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Zara / customer service

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I just left the Zara store in Philadelphia on Walnut street and was treated very rudely. I attempted to purchase 2 dresses and a shirt but when I went to use my Mastercard your associate told me I had to use a pin number. My card isn't associated with a PIN number. He says for MasterCard we can only use them with a PIN number and if you don't have that then you can’t buy this stuff. I have shopped at Zara far too long and I know this wasn't true but to be treated like that was uncalled for. This took place at 1:47 on 12/2/16 the transaction number on my receipt was 286542. I'm not sure what other information I can give you. I don't have the guy's name because they don't wear name tags but this was really unacceptable. Then in addition to the store rudeness I come back to my work computer had a chat session with Michelle asking for an email address where i could send a complaint and she disconnected the chat before our conversation was finished.

Jo
Dec 05, 2016

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