Yellow Cab — worst cab service

This is the worst cab service but unfortunately this is the only cab service around my area. I wish there was another one; I would never use Yellow Cab. They are really not bothered about their customers. They take their own time. Once I had gone grocery shopping and I called Yellow cab they told me to wait for 5 minutes I waited and no one came. I called again and this time they asked me to wait for ten minutes. Finally they came I asked the cab driver what took him so long he just ignored. I got in and asked him something he did not answer and did not even look back. He was very rude. I wish there was another cab service in my area I would have never used Yellow Cab services.