SUBMIT A COMPLAINT / They overcharged me for the delay

2373 Palumbo Drive, Lexington, GA, United States Review updated:

I took couple of books from the company I forgot to return these books one time, and they sent me the notification. I returned the books two days later, and the rep told me that they wouldn’t charge me for the first time. I was happy, but when I checked the account, I noticed that they took $137 from me. Seriously, I don’t understand their actions and their behaviour. So, don’t use the website or return all books on time.

Jul 16, 2015
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  • Bp
      8th of Jan, 2016

    I recently rented a textbook with this company. The textbook was 6 days late, which I was not aware of. The only email I received was one telling me my card was charged $147 for the full amount of the book. I returned the book immediately. When I called customer service, I was told that they sent three emails advising of when it was due/late, which was not true. The only option is a 50% refund which is ridiculous. I am now awaiting a supervisor to call me.

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