- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
Sort by:
seller took wrong sum for the order
My husband bought outdoor equipment from the company www.mountainwarehouse.com. He provided the card info and the payment was taken within 2 days after he has placed the order. But the seller turned to be really dishonest guy, because he took wrong sum from my husband. And he hasn’t warned him. My husband waited for the order, but accidently noticed the difference between the sums. After that the seller stopped to communicate with my husband. Please, help us to solve this problem and get money back.
About Mountain Warehouse
Mountain Warehouse is a leading outdoor retailer that specializes in providing high-quality outdoor gear and clothing to customers around the world. With over 20 years of experience in the industry, the company has established itself as a trusted source for all things related to outdoor activities, including hiking, camping, skiing, and more.
One of the key features of Mountain Warehouse is its commitment to providing affordable prices without compromising on quality. The company has a wide range of products available, from waterproof jackets and hiking boots to camping gear and ski wear, all of which are designed to withstand the rigors of outdoor adventures.
In addition to its extensive product range, Mountain Warehouse also offers a range of services to help customers make the most of their outdoor experiences. This includes expert advice from knowledgeable staff members, as well as a range of resources and guides to help customers plan their trips and choose the right gear for their needs.
Overall, Mountain Warehouse is a reliable and trustworthy retailer that is dedicated to providing high-quality outdoor gear and clothing at affordable prices. With its extensive product range, expert advice, and commitment to customer satisfaction, it is no wonder that the company has become a go-to destination for outdoor enthusiasts around the world.
One of the key features of Mountain Warehouse is its commitment to providing affordable prices without compromising on quality. The company has a wide range of products available, from waterproof jackets and hiking boots to camping gear and ski wear, all of which are designed to withstand the rigors of outdoor adventures.
In addition to its extensive product range, Mountain Warehouse also offers a range of services to help customers make the most of their outdoor experiences. This includes expert advice from knowledgeable staff members, as well as a range of resources and guides to help customers plan their trips and choose the right gear for their needs.
Overall, Mountain Warehouse is a reliable and trustworthy retailer that is dedicated to providing high-quality outdoor gear and clothing at affordable prices. With its extensive product range, expert advice, and commitment to customer satisfaction, it is no wonder that the company has become a go-to destination for outdoor enthusiasts around the world.
Mountain Warehouse Customer Reviews Overview
Mountain Warehouse is a popular outdoor retailer that offers a wide range of products for hiking, camping, skiing, and other outdoor activities. The company has received numerous positive reviews from customers who appreciate the quality of their products, competitive pricing, and excellent customer service.
One of the most commonly praised aspects of Mountain Warehouse is their extensive selection of outdoor gear and apparel. Customers appreciate the variety of options available, as well as the high quality of the products. Many reviewers note that the items they purchased from Mountain Warehouse have held up well over time, even with frequent use.
Another positive aspect of Mountain Warehouse is their competitive pricing. Customers report that the company offers affordable prices on a wide range of products, making it easy to find what you need without breaking the bank. Additionally, the company frequently offers discounts and promotions, which customers appreciate.
Finally, Mountain Warehouse is known for their excellent customer service. Reviewers note that the company is responsive to inquiries and concerns, and that their representatives are knowledgeable and helpful. Customers appreciate the ease of ordering online and the quick shipping times.
Overall, Mountain Warehouse is a highly regarded outdoor retailer that offers quality products, competitive pricing, and excellent customer service. Whether you're an experienced hiker or a novice camper, this company has something to offer.
One of the most commonly praised aspects of Mountain Warehouse is their extensive selection of outdoor gear and apparel. Customers appreciate the variety of options available, as well as the high quality of the products. Many reviewers note that the items they purchased from Mountain Warehouse have held up well over time, even with frequent use.
Another positive aspect of Mountain Warehouse is their competitive pricing. Customers report that the company offers affordable prices on a wide range of products, making it easy to find what you need without breaking the bank. Additionally, the company frequently offers discounts and promotions, which customers appreciate.
Finally, Mountain Warehouse is known for their excellent customer service. Reviewers note that the company is responsive to inquiries and concerns, and that their representatives are knowledgeable and helpful. Customers appreciate the ease of ordering online and the quick shipping times.
Overall, Mountain Warehouse is a highly regarded outdoor retailer that offers quality products, competitive pricing, and excellent customer service. Whether you're an experienced hiker or a novice camper, this company has something to offer.
Overview of Mountain Warehouse complaint handling
Mountain Warehouse reviews first appeared on Complaints Board on May 22, 2015.
The latest review Beware of Mountain Warehouse's Shipping Fees: A Customer's Experience was posted on Jun 20, 2023.
The latest complaint Complaint about unfair price match was resolved on Oct 06, 2022. Mountain Warehouse has an average consumer rating of 1 stars from 71 reviews.
Mountain Warehouse has resolved 4 complaints.
Collect Your Trust Badge
Be recognized for outstanding customer service
-
Mountain Warehouse contacts
-
Mountain Warehouse phone numbers+44 203 828 7700+44 203 828 7700Click up if you have successfully reached Mountain Warehouse by calling +44 203 828 7700 phone number 13 13 users reported that they have successfully reached Mountain Warehouse by calling +44 203 828 7700 phone number Click up if you have UNsuccessfully reached Mountain Warehouse by calling +44 203 828 7700 phone number 20 20 users reported that they have UNsuccessfully reached Mountain Warehouse by calling +44 203 828 7700 phone numberUnited Kindom+49 800 182 5200+49 800 182 5200Click up if you have successfully reached Mountain Warehouse by calling +49 800 182 5200 phone number 1 1 users reported that they have successfully reached Mountain Warehouse by calling +49 800 182 5200 phone number Click up if you have UNsuccessfully reached Mountain Warehouse by calling +49 800 182 5200 phone number 0 0 users reported that they have UNsuccessfully reached Mountain Warehouse by calling +49 800 182 5200 phone number100%Confidence scoreGermany+33 182 888 474+33 182 888 474Click up if you have successfully reached Mountain Warehouse by calling +33 182 888 474 phone number 0 0 users reported that they have successfully reached Mountain Warehouse by calling +33 182 888 474 phone number Click up if you have UNsuccessfully reached Mountain Warehouse by calling +33 182 888 474 phone number 0 0 users reported that they have UNsuccessfully reached Mountain Warehouse by calling +33 182 888 474 phone numberFrance+1 (866) 313-2493+1 (866) 313-2493Click up if you have successfully reached Mountain Warehouse by calling +1 (866) 313-2493 phone number 0 0 users reported that they have successfully reached Mountain Warehouse by calling +1 (866) 313-2493 phone number Click up if you have UNsuccessfully reached Mountain Warehouse by calling +1 (866) 313-2493 phone number 0 0 users reported that they have UNsuccessfully reached Mountain Warehouse by calling +1 (866) 313-2493 phone numberUnited States
-
Mountain Warehouse emailsinfo@mountainwarehouse.com100%Confidence score: 100%Support
-
Mountain Warehouse headquarters3 Eccleston Street, London, England, Greater London, SW1W9LX, United Kingdom
-
Mountain Warehouse social media
Mountain Warehouse Category
Mountain Warehouse is related to the
Retail and Online Shopping category.
Most discussed Mountain Warehouse complaints
Black walking shoe 024326/mwf29650/bla1
(opinions to this review)
Recent comments about Mountain Warehouse company
Black walking shoe 024326/mwf29650/bla1
Did you ever got a response from MW? I have a similar situation.
1
Having read previous comments about unsatisfactory goods and customer...
2
I purchased some boot laces from mountain warehouse. When I got home...
1
That's why you do research on a product before purchasing it.
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
I purchased what I thought was a pair of boot laces. When I arrived home I went to replace my old laces with the new ones only to find only one boot lace, even though it quite clearly say on the packaging laces. I will be contacting trading standards about this. Very disappointed
I purchased some boot laces from mountain warehouse. When I got home and went to put them in my boots, there was only one lace, but it quite clearly says on the packaging laces not lace. You would have thought if it says laces you are buying a pair not one. At the bottom of the label it also quite clearly says " replacement laces".