YU / Support team is not returning my handset - Yureka
I had a purchased the Yureka A05510 handset in 17 Apr 2015, and faced some problem in display . So, i raised complaint along with snap shot regarding the same . Yu team replied that will take Rs. 3000/- for display and i was ready to pay . They arranged onsite pickup and My handset was picked up by 17/12/2015 and reached to your warehouse by 24/12/2015
Then i called on 11/01/2016 regarding the status, the concerned executive told me that after the way bill number only, we will proceed the further process and it will take 24 hours to generate the same .
12/01/2016 Again i called regarding the way bill number but did not get any update and same comment again that due to technical issues will take 48 hours more
18/01/2016 After 5 days again i called and got same fake reply, due to technical issue it will take 48 hours
20/01/2016 When i called to the executive same fake commitment that by evening will generate
21/01/2016 again tried to reach and finally had a call with Mr Durgesh Singh for the same and he also replied same thing due to some technical reason, not able to generate and will take 48 mores .
after 21st Jan again i tried to reach for the same issue on
23/01/2016 : Now the concerned person told that wait for 5 days
29/01/2016 : Again wait 48 hours
31/01/2016 : Had a word with Vaishali and she assured that Way bill no must be generate by Monday and i will get the confirmation for the same within 1 hour
02/02/2016 Yet not get any mail, when i called same thing happened that wait for some time .
i tried to share my problem everywhere :
their Twitter, google plus, facebook
but did not get response .
Now, i am totally frustrated, perhaps they will never return my handset ..
about 50 days already gone to submit my handset and they are playing with me . They think they are superior.
Please do the needful please ..
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