[Resolved] Yes Communities/independence Station / manager/tyrant
Do not move here. The manager is a tyrant. You can't fix your car in your own driveway. Your kids can't ride bikes/skateboards in the streets or even have toys in the yard. You can't let your cat outside or she chases it around and tries to haul it off if she catches it. If your grass gets any taller than 4 inches you get a letter giving you until immediately to mow it or else. You put a basketball hoop in your driveway or a kiddie pool in your yard even if it is out of site. She drives around the trailer park in a huge 4 wheel drive truck almost running people off of the road and then going to the persons home and cursing at them/blaming them for being in the way. She has done this to me, my visitors, and other people that live in the park. Last summer we had some trouble with teenagers and were told we were not to call the police no matter what [because I did]. We were told to call her and she would handle it. My family has lived here for years, [long enough that our home is paid off] and haven't had any problems until the present manager started working here. She is the third manager since we have lived here. It costs at the very least $ 2000.00 to move a mobile home. So if you can't afford to move your home DO NOT MOVE HERE!!! If you do your stuck And you will regret it. I do.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
YES! Communities Customer Care's Response, Jul 26, 2013
YES! Communities prides itself on providing affordable, community living for families of all backgrounds and walks of life. YES! follows all Equal Housing Opportunity guidelines and is proud of the diverse nature of their communities. YES! Communities enforces their Community Living Guidelines equally amongst all communities and all residents; these guidelines must be agreed upon by each resident before moving into a community. YES! Communities guidelines address items such as vehicles being parked only in designated parking areas, restrictions on vehicle maintenance in driveways, late fees and other repercussions for late payments, and the resident’s responsibility to keep their yard in compliance with all guidelines. That being said YES! Communities operates 181 communities across 17 states with over 46, 000 home sites and we encourage all residents to reach out to our home office customer service at YESICanHelp@yescommunities.com if they see guidelines being violated by other residents. YES! Communities has been voted the Manufactured Housing Institute’s Owner and Operator of the Year for four consecutive years and we take pride in this honor and will continue to improve and provide excellent service to our residents. If any resident has a concern that they feel their community office is not handling properly we encourage them to contact the home office at YESICanHelp@yescommunities.com and they will receive a prompt response in order to reach a resolution as soon as possible.
YES! Communities Customer Care's Response, Apr 13, 2016
To the prospect that was considering moving into Independence Station but reconsidered,
We are sorry to hear that the complaints of anonymous residents that refuse to provide us with information and details around their issues have detoured you from looking into our community. That being said we always encourage residents with issues or concerns to reach out to our home office customer service department with details and information that we can use to look into the issues further and work to resolve. Unfortunately many of the residents that post on these types of online complaint boards have no desire to get their concerns resolved, they simply want to voice frustration in an anonymous fashion. At YES! Communities our #1 priority is listening to our residents and working to resolve any concerns or issues they have, but unless we have specific details and information we are unable to do so. We wish you the best of luck on your housing search.
YES! Communities Customer Care's Response, Mar 06, 2017
We are sorry to hear you are unhappy at the community. That being said, the community manager simply enforces the Community Living Guidelines per our company's policies and procedures. All residents are required to read and sign the Community Living Guidelines in agreement prior to moving into the community. We understand that community living is not for everyone and that it may not be a fit for you, but we stand behind our management team at Independence Station.
Best Wishes, YES! Communities
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