Zaful / tiny smelly dresses

Order was placed in early February. I purchased two dresses from Zaful and they arrived in a timely manner. But dresses were too small and did not fit at all. They also had this strange chemical smell. So I contacted their customer support and told that I needed a different size. Well, no one ever replied and I guess I'm stuck with two smelly tiny dresses. I will never order anything from Zaful again!

  • Zaful Customer Care's Response, Mar 02, 2016

    Dear Dana,

    Let us start by apologizing personally for your experience. We really want to work with you to make this right.

    Please accept our apologies for this mis-communication.

    Clearly that you want us give you a satisfactory solution and we are glad to help.

    Coud you please tell us your order number or ticket number so that we look into your problem and then give you a satisfactory solution?

    We are committed to assisting every customer at any time. Many thanks.

    We look forward hearing from you.

    Zaful Customer Service

Mar 01, 2016

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