SUBMIT A COMPLAINT / poor customer service

Johannesburh, South Africa Review updated:

Zara in every country has terrible customer service
Zara employees are extremely rude. They seem to think that they have the right to treat you badly because they work for zara !
I spend thousands at zara but there is always a problem when you want to exchange or return an item.
They never want to help you and you are not allowed in the shop with a shopping trolley. Bizarre !!!

Jul 28, 2018
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  • Ra
      Sep 20, 2018

    I agree...Zara store employees completely lack soft skills, ..& are often very rude to the customers generally, which we experienced 2-3 times till now.
    Indeed, Zara will have to do something to improve it's employees basic soft skills.

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