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1 Knoxville, TN, United States Review updated:

Beware people shipping items Freight Collect with YRC...I had a box of books missing from the shipment and this company wants to only pay a claim of $25.00 ...50 cents per pound!!! The box was worth $324.00 so please be aware that your shipments are NOT covered with this ripoff company when they mishandle your shipments!! No where on the Bill of Lading can this information be found...I was told you have to go online to research it but looking through pages of useless jargon...I still see no information...RIPOFF!!!

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  • Re
      13th of Apr, 2011
    0 Votes

    Released values are set by the shipper. They are low in order to pay a reduced rate. It is in the rules tariff which every carrier uses. Your complaint is like telling your insurance company you have a Yugo when you really have a Lexus and then complaining because they only want to replace a fender. You really need to get all the information before making judgements and accusations.

  • Wp
      13th of Apr, 2011
    0 Votes

    Most shipping companies will not pay full value for broken or missing items because you can really claim anything you want to. If things are really that important to you, purchase insurance to cover those items.

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