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www.knetbooks.com / They overcharged me for the delay

Jul 16, 2015
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Contact information:
2373 Palumbo Drive
I took couple of books from the company www.knetbooks.com. I forgot to return these books one time, and they sent me the notification. I returned the books two days later, and the rep told me that they wouldn’t charge me for the first time. I was happy, but when I checked the account, I noticed that they took $137 from me. Seriously, I don’t understand their actions and their behaviour. So, don’t use the website or return all books on time.


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A  8th of Jan, 2016 by 
Agree Disagree 0 Votes
I recently rented a textbook with this company. The textbook was 6 days late, which I was not aware of. The only email I received was one telling me my card was charged $147 for the full amount of the book. I returned the book immediately. When I called customer service, I was told that they sent three emails advising of when it was due/late, which was not true. The only option is a 50% refund which is ridiculous. I am now awaiting a supervisor to call me.

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Customer Service
2373 Palumbo Drive
United States - 40509
+1 866 870 9186
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