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Younkers / late fee

1 2205 Parker circleOmaha, NE, United States Review updated:
Contact information:
Phone: 402-517-2408

My name is Vickie Adams I have been an EXCELLENT long time Younkers Credit Cardholder for over 15 years and was employed with Younkers for over 5 years at one time. So you know I truly love shopping at Younkers. But for the last few months i had a zero balance i made some purchases but returned the items. bringing my balance back down to what i thought was a zero balance. the next month i made some purchases i now know I have a balance on my card. I get my bill the other day and i have a late fee. needless to say im a little shocked. i call your customer service she goes over the billing statements with me and although i didnt have a copy of the statments she insisted I still had a balance after my returns. This was truly an honest mistake on my part. I requested a credit of the late fee, which i have never done before. She denied the request. Under the circumstances and my longevity with the company and todays economy i could not understand the denial. I relcutancly had her CLOSE my account. ITS REALLY DISHEARTING AND SAD THAT YOU WOULD CHOOSE TO LOOSE A GOOD CUSTOMER OVER $29.00.
YOUNKERS I WILL MISS YOU!

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Comments

  • Ma
      17th of Mar, 2011
    0 Votes
    Younkers - Form letter 03 03 / 2011
    United States

    do not have a credit card as yet - only used forms given to me in the store, in Duluth, Minnesota. I live in Canada and shop there every few months. I DID NOT give you a change of address for my account/or credit card??? Cannot phone customers service # on back of credit cards as dont have one!!! Marilyn Morrow-Fawcett

  • Ke
      17th of Mar, 2011
    0 Votes

    The customer credit service number is: 1-800-742-0739

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