec, 2009 by 
Agree Disagree +2 Votes
The content management team are just a bunch of low paying drones that don't know anything about copyright protection. They may claim that you violated copyrights while in fact they are bunch of ###s making assumptions without any proof.

Basically, under the content management team's eyes that you are guilty until proven innocent (if at all possible).

The content management team should all be fired.
A  27th of Jan, 2010 by 
Agree Disagree +1 Votes
I couldn't agree more.

I had to explain copyright law to these idiots and they STILL continue to cancel and order that I have the legal right to make.

They are completely incompetent. And that is the nicest word I can possibly use for them.
A  1st of Mar, 2011 by 
Agree Disagree +1 Votes
I spent hours and hours designing a calendar on Zazzle.com. I took great care to avoid trademarked text and images because I have had horror stories with Zazzle's arbitrary, incompetent and secretive content review policy. They make you play guessing games. They claim trademark/copyright violations but won't say exactly what. They claim image violations and then link me me to an image I photographed of an object I own!!! They make you try and guess if there is any complainant at all. And if you ask for any kind of reasonable details to fix the problem they say it cannot be divulged because of legal policy. Oh but it gets even better. This time around they removed the calendar from public sale AND ALSO removed it from my private list and even from my in-progress designs. It is completely gone. So I LOST HOURS AND HOURS of design work. Zazzle sucks.
A  24th of Feb, 2014 by 
Agree Disagree +1 Votes
I am a shop owner there and dont get any better explanations that you. I had an image up ona number of products for a week, then they were removed saying I may have violated some UK Defence department. May have. I then looked through their shop for similar products and guess what? There were not only heaps of them using the same image background I used, but I have a similar image that is up(A Spitfire of WW2, the image in controversy is a Hurricane of WW2) and that image is ok? These incompetent fools simply do not have any idea on what the copyright laws are, and if they did, they would know that it is not their responsibilty for the images, but the copyright holder to take legal action against the person who is putting the image up. All I can say is what a bunch of ###ing idiots.

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