New Vitality
Reviews and Complaints

Same thing happened to me, Funny, because during the order process on my phone, after payment, the App failed. Got an Email confirmation on order, but never received any continuing purchase prompts.

There is always someone trying to trick people into buying their product. We had the same thing happen with this same company. NOW there are two different $97 charges coming out. If you have to trick people into buying your product either it isn't very good or you just aren't a very reputable company. Either way, we will tell everyone how they did us.

I was buying their product on a month to month basis. They called me several times to try to get me to buy a six months supply, which I explained that I did not need as I still had around 45 days worth, but of course the special deal would expire soon, so I gave in. Just before I opened the new box I received a letter about a class action lawsuit against them for this product basically saying most of what is in it is saw palmetto and that their "Clinical trials" were a joke run by them. DO NOT WASTE your money.

Boy, it this one serious problem that needs to be handled by the police. I just reviewed the info on Mason and my hair is standing on end. This guy is a master criminal using his so-called health products to launder vast drug proceeds.

I requested that an email be sent to me (joan_decker@netscape.com) I wish to cancel my order and any future orders. I would appreciate a confirmation of this termination.

I am : JOAN DECKER
16005 N 32nd St #36B
Phoenix, AZ [protected]

I would appreciate a reply as soon as possible. Thank you for your courtesy and prompt attentin.

To Jabes,

We are deeply concerned over your unfortunate comments; we have a very large customer base and when things like this happen it often makes us wonder how it did and what can be done to resolve the situation. To assure quality for our Sales and our Customer Service Representatives we do record our telephone conversations in order to find any fault if any on our offerings.

We do not automatically apply a charge and shipment to your credit card after the first order has shipped, that will only happen if you desire to get a discount on future orders by signing up for our Preferred Customer Program. All our Sales Representative read from a legally approved script and explain the benefits of the Preferred Customer Program which would guarantee the customer a special promotion to receive all future shipments at a discounted price for a one month (or more) supply of the product; the order is only placed when the customer accepts the offer. All customers are advised if they do not want to continue to receive future shipments of the product to call our Customer Service Department within thirty days to cancel future shipments; the Sales Representative does provide the number for the customer to call and cancel on the initial sales call.

Also, our website clearly explains the terms of the Preferred Customer Program. All customers are advised if they do not want to continue to receive future shipments of the product to call our Customer Service Department to cancel future shipments; the same is also stated on the invoice that is sent along to the customer as well as on the order confirmation email. The confirmation email also has our contact information besides phone. In addition to our phone line our Customer Service Department can be reached by email or standard mail.

And, all our Customer Service Representatives (all Customer Service Representatives read from an approved script) explain all the options the customers have available to modify or reschedule their next shipment date of the product based on their individual situation(s) i.e. low on funds, moving, traveling, or usage. The customers are advised if they do not want to continue to receive future shipments of the product or if they want to return a product for credit to call our Customer Service Department before the mutually agreed date.

We would like to get your order information to research your problem and try and both satisfy you as a customer and possibly learn if there was any fault on our representative’s side by listening to the calls when they came into our center. We value you as a customer and never want you to have any dissatisfaction. Please call our Customer Service Department and speak with one of our Customer Service Representatives, that phone number is [protected]. We promise that we will do everything possible to make you a happy customer.

Thank you.
Customer Service
Farmingdale New York
United States

Place me on auto ship without my authorization and shipped the product. I was not home so when i got back and discovered the shipment 37 days had gone by. Called them and they were unwilling to take the product back. Turned it over to my credit card company.

I purchased 4 bottles of this product and started to experience very harmful effects after the 30 day period-meaning my money will not be refunded for even the unopened bottles. No supervisor would talk to me to have me explain my highly negative experiences from use of this product. It caused me to urinate at night more frequently- as many as 7-8 times in the night and caused a difficulty to urinate at all. Now, since I stopped using the product, I am feeling much better, thank G-d, and am so grateful I stopped using it. Customer Service representatives(2) were unhelpful, blindly followed their scripted answers to my complaints and no supervisor would speak to me. The injurious results from use of this product would have remained private except for the way my complaint was handled. I informed the customer service representatives of my intent to make this knowledge based on my experience public. That threat was apparently ineffective.

I, too, ordered SuperBeta Prostate for just the price of shipping and handling charges. My credit card was promptly charged but I didn't receive the product. When I called them to inquire, the rep I spoke to was rude and unknowledgeable! She refused to refund my money and cancel my order. I asked for a supervisor and was hung up on me.

Dr Perry is no longer affiliated with New Vitality. When he was, he created products but had nothing to do with the business practices of the company.

I've bought supplements and creams from Young again for about 10 years. They offer really good products many unavailable in Australia and even with the weak Aussie dollar the price is better than even say chemistwarehouse. I had one minor issue over ordering DHEA with Roger but it was resolved and was just a rational conversation in the end.

A few years ago, when I was very confused about bio-identical hormone therapy, I responded to one of Roger Mason's product advertisements directly, to ask his opinion, never thinking I would get a personal response. I was pretty surprised when I did, and I have to admit, it was pretty "spunky". He seems a little agitated, and the feeling I got from his response was that he probably gets tired of hearing from stupid people who think they know what they are talking about, when in reality they either have it wrong or they know nothing at all. He is "off putting", and you have to be really persistent and thick skinned if you want to keep a correspondence going long enough to learn anything. I wish it were otherwise, because I have had some questions that were very important to me to get to the bottom of an ongoing (20 years) health situation with my son. He's probably just moody, and he's certainly a smart man, he just hasn't been gifted with enough patience to impart his wisdom. I would say he does not teach, he lectures, and those lectures read like a rant. And, when he tells you that you don't know what you are talking about, he doesn't help you to learn what you may be desperate to learn. So, I think he is missing a great chance to impart his wisdom but he is damned by his own impatience with the people who are, sometimes, desperate to learn. I still buy his products, though...!

I've been purchasing Young Again products for about 9 years and find them to be of high quality and at great prices! When I first read an article by Roger when he blasted some author's health philosophy and backed his comments on relevant research I was greatly amused. I subsequently contacted the company and told them how I felt about the "rant." After that, I saw his regular monthly newsletters referred to as rants. I don't disagree with his sentiments towards various health "experts" as to their integrity when the facts support this. However, I don't agree with some of the things he says about various groups, ..the sheeple, the unwashed, etc .Nobody's perfect. At the same time I accept his right to speak his mind. That's one of his rights as a citizen of this country.
Lastly, I have asked his advice numerous times through emails. He's responded every time with good info, though not always saying things the way I'd like. I can live with it...and I trust his intentions to be helpful.
john esposito

My experience with Young Again and Roger is from buying supplements and a few emails over around 5 - 6 years.
He has his views, he offers high quality supplements at a great price and generally in the marketplace those two things do not go together.
Although never rude to me in an email he has firm opinions and delivers them succinctly.
He has never professed to be an MD. He always says he is a research scientist.
Take him or leave him. He offers good stuff and great information that he is putting out there for free.
Oh by the way he is human and not all of it will be 100% correct.
There is nobody out there giving out 100% correct information.
All information is tainted with opinion and we have to use what we feel is right for us and thank God for people like Roger
who are willing to put information and their opinions in the public domain.
He does not suffer fools gladly and most people who have a certain degree of intellect are the same, a certain degree of impatience
He is doing the most fantastic job and you don't have to use the information if you don't want it

Helena Dyer UK

I've been buying Young Again products for years. They have help me regain my health. I live in Australia and have no problems with delivery plus young again products are cheaper and better quality. I will continue to buy these products. I'm happy I found them especially the DIM. It has made such a difference to my health and wellbeing, I'm so happy. I tried many products before this one. The products are top quality and that's all that matters.

I"ve just run across Roger Mason in his essay on Beta Glucan. After reading it, I went to his homepage and read his list of "bogus" products. When I came to homeopathy, I knew Roger, like the popular "quack busters", lacks the discernment to separate the wheat from the chaff. I have seen homepathic remdies work little miracles for my cats and arnica cream applied promtly never fails to eliminate or quickly heal (depending on the severity) any bruised areas I have and is very healing for sprains. Because I know he is wrong on this one, I have to ask myself what else he is wrong about. I was also dismayed to read his attack on Angelina Jolie. Although I am not overly taken with her, and I found her preventive medical choices extreme and possibly ill-advised, none the less, it is her life and her choice, and that has to be respected on some level. This man has a lot to learn spiritually, including respect for others. He could get the same idea across without being vicious. He is unaware that he hurts himself when he attacks or mistreats people.

I have discovered Roger Mason's site accidentally in October 2014. I had a question to ask and he emailed me immediately . Since then I have been buying his supplements and other products. I recon his miraculous cream is the best. Having used some trendy brands and having paid hundreds of ££ for facial creams in the past, I must say the only worry I have is that he might one day decide to stop producing them. I followed his 7 steps to good health, and friends and family who have not seen me for a while all admitted in one voice that I look better than ever. As for Roger's style in expressing his opinions. Well no one is perfect. I think most importantly is what he does for his customers and the way he genuinely helps us.. this is something much more valuable .

I've been following Roger's suggestions and information for several years now, with good results. I've never really trusted him. And I suspect he would appreciate that. He 'tells it like it is' like no one else I've seen. And he's right every damn time I check his stuff. He's very good at what he does.

I'm not the least bit surprised that people write defamatory posts about him. Much of what he says goes against the current heavily-moneyed medical establishment. But he's so right. Don't believe him. Test him. I always do. Health care concerns are a difficult thing today. Lots of fools and liars out there. Many, many doctors belong to that group.

Many supplements are useless or worse. But some have been proven to be very very good and effective, while being inexpensive and quite safe. Yet many doctors dismiss them out of hand. Those doctors are charlatans. They only feel safe prescribing expensive, often dangerous commercial drugs. And they call some of the best supplements poison!

So expect the likes of Roger Mason to be assailed by the establishment regularly. What Roger writes about threatens billions of dollars of the establishment's profits. And that establishment has long ago decided that health is secondary to their profits.

Some complain that Roger is not a doctor. Thank god for that! Roger is simply a smart man, with a good understanding of the issues he write about, on a mission to collect and share information. And he does it very well.

Thank you so much, Mr. Mason!

Hello. bin emailing roger a few times. he doesn, t like to re hash a topic. most of my concerns go un answered. my wife can, t have gluten, but his cure is to eat grains. doesn, t make sense. I asked if there are any studies to show fasting is good, he said there doesn, t need to be. wat? even tho studies are his thing... he says, it, s always bin done, so wat. wat kind of presedent is that?... I asked him, are there any studies showing that colloidal silver doesn, t work and that if he says it doesn, t, that he needs to have some evidence, not just an opinion.? no real answer, just called it junk and people who use it are fools, tho on contact it has some use. then he told me to go haunt someone else. so I gave him some good advice and told him it, s better to live shorter and be nice than to live long and be misserable, ect, ect.. I wouldn, t buy from him, I like his views on doctors, don, t trust any of them very much. they think they are gods, but then so does roger.

Unfortunately, the majority of us have no way of testing the efficacy of supplements. Too many companies hide behind their corporations holding no one person accountable for poor ingredients, mislabeling, or false advertising. Nonetheless, I'll put my trust into a product where its founder puts himself out there for scrutiny. I've dealt with Roger. He is defensive and rude when inquiring about the most reasonable and benign subjects; simply asking questions. No matter how he expresses himself, his passion is appreciable and unambiguous. Further, when I probed for his opinions as to which supplements are most essential in an effort to save money, he graciously offered me a discount in which I accepted. I have not read any claims of being a medical doctor. His Non-profit charitable trust is legitimate (search NCCS for EIN: [protected]). If you contact him through his web form, he will provide you with a phone number. So, I wouldn't take 100% of this poster's assessment of Young Again Products and Roger Mason as accurate.

My husband has used ageless male for a few years and is very happy with it. He has always adamantly denied them the right to auto bill and ship. He doesn't like people to auto charge him. This time, however, they sneaked in another product with their confusing rhetoric and now they are sending him something he didn't want and are auto billing his credit card. Boy is he angry! I called customer service today and reached them right away. After listening to another sales pitch trying to get us to keep the product, I finally got the lady to agree to credit back the product charge to our card but she refused to credit the shipping charge or to send me a return label. I kept being forceful with her and told her I would just call my credit card company and dispute the charges and then call the better business bureau and atty general. She finally said she would have someone review the call recording and call us back. We will see. It is a shame they are willing to lose a long time customer because they are scamming!

I've tried to order products three times and every time they make a mistake and don't send the product. The last time I called in order my brother was on business in USA. I asked them to post it to him and then I called back the next day to check order again they told me all was well and order would go out that day. Weeks later nothing ! To make matts worse they refunded me £25 short. I've called them so many times I've lost count, they promise to get a customer specialist to call me and they never do. I've never experienced such awful customer service in my life. I even tried emailing them but they sent a standard reply back.
The CEO is obviously asleep in his glass office because I tried emailing him and all emails bounced back.
They talk like they care but they don't give a damn. The obviously have major problems with their customers relationship management software and the staff don't care.
I've tried every way to reach this company and now have to resort to public forums in the hope that someone who cares at the company might bother to do something.

I tried a product they were selling ordered it online then the next month i received said product again knowing that i didn't order so i refused them and the post office sent them back but getting my money back which in my opinion they stole from me has been nothing but a big hassle they finally paid me for one but still trying to get my money back for the second one the people you talk to are very rude and after all the stress i've had to put up with i'm considering getting a lawyer.

hello people i don't think it is far for all those customers to put down the company are customer service agents you the customer are calling in of course to get the 30 day supply for FREE yeah i said FREE all you pay is the shipping charge well when it comes to paying the next full monthly payment its some else fault YUP! PRETTY SAD YOU HAVE TO BLAM CUSTOMER SERVICE ARE THE COMPANY really sad what the world is coming too

I ordered the trial and after reading the comments here, I called American Express and they said they will put a merchant block on my account that prevents New Vitality from charging my card. This is a free service. So when in doubt, use American Express.

Do not take this if you are on blood thinners like coumadin or warfarin ! Agree, with most comments here, the scam people are complaining about that is.

this company sucks, we ordered the ageless male and new vitality multi vitamins less than 30 days later they shipped more botles charged my card without approval. When I called they told me to drop them back in the mail and my account will credited. It took
a month for them to credit my account back and then they didn't even credit the full amount.
This company is a scam do not bother with them!

I recently ordered Ruby Reds and Ruby Reds calcium. After using it once I was sick for 5 days. I would not try it again for fear of getting sick again. I had every intention of calling to cancel the 30 day trial period and any future shipments, I became very sick and had to be hospitalized from 9-23, 2012 until [protected]. The 30 day trial had ended on [protected], the first thing I did when I got home was call the comp. to cancel. They told me that since it was past the 30 days they could not refund the charges, even though I explained that I was in the hospital. Any other comp. I have ever dealt with could and did either refund the total amount less shipping or a partial refund depending on if there were any other extenuating circomestance. They had also sent out another shipment even before the trial period had not ended. They told me to return it and write "return for credit" on the unopened package and return at my exspence of $10.75( the cheapest way to send it) and that I should give the trial order to a friend, family member or donate it to a food pantry (even though it was already opened). I chose to give it to my son in law who is in perfect health just trying to loose a little weight and it caused him to be sick doubled up with stomach pain, abdominal cramps, bloating and diariah for about 38 hours. I am waiting to see if they take off the charges for the second package sent, or send me any other shipments, even though I had them repeat a couple times on the supposedly "recorded" phone call. I would STONGLY suggest to anyone thinking of buying anything from New Vitality to forget it and just go to a health food store and ask for something that would be equal to or better than what NV.offers, and still ask your doctor before buying or after, to make sure you don't run into the problems I and I'm sure many others have had, and the money you will be out. Another big thing is that they don't tell you is any of the side effects. Thank you "Chewybutterfly" 10-10-2012

My husband has been using this product for 7 months with no physical change what so ever. He works out 5 days a week, takes the pills twice daily . I have been trying to cancel the automatic shipment with no luck. I can't seem to reach a person to talk to, and they never return the call as promised . Any suggestions?

My husband has been using this product for 7 months now with now change in his physical appearance I have been trying to cancel this automatic order but can't seem to reach a person who will actually answer or return my calls.