Uniplaces
reviews and complaints

We offered out apartment to rent in Uniplaces, The tenant paid the first rent to Uniplaces on 16th of August and moved in by day 20. As they have promised we should have received the rent (which more than half of it will be deduced by them as commission fee) 2 days after the move in date but is 29th and we still didn't receive the first rent from Uniplaces and if it takes more time we need to ask the tenant to leave.

We(me and my roomate) booked apartment in Via Novoli 64 in Florence from May 1 to July 15. And the lady(Rosalba) who rented us asked us to 640 euros as deposit before last week of April and we did it as she asked. Then after we came here in Florence, she again asked another 200 euros as well for deposit. We gave. Now its time for us to return to Paris. And we had negotiated with her to meet us for calcualtions of bills and return the money by 12 of July and she said yes. But there was no postitive responses from her in 12 of July and we continously asked her to come to calculate the bills and return our money. She came in the evening in 13 of July and charged us 580 euros as utilities bills for just 2 and half months. To be fact, we came here in May 15 and we are going back to Paris tomorrow evening. And also, there was no any ac and we also never used the microwave oven. And also, by June 2, another Iranian man also moved in to the apartment. So, I think the bills that she had charged us is unfair. What can I do? I think I have to go to police tomorrow morning. Actually I went nearby police station and they told us that we have to go to another police station to make complaint. And as it was already 10 pm in the evening, we returned to our room.

I reserved an apartment in Lisbon for my son for six weeks starting in mid-October. The first landlady put him in an different apartment than was reserved. She came up with all kinds of excuses and lies for why she didn't put him in the right apartment.

She eventually admitted to overbooking and said she would move him to the correct apartment when the people in the apartment he reserved left which was two days after he arrived. Then she simply cancelled his reservation altogether kicking him out of the apartment she had put him in.

Uniplaces pretended to help out and placed him in another apartment immediately stating the apartment would cost the same. However, they didn't disclose that the apartment they moved him to was only rented by the month so they charged him two months rent - October and November - which meant the apartment ended up being 50% more than the original apartment.

Avoid booking with Uniplaces.

They don't honor their own policies and it's terrible.
Their website clearly states that if your booking is canceled within 24 hours, you won't pay any extra fees and will easily be refunded. It's not true. Don't believe what they say.
I did exactly the same thing - for one important reason I had to cancel my booking in Italy, I did it within 24 hours and was absolutely sure there would be no problem. However, they didn't do anything at all and I called them to find out what was going on. They said they refuse to refund, but along with that provided no obvious reasons. I am out of money because of them.
They are total scammers, you should stay away.

Me and my friend were moving to UK and wanted to rent a property. We found this website and were really impressed with all the good offers they had. We found an apartment which looked amazing and price was also nice. For us (poor students) that was a great deal so we contacted the landlord and paid for the rent. When we moved in we were shocked because apartment looked terrible! In was in a very poor condition, everything was dirty, furniture looked old and used, it was also smelly. Bathroom and kitchen was full of roaches and other small insects. Well in a few words - that place was a disaster. We tried to get a refund via Uniplaces, but they said that was not their responsibility. They never helped us. And of course landlord was just a scammer who kept all of our money. Uniplaces is even terrible than the guy who scammed us!

Don’t try the website www.uniplaces.com. I rented room through the company, but after couple of weeks it turned out that the company misled me and the landlord as well. They charged us both and no one warned us about it. We found out about it accidently and asked to return the wasted money, but the rep simply vanished and impossible to find him. He is total scammer and thief.