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www.xtend-life.com / Seller ignores me, but I have no idea when the delivery would be

1 12 Mary Muller Drive HillsboroughChristchurch, New Zealand Review updated:

I ordered some health supplements from the company www.xtend-life.com. The company is ###, so better avoid them. I got all confirmation emails and other stuff, but the seller never mentioned what time the delivery would take. When I tried to contact the seller, he simply ignored my friend’s emails and it was impossible to get any info from them. I wonder if there are people, who faced the same problem? I really need help or any useful advice. Please, post your comments and ideas. Thanks.

He
May 14, 2015
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Comments

  • Xt
      14th of May, 2015
    0 Votes

    Hi Hed_Handi,
    My name is Tracey and I am the International Customer Relations Manager of Xtend Life Natural Products.

    Your comments come as a surprise to me and my Customer Relations Team. We would love to talk to you about your experience and your concerns that you may have with delivery times. Please do contact us on our free-phone number, out of the USA. The number is 1-888-487-9304. Or you can email us at customer.service@xtend-life.com
    I can confirm that the moment that our turn around time to answer an email from Monday to Friday is approximately 1 business day. I have looked at our emails that are yet to be answered and can not see anything that could possibly connect to you. However, I note you have advised that you ordered the product but your "friend" has not received a response to their enquiry. Currently the oldest email in our inbox is 15 hours old. Please let us know and we will very gladly help you with your enquiry.
    Kind regards
    Tracey Thomson
    International Customer Relations Manager
    Xtend-Life

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