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YMT Vacations / Everything

US Review updated:

I recently went on one of their European tours. While the places we visited were great, we were so rushed from place to place, there was no time to really enjoy the sights. There were 2 busses in the tour, so you never really felt that you got to know the others and there was some confusion as to which bus was which. The hotels in the bigger cities were on located on the expressways far outside the cities, so it was impossible to do any exploring on your own. While the accomodations were ok, the food was horrible! Their only redeeming quality is that their tour directors were outstanding, even though YMT had accepted tourists that never should have been allowed to travel alone. The directors went over and above to make sure everyone was taken care of. I will never use YMT again!

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Comments

  • An
      Oct 19, 2012

    We want to thank you for taking the time to share your insights with us. Feedback from our guests is extremely important as it allows us to continually improve our travel programs and increase guest satisfaction and loyalty.

    Our goal – always – is to deliver the best possible travel experience at the lowest possible price from beginning to end. We strive to exceed our guests expectations each and every day and are dissappointed when we hear that we did not deliver the kind of experience you had hoped for. As such, please accept our sincerest apology.

    We stand prepared to discuss the actions we have taken following your feedback to ensure that a similar experience does not occur. Please contact me at your earliest convenience so that we may work towards reaching a suitable resolution for you.

    We genuinely hope that we will have an opportunity to prove ourselves to you in the future.

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  • Re
      Oct 19, 2012

    Youre welcome Annie.

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